Customer Ratings & Reviews
- Model:
- WHCH710N/H
- SKU:
- 6408361
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the noise cancellation, comfort, battery life, price, and sound quality of the WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones. Many customers find that the noise cancellation is excellent and effectively blocks out outside noise. The headphones are also praised for being comfortable to wear, even for extended periods. Customers appreciate the long battery life, which allows for hours of use without needing to recharge. The price point is seen as reasonable for the offered features. The sound quality is generally well-received, with customers describing it as good and clear.
This summary was generated by AI based on customer reviews.
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not get them to work and the instructions were terrible
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DZQS7S,
Thank you for reaching out to us and we do apologize for the inconvenience. May we know what happened? We're you not able to connect/paired this headphones to your devices? For the meantime, you may find this link helpful with information on setting up and troubleshooting problems with the headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752735.html
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony.
- Pros mentioned:Sound quality
Awesome Wireless Headphones!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones. The sound quality is fantastic and gives a decent volume range, which can easily be adjusted on the headset itself. The headphones feel sturdy but not too heavy. They are comfortable around the ears for long periods of time. Easily connects to Bluetooth devices allowing hands-free listening. It also includes a 3.5 headphone jack and cord, so you can still use it with devicies that still have headphone jack ports. This is also great because the headphones can still be used if they are low or out of batteries. Albeit, the sound quality dips a bit when using the wired feature versus wireless, but a great feature to have nonetheless. The noise cancellation works really well. It does a very good job of removing background noise while isolating sound from specific sources, like other people talking to you. The headphones now use USB-C for connection and charging. A short USB-C to USB-A wire is included, which is great. However, it doesn't come with its own charger. I understand that this can help keep the cost of the package down, and that this is becoming more commonplace, but it's annoying. I may have a charger capable of restoring its power in a decent timeframe, but I may only have one of them which is being used by my phone at the time when I need to charge the headphones. It's not a dealbreaker, but inconvenient. Overall, this is a great buy.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Sony Wireless Headset
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-CH710N headset is pretty solid. They grip the head snugly, not too tight. The ear pieces rotate nicely to ensure a complete seal. I used them while washing the dishes and couldn't even hear the water running or splashing. They sound great and I would recommend these. The only thing I wish they came with was a case for storage/protection for travel or when not in use.
I would recommend this to a friend Sony - WH-CH710N Wireless Noise-Cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounded like a $5 one.I do not recommend it to anyone.I ended up returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Legnalvv,
Thank you for your time writing this review. We're sorry that we were not able to meet your expectations with the sound quality of the WHCH710N headphones. We regret that the unit had been returned and we did got the chance to troubleshoot the problem. We are sorry for the inconvenience and we hope that you will shop Sony again in the future. - Kris
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash will not recommend to anyone keep disconnecting from my phone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelH,
Thank you for your time writing this review. We're sorry to hear some issues that you are experiencing where the headphones keeps disconnecting to your phone. We'd like to help troubleshoot the problem. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
We recommend to bring the headset closer to the Bluetooth device and remove any obstacles between both devices. You may try some solutions on this link to troubleshoot Bluetooth connection issues with the headphones: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752755.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
- Pros mentioned:Sound quality, Weight
Great as a gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift and the receiver loves it. They informed me that there is a switch to turn on the noise cancelling feature which I did not know. They are light which is another plus for the user. I do recommend this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user764488,
Thank you for the 5-star rating rating! This is a great gift and we're glad to know the recipient loves it. The WHCH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for the recommendation and for choosing Sony! - Kris
Cheap quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very cheap set … very unworthy of the sony brand name.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ashu,
We're sorry to hear we were not able to meet your expectations with the quality of the WHCH710N.Allow us to help and turn this experience around. May we know the issue that you are experiencing with the headphones?
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Much sadness. You fail, Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sad junk. Junk. Headphones half the price (Q20 and Q30) perform better in every single aspect.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyCustomer,
Thank you for reaching out to us. We're sorry hear we were not able to meet your expectations with the WHCH710N headphones. We'd like to help and turn this experience around.
May we contact you to help and get more information about the issues that you are experiencing with the headphones? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Much is promised, little is given.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know how it sounds ‘cause I can’t get it to mate with my iPad Pro .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Xxxxx, We're sorry to hear you're having an issue pairing this headphones to your iPad. Please follow the troubleshooting steps on the link below to resolve this issue.
