Customer Ratings & Reviews
- Model:
- WHCH710N/H
- SKU:
- 6408361
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the noise cancellation, comfort, battery life, price, and sound quality of the WH-CH710N Wireless Noise-Cancelling Over-the-Ear Headphones. Many customers find that the noise cancellation is excellent and effectively blocks out outside noise. The headphones are also praised for being comfortable to wear, even for extended periods. Customers appreciate the long battery life, which allows for hours of use without needing to recharge. The price point is seen as reasonable for the offered features. The sound quality is generally well-received, with customers describing it as good and clear.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These work great! Comfortable and noise cancelling for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariselaM,
Great! We're thrilled to hear your enjoyable experience with the comfortable fit and amazing noise canceling features of your new headphones. The WH-CH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WHCH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
- Pros mentioned:Weight
Fantastic!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones. Very light and easy to use. recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuch,
Perfect! Nice to hear you like the light weight and easiness in using the headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WHCH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for your recommendation and for choosing Sony! - Kris
- Pros mentioned:Price
Headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and price. These were gifts to our grandsons and they love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi headphone,
Wow! That's really thoughtful of you on getting your grandsons a headphones and nice to know they love them. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710N has a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction-free listening experience for the entire day. Thank you for purchasing Sony! - Kris
Sony wh-ch710n
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A decent pair of headphones but they will not work with the Sony connect app I don’t know why
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck,
Thank you for purchasing the WH-CH710N. Unfortunately, Sony Headphone Connect App is not supported on this Model. We value your opinion and will take note of your feedback as it helps the performance of our product quality and services.
Regards,
Kris
- Pros mentioned:Sound quality
I like it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and quality Works well and they have a noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kattsosa,
Awesome! We're delighted to hear you like the good sound, quality, functionality and noise canceling features with your new headphones. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710N has a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction-free listening experience for the entire day. Thank you for purchasing Sony! - Kris
no sony
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not give a 1 star had there been an option for "0 stars". Not a reliable brand at all. I had a different model of Sony headphones , and it broke by the hinge. Reached out to both US and Japan headquarters about the issue. Received a reply email stating that the Sony engineers agree that there is a defect with the product, but they cannot exchange it because it was out of warranty. If a product has a defect, and company admits it, then why does not matter what the purchase date it. Anyway I highly recommend to stay away from sony headphones in general.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nomoresony,
Thank you for reaching out to us. We're sorry to hear what happened on your headphones. This is definitely not the experience we want you to have. May we know the case number so we can review your file in our system?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Case number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
audio problems after only six months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones in January and loved them. The audio now drops randomly for several seconds at a time. The audio issue is becoming more frequent and longer in duration. These headphones retailed for $199 in January. That is too much money to pay for something that will break after six months. I would expect this from a generic manufacturer but not Sony. People buy name-brand products from manufacturers such as Sony to get a quality product that will last for years. If the production value has decreased this much at Sony, then I will just buy the generic products instead to save money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brian,
We do apologize for the inconvenience and thank you for your time to write this review. This is definitely not the experience we want you to have with us. We'd like to help troubleshoot and resolved the issues with your headphones. If the audio drops out, please check the steps on this link: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752755.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
Very Poor Sound Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad sound quality. I do not know if it is a defect on the one i purchased or the same with all of them. It had a metallic sound to them with almost no treble. I wouldn't buy them again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Seanmon68,
Thank you for sharing your experience so far with your new WHCH710N. We're sorry to hear the issues that you are having with one of your Sony headphones. We'd like to help isolate the issue. Please use this link as your guide if the sound quality on the unit is low: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html?search=low%20sound
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please contact us by sending an email with the following information to socialsupport@am.sony.com for further assistance.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks for shopping Sony. - Kris
Had to return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were not very comfortable and they didn't connect to my laptop effectively at all. People talking to me said they heard everything around me better than me, and I tried adjusting setting, reconnecting, rebooting. No change. It also would disconnect the call frequently, and I had to disconnect and reconnect the headphones to make another call with them. I had to return this item. I only made one call with them connected to my phone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gabriel,
Thank you for taking the time to write this review. We're sorry to hear that unit had to be returned due discomforts and issues when using the headphones to your computer and for phone calls. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. When using the headphones on a computer and for phone calls, you need set Hands-free Profile (HFP) or Headset Profile (HSP) on the devices that are intended for voice calls. You also need to make sure that the Speaker and Microphone settings are set correctly. Bluetooth communication may be disable if the headphones and connected device is too far from each other and there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device. We greatly appreciate your feedback and we hope that you will shop Sony again in the future. Thanks again for shopping Sony. - Kris
Quick and easy in-store pick up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered through samsung website for pickup at best buy. The process was quick, communication was timely.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SBUR,
Thank you for the 5-star rating! We're glad to hear your great shopping experience. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
Very uncomfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought these headphones and they initially feel fine but after any period of time my ears were in too much pain to continue wearing. I'd think for this price they could add more padding so that my ear was not touching the inside harder parts. If you don't mind some ear pain I'm sure they are okay headphones. Am returning because I cannot use these for longer than 30 min.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Molly,
Your feedback about comfortability is greatly appreciated. This will surely help us improve the quality and performance of our products. Thanks for sharing your review.
