Customer Ratings & Reviews
- Model:
- WHCH710N/H
- SKU:
- 6408361
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the noise cancellation, comfort, battery life, price, and sound quality of the WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones. Many customers find that the noise cancellation is excellent and effectively blocks out outside noise. The headphones are also praised for being comfortable to wear, even for extended periods. Customers appreciate the long battery life, which allows for hours of use without needing to recharge. The price point is seen as reasonable for the offered features. The sound quality is generally well-received, with customers describing it as good and clear.
This summary was generated by AI based on customer reviews.
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great. Ended up returning them as quality wasn’t what I expected.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jorgetito,
We are sorry to hear what happen with your headphones. If the headphones are still with you, we would love to provide assistance. Please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not wortthe money. Difficult and uncomfortableeats on the ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LarryC,
Thank you for the feedback on your experience with your WH-CH710N Wireless Noise Cancelling Headphones.
We are sorry to hear about the issue with your WH-CH710N. This is not the experience we want you to have. We will take note of your feedback as we are always looking to improve our products. The WH-CH710N have a sleek, rounded design, and with an adjustable metal slider, you can use this to help the headphones fit better around your head. That means more comfort for long listening.
We want to make sure you’re taken care of. If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
- Pros mentioned:Battery life, Sound quality
Good entry level headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box there was only a minimal charge so I had to charge them overnight. It did tell me the battery was low. FYI- the 2 cords included are very short. No carrying case or bag is provided. I paired them with my Android cell phone first and that was very easy to do. The pictorial directions are a little confusing. Push the middle button on the right ear to answer or hang up a call. Voice quality was good but a few people indicated there was a slight tunnel effect. Volume was very good. Noise cancelling is average at best. My Plantronics headset ($375) is excellent at noise cancelling and others cannot hear when someone is mowing the lawn or talking in the background. When I tested these, average to loud sounds were heard on the conversation. Wearing them at average volume, I could hear other people talking around me. The quality of the headphones was plastic with cheap leather ear muffs. The fit was excellent. Your ears will sweat a little. The instructions say that you may experience interference with 2.4G. We only have 5G so there wasn’t an issue. When I connected to music the sound quality was great. A little disclaimer here … I am an average listener and not as picky as some reviewers. Deep bass and high notes sounded good and I didn’t notice anything being “off.” Even my husband said the music quality was great and the ear pads comfortable. Battery length is excellent. Having used it for music and phone calls for 3 days it is still going strong. It does need about 7 hours to recharge although a 10 minute charge will give you an hour of use. I would rate them about a 3.5. They are good entry level headphones. Pairing them to devices was easy and the controls are easy to use.
I would recommend this to a friend Bad quality and bad customer service.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst headphones I've ever purchased! Bad customer service!! Product with mounting defect and customer service won't cover!! Plastic makes noises that take your concentration away. Don't buy this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pedro,
Thank you for reaching out to us. We're sorry to hear the issues that you are experiencing with your headphones. This is definitely not the experience we want you to have. If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, Please reach out to Sony support.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredibly expensive and incredibly useless. Most of the time my voice sounds like garbled feedback when I am in my meetings online. They are going in straight into the trash.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edina,
We're sorry to hear the microphone issue with the headphones. Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. You may reset the headphones to isolate the issue. Check the link on how to.
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752746.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Bluetooth Disconnects Frequently
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By Far the worst headphone ever. Keeps shutting down and losing Bluetooth connection all the time. Contacted Sony and they replaced the headphone with a new one that had the same exact issues
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WHCH710,
Thank you for reaching out to us. We're sorry to hear the issues that you are having with your WHCH710N headphones. This is definitely not the experience we want you to have with us. May we know the case number so we can review your file in our system and do the best possible for you?
For the meantime, you may use this link as your guide to troubleshoot if the headphones keeps shutting down and for Bluetooth connectivity issues:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00204483
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
Malfunctions
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was great for the first month i had it. It now turns off by itself,makes awful noises and i can’t return it anymore.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PamellaM,
Thank you for reaching out to us. We're sorry to hear some issues that you are experiencing with the headphones. Allow us to help troubleshoot the problem. Please make sure that the headphones is charged sufficiently to prevent it from turning off by itself. You may also try some solutions on this link if you are experiencing noises from the headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752755.html
Resetting and Initializing the headset to restore factory settings may also help if the headphones is not working properly: For steps: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Ears hurting headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly don’t recommend. Cheap plastics, which are pretty uncomfortable and hurt ears, are used as ear covers. Have to return 2 times due to manufacture’s fault in 3 months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, We regret to hear about what happened to the WH-CH710N Wireless Noise-Canceling Headphones. The WH-CH710N headphones have a sleek, rounded design that looks as good as they sound. With an adjustable metal slider, you can make your headphones the perfect size for you. That means more comfort for long listening. Please refer to Reasons why your ears may hurt when putting on or wearing headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00015243.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. I hope this helps! Jay
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Normal music quality, and terrible while talking on phone. People on other end do not hear me or start to hear after circa half minute. Terrible. I am very disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Parvin,
We do apologize for the call quality of the headphones. To isolate the issue, please initialize the headphones to restore factory settings. Here's the link on how to.
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752746.html
If the issue still occrurs after Initializing the headphones. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
What is biting my ears?
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really uncomfortable headset. What is that hard plastic thing sticking out of the middle of the headset cup? Without very careful fitting, it digs into the cartilage of my ear. Avoid these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaxxyB,
Thank you for your feedback. We're sorry to hear the discomforts that you are having with your headphones. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
If you need assistance, please email us at socialsupport@am.sony.com with the following details: Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Regards,
Kris
Right side speaker broke after 3 weeks.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but the right side broke right after the return period. A big fat loss. Do not recommend
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PercivalTheGreat,
We're sorry to hear what happened on your WHCH710N headphones. We do apologize but the limited warranty of your headphones does not cover any kind of accidental or physical damage. For repair options, please visit our website: https://us.esupport.sony.com/support/s/service?language=en_US.
If you require additional support, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We do apologize for the inconvenience and we hope that you will shop Sony again in the future.
Regards,
Kris
terrible for microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst product I have ever purchased. the microphone might as well not even exist. I wish I could give it a negative rating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cheryl,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your expectations with your WHCH710N headphones. This is definitely not the experience we want you to have. We'd like to help make this a better experience. Could you provide additional information of the issue that you are having with the microphone? For the meantime, you may use these links below as your guide to troubleshoot if the microphone is not working properly and how to use the microphone for phone calls:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00204483
https://helpguide.sony.net/mdr/whch710n/v1/en/search/search.html?search=microphone
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They take forever to charge and die fast. Can’t connect them to my lap top at all
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KellyA,
We're sorry to hear some issues that you are having with your headphones. We'd like to help troubleshoot the problems. When charging the headphones, be sure to use the supplied USB Type-C cable. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. Make sure that the USB AC adaptor is firmly connected to the AC outlet. With regard on connecting/pairing the headphones, make sure your computer supports the Advanced Audio Distribution Profile (A2DP) Bluetooth profile. Bring the headset and the Bluetooth device within 1 m (3 feet) from each other and check that the Bluetooth device is turned on and the Bluetooth function is on.
Please refer to this Help Guide link with information on making connections to Bluetooth devices and how to properly charge the headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752754.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
0 stars for sound quality and noise cancelling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.0 stars for this one I was using to work in the house and drown out surrounding work from home. These failed and we are two mild volume professionals. Not worth the money or time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MoneyMattters,
Thank you for the feedback on your experience with your WH-CH710N Wireless Noise Cancelling Headphones.
We are sorry to hear our WH-CH710N failed to meet your expectations particularly with the sound quality and noise cancelling feature. This is not the experience we want you to have. For low sound quality, please try to follow the troubleshooting steps and guidelines on the links below:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752735.html
- Try playing another source on the device. For example, try another music app to see if the issue is with a particular app.
- When you listen to music from a computer on the headset, sound quality may be poor for the first few seconds after a connection is made. This is caused by the computer transmitting music at sound quality for communications at first, and it is not a malfunction.
- Unfortunately, this unit does not support the Sony Headphones Connect app for adjusting the EQ and trying different sound modes.
For noise canceling issue:
- Make sure that the noise canceling function is turned on.
- Adjust the headset into a comfortable position.
- The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
We will take note of your inputs in the improvements to our product.
If you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
Defective Unit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earphones did not charge at all despite trying different computers and charging cables. Ended up returning the unit
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gordon, we're sorry to hear that you had returned your SONY unit because of charging issues. It is recommended to follow this link for charging issues:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752805.html?search=charging
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
- Pros mentioned:Battery life, Weight
Headset with some great features
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can always count on Sony for making quality products but, this headset definitely has both pros and cons in my opinion. I absolutely love how lightweight it is. The battery lasts an extremely long time to where I barely have to worry about charging it and when I do need to, it charges incredibly fast. I like the option to have it connected via aux cable or via Bluetooth. I was able to listen to music from my Xbox by plugging the AUX into the controller, and use it on my phone with Bluetooth since my cell doesn't offer a AUX Jack. Sound quality for both options sounded the same. The bass could be a bit better/stronger and the noise cancelling feature wasn't the best I've experienced. BUT It is very good considering how lightweight and versatile the headset is compared to big, bulky, heavier noise cancelling headsets on the market. Overall, I personally think the price point is a bit high at $200 so I'd recommend purchasing during a sale.
I would recommend this to a friend Bummed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to connect with my dads computer with the Bluetooth and can get it synced but music will not play on them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi John,
We're sorry if the headphones is not working with your computer. The computer must support A2DP to make it work. Check this article on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00008539
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Don't Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling non existent and material feels very cheap..plastic feel to headphone...took to long to return them so now I'm stuck with them =/
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Osgd86, we're sorry to hear that you have noise canceling issue with your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752735.html?search=noise%20canceling
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Cheaply made. No case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaply made. No carry case. Battery is weak always having to charge.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sydney,
Thank you for reaching out to us. We regret to hear we were not able to meet you expectations with the WHCH710N headphones. We are sorry but carrying case is not a supplied accessory of the unit. With regard on charging the headphones, please be sure to use the supplied USB Type-C cable. and check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. You may check this link with steps on how to properly charge the headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752803.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful when you purchase this. Check your manual to make sure it is capable to your t v. It was not with mine, I wasted my money. Can’t return.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lusciousc,
Thank you for your feedback. We regret to hear that the headphones is not compatible with your TV. The WHCH710N can be both connected wired or wireless. For wireless connection, the connected device should support A2DP Bluetooth profile in order to connect this headphones. If the device does not support this profile, you may connect this headphones wired using the supplied cable.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Kris