Customer Ratings & Reviews
- Model:
- WHCH710N/H
- SKU:
- 6408361
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the noise cancellation, comfort, battery life, price, and sound quality of the WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones. Many customers find that the noise cancellation is excellent and effectively blocks out outside noise. The headphones are also praised for being comfortable to wear, even for extended periods. Customers appreciate the long battery life, which allows for hours of use without needing to recharge. The price point is seen as reasonable for the offered features. The sound quality is generally well-received, with customers describing it as good and clear.
This summary was generated by AI based on customer reviews.
i will not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a good headphone i dont like it voice cancelation makes a very loud sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ali22, thank you for sharing your feedback. We deeply regret that you don't like the voice cancelation of the headphones. This is definitely not the listening experience we want you to have. We'd love to help you troubleshoot your problem by following the troubleshooting steps on the Help Guide.
https://helpguide.sony.net/mdr/whch710n/v1/en/index.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Don't buy :=(((((
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.People can't hear me sometimes when connected with bluetooth.......Signal lost continuously.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zulu, We regret to hear about this. Please follow the recommended troubleshooting steps and possible solutions for your concern below:
Avoid using headphones near common sources of interference such as power cables, microwave ovens, fluorescent lights, and wireless LAN devices => ref https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00097458
Reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this for you automatically.
For “low voice during phone calls”, turn up the volume on the headphones and on the smartphone => ref https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752751.html and https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html?search=stable
If above does not resolve the issue, INITIALIZE the headphones to restore factory settings: ref https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Disappointing comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable enough to wear for more than about 30 minutes at a stretch.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HereticBill,Thank you for the feedback on your experience with your WHCH710N. To ensure a comfortable fit and to use the unit for long periods of time, please adjust the left and right slider.
The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever you are. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear—and with up to 35 hours of wireless playback, you can listen to music all day long. Thanks for choosing Sony! -Sam
Uck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good very flimsy ot broke while removing from packaging
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer, We're sorry to hear about what happened to the WH-CH710N Wireless Noise Cancelling Headphones. The brand new WHCH710N has one-year manufaturer's warranty. However, the limited warranty of your headphones does not cover any kind of accidental or physical damage. You may take your unit to an authorized servicer for evaluation to determine the out of warranty repair options available. If your headphones are dropped or damaged, repair may be required. Go to Product Repair. https://us.esupport.sony.com/support/s/service?language=en_US
I hope this helps! Jay
Give me another 100$ on top that.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I bought a second one for my brother, double the disappointment. Smh
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you for purchasing theWHCH710N. We regret to hear that we were not able to meet your expectations with the headphones. This is definitely not the experience we want our customer to have. We'd like to help and turn this experience around.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the WHCH710N:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
- Pros mentioned:Sound quality
Sony let down
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to use for walks and such. yes, they are noise cancelling but the quality of these headphones is less than par. base is absolutely terrible and the clarity sometimes fades. Way overpriced for the quality. will stick to my JBLs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bukreo,
Thank you for purchasing the WH-CH710N. We regret to hear that we were not able to meet your satisfaction with the headphones. We'd like to help and make this a better experience. As far as your experience with sound quality please try some of these solutions.
Turn down the volume of the connected device if it is too loud.
Keep the headset away from a microwave oven, wireless LAN device, etc.
Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device.
Keep the headset away from a TV.
Switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection.
If you connect a device with a built-in radio or tuner to the headset, broadcasts may not be received or the sensitivity may be reduced. Move the headset away from the connected device.
If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection.
When listening to music from a computer on the headset, the sound quality may be poor (e.g., difficult to hear the singer’s voice, etc.) for the first few seconds after a connection is established. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction.
If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.
If the effect of noise canceling is not sufficient, please check the following below:
Make sure that the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
May we contact for help? If so, please email the below information to socialsupport@am.sony.com. Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional information of the issue:
Regards,
Kris
Sylvester
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, don’t waste your money, My old JBL much better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sylvester,
Thank you for reaching out Sony! We're sorry to hear that we were not able to meet your expectation with your new headphones. May we know the issue and turn this experience around?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Kris
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not quite living up to expectations. Charge not holding very well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigDaddyC,
Thank you for purchasing the WHCH710N. We regret to hear that we were not able to meet your expectations with the headphones. This is definitely not the experience we want our customer to have. We'd like to help and turn this experience around. Please check the following below for charging issues:
Be sure to use the supplied USB Type-C cable.
Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
Check that the computer is turned on.
Wake the computer up if the computer is in standby (sleep) or hibernation mode.
When using Windows 8.1, update using Windows Update.
Reset the headset.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WHCH710N:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
- Pros mentioned:Battery life, Sound quality
First time trying Noise Canceling.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was a bit too quick too judge. I didn’t understand the controls or the concept behind each controls when I did manage to change it. I let it sit. There. Maybe a cheap piece of plastic? Ok. Well upon further inspection. I took the time to be in a quiet room and try each press of the button. Then I played a solid noise on my phone and increased and decreased the volume. I sort of got the hang of it but really don’t have a use for them as they’re not super noise canceling for the price. It’s got great sound. I just wish they spent a bit more on R&D and quality than on profit with this one. I started saying at first I was a bit too quick to judge and I truly was because initially, I was going to give it a strongly worded review against it. After taking the time to learn noise canceling and ambient sound controls, I understoodwhy they made the headphones this way. I liked them. I enjoyed the Bluetooth feature as well. The battery was absolutely amazing because I left it in for about a day and a half and since it wasn’t constantly in use it was still constantly connected to my laptop via Bluetooth. So I know it drained the battery to some extent and that was about 20% from the initial charge. Given my experience, price point, and knowledge of this line of headphones I think it’s almost a bit too pricey but right at the tip of worth it.
I would recommend this to a friend Absolute garbage.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A $200 pair of noise canceling headphones that were on sale for $88 the Sony - WH-CH710N are without a doubt absolutely the worst headphones that I've ever had the misfortune of buying.......and I've bought cheap $15-$25 Bluetooth headphones that felt better. First: they're very uncomfortable on my ears Second: they're extremely uncomfortable on my head. Third: the noise canceling seems a poor ineffective imitation, it does absolutely nothing but have a sort of white noise hiss all the time that somehow gets worse with music on. In short: I wouldn't recommend these to anyone unless you hate the person you're giving them to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Somelazyhumanoid, Thank you for choosing and purchasing our Sony WH-CH710N Wireless Noise-Canceling Headphones. We are sorry to hear about the issue with your WHCH710N. This is not the experience we want you to have. We will take note of your feedback because we are always looking to improve our products. The WHCH710N has an adjustable metal slider, you can use this to help the headphones fit better around your head. That means more comfort for long listening.
For noise canceling issue: Make sure that the noise canceling function is turned on.
- Adjust the headset into a comfortable position.
- The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH-CH710N
We value you being a Sony customer. We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Jess
Cheaply made item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected better from sony but these cant wven compete with your airpod pros. The sound output is mediocre and no where near this decade of noise cancelling headphones. I couldnt wait to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your expectations with the sound quality and noise canceling features of the WHCH710N headphones. Allow us to help make this a better experience. You may try some solutions on this link to troubleshoot low sound quality issues and if the effect of noise canceling is not sufficient: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Cheap & non-durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great for noise canceling however I haven’t even had these headphones for a full day AND THEY CRACKED ON ME ON THE HEADBAND SECTION OF THE HEADPHONES FOR THESE TO BE 200 I am highly dissatisfied and disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan23,
We are sorry to hear about the issue with your unit. This is not the experience we want you to have. For us to better assist you, please email us at [email protected] with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Terrible quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible quality. Plastic broke after a few days of use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
Thank you for purchasing the WHCH710N headphones. We regret to hear about what happened. This does not happen often and we want to make sure you get taken care of.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH-CH710N:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
- Pros mentioned:Sound quality
Didnt like then but at the same time i have bose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Felt too cheap for me in the long run since i was looking for nighter gym headphones
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Josiah,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your expectations with the WHCH710N headphones. Allow us to help and turn this experience around.
May we contact you and get more information of the issue? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Looks great but that’s where it ends.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The look of these headphones are sharp, but not worth the trouble when wearing them. They don’t fold up, for easy travel. They don’t visually show that they are on unless you are wearing them, making it hard to enjoy for my littles. They don’t allow you to connect more than one to a device. They were comfortable at the beginning of my trip, but by the end a piece on the inside speaker section started putting pressure on my ear among it uncomfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mrswhitt,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your full expectations and issues that you are experiencing with your WHCH710N headphones. Allow us to help troubleshoot these problems. If you are referring to the indicator, the headset indicator flashes in blue when turning on or off. For more information about the indicator, please refer to this link: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752826.html
The headset can be paired with multiple devices, but can only play music from 1 paired device at a time. For reference: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752780.html
Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. You may also refer to this link with solutions and information if your ears hurt when putting on and wearing headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00015243
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Bluetooth Issues
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH710N headphones look nice however they appear a little lacking on the material build quality. They were simple and easy to set up, the instructions that came with the headphones are picture only and have no written directions. If you’re having trouble following the picture (only) instructions, that came with the headphones, you will need to go online and view the written instructions. The lack of good written instructions is common with a lot of products today, making it hard for some people to own these products if they don’t have access to a tablet or computer and contrary to believe there are still people who don’t have tablets or computers. You can set up and use Google or Alexa, we chose Alexa and it has worked very well. Pros: Fairly good sound Google, Siri, or Alexa assistance. Supports NFC Comfortable OK noise canceling/ambient sound control if listening to music. Ability to hard wire to a device with the 1.2 m, stereo mini plug. 30 + hours on one full charge. Cons: I found the NC and Ambient sound quality a little lacking, seemed intermittent at times. These aren't Hi-Res Audio headphones The three buttons used for sound controls (volume/pause/answer a call) are located on lower back side of the right ear cup and I find it hard to distinguish one from the other when attempting to control the sound or answer a phone call. My hands are big so this may be the reason I have this problem. With my android cell phone on my side, and listening to music, the headphones continually lost Bluetooth connection when outside. It did not do this while inside the house. Short USB-to-USB C cable No case for the headphones. Note: I’ve never had to deal with Sony regarding warranty issues of any type so I cannot write anything regarding their service. Not sure where to place this, very clear sound when making or receiving a phone call however the person on the other end of the calls complained of magnified sounds from my surroundings, such as birds chirping, or placing something down on a cabinet. Changing the NC/AMB did not resolve this issue. I would not recommend the WH-CH710N at this time due to the Bluetooth issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi djfr, We appreciate the feedback and we apologize for any inconvenience that you experienced. For Bluetooth connectivity issues, please follow the recommended troubleshooting steps and possible solutions below:
Avoid using headphones near common sources of interference such as power cables, microwave ovens, fluorescent lights, and wireless LAN devices => ref https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00097458
Reduce the number of active devices that use the same wireless frequency band. Both Bluetooth and Wi-Fi devices use the 2.4 GHz band, but many Wi-Fi devices can use the 5 GHz band instead. If your Wi-Fi router supports both bands, it might help to connect more of your Wi-Fi devices to the 5GHz band. Some dual-band routers manage this for you automatically.
For “low voice during phone calls”, turn up the volume on the headphones and on the smartphone => ref https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752751.html and https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html?search=stable
If above does not resolve the issue, INITIALIZE the headphones to restore factory settings: ref https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Volume
Sound is very low
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume so low there is feel of music didnt expect this from sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sigmalens,
Thank you for your time writing this review. We're sorry to hear some issues that your are encountering with the headphones. Allow us to help isolate the problem. If you feel the sound level is low, turn up the volume of the headset and the connected device then connect the Bluetooth device to the headset once again. You may check this help guide link with troubleshooting steps you can follow on how to improve the sound quality on this headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Not the best choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are cute and appear practical. Unfortunately the plastic slider broke from one side which I now realize is common with these headphones. Also the cushion around the earpiece is very cheap and peels quickly. I don’t know if Sony replaces these parts or will they provide a new pair of headphones in exchange. They are pretty pricey for that cheap material and from such a reputable name as SONY, it’s unbelievable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rhirhi,
Thank you for reaching out to us. We're sorry to hear what happened on the headphones. This is definitely not the experience we want you to have. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Already broke!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not my fault when it broke. When you go to put this over your head and the area that it bends at snapped. There is still a steel piece holding it together but the plastic is fully cracked
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
We are sorry to hear what happen. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
head pain
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Causes cranial pain if worn on head, beware. The sound and noise cancellation works as advertised.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, While we're glad you like the amazing sound quality and noise canceling feature of your Sony WHCH710N, we regret to hear you find the Sony WHCH710N uncomfortable to wear. These headphones features soft, oval-shaped ear pads and has an adjustable metal slider, so you can make your headphones the perfect size for you. That means more comfort for long listening.
I would also suggest checking out our other noise canceling headphones such as the WH1000XM4 and WH1000XM5 and test them in store to see which Sony headphones are most comfortable for you. Hope this helps and thanks for sharing your feedback. -Sam