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752754.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't hear by both ear at the same time, return. So return it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi zz20SMBss, We're sorry to hear about the issue with your WH-CH710N Wireless Noise-Canceling Headphones. We apologize for the inconvenience. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752743.html.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. Hope this helps! Jay
sony- wh-ch710n wireless noise-cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it just stop working after one month. I wouldn't recomand it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sonywhch710nwirelessblack,
Thank you for reaching out to us. We're sorry to hear what happened on the headphones. This is definitely not the buying experience we want you to have. Could you provide us more information of the issue so we can do the best possible for you?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
missing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dont know my dad does. not as good as the saltier headsets.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi droid,
We're sorry to hear that. Please allow us to help you and turn this into a better experience. If you're referring to sound quality of the headphones. Please check this link below on how to resolve your issue.
https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Broke within the month.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within the month. Very disappointed!!! Wouldn’t recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Poor,
Thank you for reaching out to us. We're sorry to hear what happened on the headphones. This is definitely not the experience we want you to have with us. May we know the issue for us to better assist and do the best possible for you?
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Bluetooth?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has issues with Bluetooth connection. Tried on phone and PC. It keeps disconnecting from Bluetooth!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Harry,
Thank you for purchasing the WH-CH710N headphones. We regret to hear that your having Bluetooth connection issues on the headphones. We'd like to help and troubleshoot the issue. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
- Make sure that the headset is charged sufficiently.
-Change the position or location of the unit or connected device.
-If the connected device has a cover on it, take it off to improve the communication distance.
-If the connected device is in a bag or in a pocket, try moving the position of the device.
-Place the devices closer together to improve signal transmission
Signal interference may occur when a Wi-Fi device is in use near the unit if they both use the same 2.4 GHz frequency band. To resolve the issue, try the following:
-Turn off the Wi-Fi function of the connected device.
-If a Wi-Fi device is in use near the unit, turn off its Wi-Fi function or use the device at least ten meters away from the unit.
-Use the unit as far away as possible from a microwave oven, ticket gates, other Bluetooth devices, or places that generate electromagnetic radiation.
May we contact for help? If so, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Additional information of the issue:
Telephone Number:
Regards,
Kris
Not for air travel.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would NOT work on any American Airlines flight. Would return if I could find the box. :(.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nope,
Thank you for sharing your experience with the WHCH710N. We do apologize that you are having issues with headphones not working on flights. May we know if you are connecting the headphones to your device via Bluetooth? If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and with the headset turned on. For reference, please open this link https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752734.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
- Pros mentioned:Sound quality, Weight
Perfect match...
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones worked really well. They synced up to my LG TV with no problem and the sound was better than expected. They are light weight and the ear pieces turn in for better storage options. To top things off they were a perfect replacement for the headphones in our Honda Pilot. Highly recommended.
I would recommend this to a friend broken headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones don't work because one of the earpieces is broken. I returned them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vess, we're sorry to hear that you had returned your SONY unit. The WH-CH710N Wireless Noise-Canceling Headphones offer powerful, distraction-free listening wherever you are. With Noise Canceling via Dual Noise Sensor Technology, as well as Ambient Sound mode, you can take control of what you hear—and with up to 35 hours of wireless playback, you can listen to music all day long.
We have our support team that always happy to assist you. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
- Pros mentioned:Sound quality
Excellent Noise Cancelling And Comfortable!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I fly alot, and I hear alot of screaming babies when I fly. Since Christmas was coming, my wife asked me what I wanted for Christmas. I told her some noise cancelling headphones. On Christmas day, I was excited when I opened this. I flew out the next day and was excited to give these a try. Of course, I was seated near a screaming baby. I put these over my ears and started watching a movie. It was pure heaven! No, it's not going to noise cancel everything, as no headphone is capable of doing this, but man do they work great! So good the flight attendant had to tap me on the shoulder twice during the flight. Once because I never heard the announcement we were preparing to land and to put our seats up, and the other during drink service. These work great, and I am very satisfied. Wish they did come with a travel case, but there are some cheap options for a case. Otherwise, very very happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Airplane227,
Awesome! Thank you for sharing your experience with your new WH-CH710N noise canceling headphones. This headphones is great on flights with the use of noise cancelling features and we're glad that it suits your needs. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Note that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Although noise is reduced, it is not completely canceled. Thank you for choosing Sony! - Kris
Headphones Suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is only sound in the right speaker the worst purchase ever
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NikkiC,
Thank you for purchasing the WH-CH710N headphones. We regret to hear that there is no sound on the left sound speaker of the headphones. We'd like to help and make this to a better experience. Resetting or initializing the headset may resolve the issue. If the headset cannot be turned on or cannot be operated even when it is turned on, press both the power button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously while charging. The headset will be reset. The device registration pairing information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Turn off the headset while the USB Type-C cable is disconnected and then press and hold the power button and the (play/call) button simultaneously for 7 seconds or more.
The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Additional information of the issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Poor quality headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poorly made, it was broken the second day my daughter used it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FunwithFamily,
Thank you for reaching out with Sony. We regret to hear for what happened with the headphones. This is definitely not the experience we'd like you to have. We’ve also taken note of your feedback as we take this matter very seriously into consideration of our products.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH-CH710N:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris