Customer Ratings & Reviews
- Model:
- WHCH710N/H
- SKU:
- 6408361
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the noise cancellation, comfort, battery life, price, and sound quality of the WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones. Many customers find that the noise cancellation is excellent and effectively blocks out outside noise. The headphones are also praised for being comfortable to wear, even for extended periods. Customers appreciate the long battery life, which allows for hours of use without needing to recharge. The price point is seen as reasonable for the offered features. The sound quality is generally well-received, with customers describing it as good and clear.
This summary was generated by AI based on customer reviews.
Poor sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds like you are in a tunnel. We are returning them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Air2448,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with your WHCH710N headphones. If you still have the unit, you may try some solutions on this link if the sound quality is low: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Needs attention
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the sound to be shallow and the NC to be wanting. I have owned XtraBass headphones before and I think the quality has taken a step back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thank you for reaching out to us. We're sorry to hear that we were able to meet your expectations with your new WHCH710N headphones. Allow us to help make this a better experience. Please try some solutions on these links below to troubleshoot issues with the headphones.
Low sound quality issue:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
If the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752735.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
It’s okay
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable enough if you looking for noise canceling it doesn’t work if you aren’t in a empty room
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Essy,
Thank you for your time writing this review. While we are are glad you like the comfortable fit of the WHCH710N headphones, we're sorry to hear if the noise canceling function did not live up to your expectations. Please check the following below if the effect of noise canceling is not sufficient:
Make sure that the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
In case you any of our assistance, feel free by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and thanks again for shopping Sony. - Kris
Sounded great at the store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sounded great at the store. Got them home and tried them with a tablet and an ipod. They sounded like crap. I suspect that at the store they use some sort of headphone amplifier. I think that's deceptive
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi volley2,
Thank you for reaching out to us. We're sorry to hear we were not able to meet your expectations with the sound quality of the WHCH710N headphones. Allow us to help make this a better experience. Sound quality may vary depending on the source, device, connection, and music you are playing. You may try some solutions on this link if your feel that sound quality is low:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
- Pros mentioned:Sound quality
Excellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headset, sound is excellent, my daughter in law love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berna,
Awesome! We're glad to know you both love the excellent sound quality of the WHCH710N headphones. If you feel that our product and service has been of value to you, we kindly request and encourage you to change your previous star rating to be more positive. The WH-CH710N wireless noise canceling headphones offer powerful, distraction-free listening wherever you are. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear—and with up to 35 hours of wireless playback, you can listen to music all day long. Thank you for choosing Sony! - Kris
Complaints about loud static while on calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i am still getting complaints about static during calls and my calls kept dropping from Bluetooth during meetings.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kahrin,
Thank you for reaching out Sony. We're sorry to hear the issues that you are experiencing with the headphones. We'd like to help troubleshoot and resolved the issue. Please follow the steps on this link to resolve if you're having Bluetooth connection and noise issues with the headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752755.html
You may also find this link helpful how to use Bluetooth headphones for video calls on a computer:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00250089
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
- Pros mentioned:Battery life, Comfort
OK for the price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These head phone are good for an entry level noise canceling head phone. They are very comfortable to wear. I was able to wear them for several hours without any discomfort. On this point I would say them were better than average. Battery life was very good however they seem to take a long time to charge. If you use them for a portion of the day and charge overnight this would not be a problem. Sound quality is ok, not great. Like most Sony product bass seem to be a lite. The only real drawback I could find it the noise features are just not very good. You can only tell a little difference in the sound from noise canceling on and off. Bottom line is if your looking for a good pair of over the ear headphones these fit the bill. If your looking for something with good noise canceling then you will be disappointed
I would recommend this to a friend Not impressed at all
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i picked up the box i thought it felt cheap. When i tried them it was confirmed. Sound, even at full volume, just isnt there. The noise canceling was subpar at best. Would have returned them even if they were only $20. Thats how bad they are. DO NOT PURCHASE
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TcbFls4,
We're sorry to hear we were not able to meet your expectations with the WHCH710N headphones. Allow us to help and turn this experience around. You may find these links below helpful to troubleshoot issues with your headphones.
The effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752735.html
Low sound quality and level:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Bad headphone batch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones don’t connect to my iPhone. I have tried several times
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marl,
Thank you for reaching out to us. We're sorry to hear your difficulties in connecting your WHCH710N headphones to your iPhone. Allow us to help resolved this problem. May we know if your having problem connecting the headphones to other devices? You may try some solutions on this link on pairing and connecting this headphones with an iPhone:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752768.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Worst headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphone ever. I used it two times and the plastic broke. This is my third replacement of same headphones. If you have freakishly small face where extension of headphones is not required then buy it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AarooshPandoh,
We're sorry to hear what happened on your WHCH710N headphones This does not happen often and definitely not the experience we want you to have with us. We'd like to make sure you are taken of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for purchasing Sony. - Kris
much worse than Sony's WH-CH700
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones keep randomly turning off and/or losing connection with my phone, and the padding is thin enough that the hard part of the speaker hits the cartilage on my ear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeslieP,
Thank you for reaching out to us. We're sorry to hear some issues that you are experiencing with your WHCH710N. Allow us to help troubleshoot the problem. Please make sure that the battery is charged sufficiently. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Please check this link with steps to troubleshoot Bluetooth connection issues: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752755.html
We'd like to check the padding issues with your headphones. May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for purchasing Sony. - Kris
Cheap stuff with a brand name on it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They feel too rigid, cheap plastic. Sound is okay but for 100 bucks you can get better no brand name phones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Catherina,
We regret to hear that we were not able to meet your satisfaction with the WH-CH710N headphones. This is definitely not the buying experience we want you to have. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. We value your opinion and thank you for sharing your feedback as it helps us improve our future products. Thank you for shopping Sony! - Kris
ok ig
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality was not up to par at all. not the best. i would go with something else
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mps3,
Thank you for reaching out to us. We're sorry to hear we were not able to meet your expectation with teh sound quality of the WHCH710N. We'd like to help make this a better experience. Please check this link with steps to follow if the sound quality on the unit is low: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Disappointing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap. We returned them because they were disappointing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tess,
Thank you for your time writing this review. We regret to hear that the headphones has been returned. We always aim to deliver a great experience and quality with our products, and we are gutted when don't meet expectation. We appreciate your feedback and we hope that you will shop Sony again in the future. Thanks again for shopping Sony. - Kris
Microphone- bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone is broken in less than 1 year. Very disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer,
We're sorry to learn the microphone of your WH-CH710N headphones doesn't work properly. We do apologize for the inconvenience. Please follow the steps from this link to troubleshoot this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00267840
Also, please be advised that the microphone function of the headphones is disabled when using the supplied cable. If you have successfully connected the headphones to a computer with Bluetooth but the microphone doesn't work, you need to change the computer settings.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00253325
If the issue is still unresolved, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned them. Poor quality. Needed them for virtual school. Bought a different brand.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi chacha,
Thank you for purchasing the WHCH710N headphones. We regret to hear that you had to return the unit because of the poor quality. We have troubleshooting steps that we can do to isolate the issue. We value your opinion and will take note as it helps to improve the quality of products and services. We hope you will consider Sony again in a future purchase. Thank you for sharing your feedback as it helps us improve our future products. Thanks again for shopping Sony. - Kris
Avoid this headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked well for less than a year, and then one side stopped working. I have called Sony and received no customer support. Very annoying!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JuanC,
Thank you for bringing this to our attention. We're sorry to hear what happened on the headphones and your customer support experience. We'd like to help and do the best possible for you. Resetting the headset and Initializing the headset to restore factory settings may help resolved if your headphones is not working properly. For reference: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Sony headphones very dissatisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give negative stars I would, we have had these a month? Maybe? The left earphone stopped working already and we already had to replace them. They cost over $100 dollars! What a waste. Do not buy!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nerdle, we're sorry to hear that you have an issue with your SONY unit. We would like to check your file so we can better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Dr......
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much user-friendly ...........................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lovelyman,
We regret to hear that you are not having an easy time using these headphones. Help guides and manuals are available on our support website. This may help improve your experience. Please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WHCH710N.
Sincerely,
-Ralph
Sony Social Support
No comparison
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ending up returning. No comparison to my Bose noise canceling headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Clifton,
Thank you for your feedback with our WHCH710N. We regret to hear that we were not able to meet your expectations with the headphones. It's unfortunate that the unit had to returned. We value your opinion and appreciate your feedback. We hope that you will shop again Sony in the future. Thanks again for shopping Sony.
Regards,
Kris