Regards,
David
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are working great. Took back some headphones that kept working improperly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
Thank you for the positive feedback! We're glad to your new headphones works great. The WH-CH710N headphones offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thanks for choosing Sony! - Kris
Thanks for three weeks of listening Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two pairs of these three weeks ago. One set now has a non functioning right ear. Buttons work fine on both sides. No problem pairing Bluetooth. The headphones just no longer work in any meaningful way after just three weeks of light use. To say that I am disappointed that I was not only sold this product but suggested it by a Best Buy employee is an understatement. I spend far too much money at Best Buy to be sold such an inferior product. I own the premium version of these headphones, and they are great. These are absolute trash.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi squanch86,
We're sorry to hear the issue that you are experiencing on one of your WHCH710N headphones. Allow us to help make this a better experience. Let's try to isolate the issue by following the steps on this link to troubleshoot if sound is only heard from one side of the headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch710n/articles/00204551
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. I love them. Work like a champ. Will buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ldjohnson12,
Thank you for sharing your great experience with us! We're delighted to hear you love your new headphones. The WH-CH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. We are looking forward to your next purchase and thank you so much for choosing Sony! - Kris
black friday shopper
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great buy and just in time for christmas too......
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frugalmcduck,
Thank you for the 5-star rating! We're glad to hear we were able to give you a great deal. The WH-CH710N offer noise canceling via Dual Noise Sensor Technology, as well as Ambient Sound Mode, so you have control of what you hear. The WH-CH710Ns have a feature called Artificial Intelligence Noise Cancellation (AINC) which constantly analyzes the sounds in your environment and automatically selects the most effective noise canceling filter for your surroundings. The WH-CH710Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10 minute charge using the Quick Charge feature. They are designed to provide a powerful and distraction free listening experience for the entire day. Thank you for choosing Sony! - Kris
Bad NC And Boring sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling did not cancel noise at all as far as I could tell and they ended up breaking on me 4 months after I got them
No, I would not recommend this to a friendPoor earphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They don’t work wireless,and they are supposed to,you can download , but won’t hold
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jAaD,
We're sorry to know you've been running into difficulty. We would like to know a little bit more detail about the situation you faced with the headphones and turn this into a better experience. Unfortunately, this unit does not support the Sony Headphones Connect app for changing the settings such as the noise canceling function and ambient sound mode.
You can enjoy wireless freedom with BLUETOOTH technology and these also include headphone cable for Wired Connection. When using the headphone cable, the Bluetooth function cannot be used. You can listen to music even if the headset is turned off. In this case, the noise canceling function cannot be used. To use the noise canceling function/Ambient Sound Mode, turn the headset on.
To isolate and hopefully resolve the issue you're having, you can follow the guide from this link: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752734.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Dissatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't sound deaden. Don't work. Will bring back when we get back in town.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thank you for reaching out to us. We're sorry to hear that we were not able to meet your expectations with the sound quality of the WHCH710N. This is definitely not the experience we want you to have. Allow us to help make this a better experience. Please check this link to resolve issue if the sound quality on the headphone is low: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752820.html
May we also contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
Software and hardware issues. Buyer beware.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a gift and was super stoked at first. But within month or so the feature allowing you to answer phone calls stopped working. Then the plastic part of the headband cracked in several places on both sides. I've owned this thing for maybe two and a half months. Way too many problems. And because I threw away the box, I don't think I can access any warranty -- if it even has any. Cheaply made for the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AbedNadir,
Thank you for reaching out Sony! We regret to hear you are experiencing issues on receiving a call and headband crack on some potions of the headphones. This is definitely not the experience we want our customer to have and does not happen often. We'd like to help troubleshoot the issue.
You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. For receiving phone call, if your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone. Please open this link for reference: https://helpguide.sony.net/mdr/whch710n/v1/en/contents/TP0002752785.html
Unfortunately, the limited warranty of your headphones does not cover any kind of accidental or physical damage. May we contact for help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didnt work;tried to hire a nerd to make a house call,could not do that either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi flip, We are sorry to hear that you are experiencing difficulties with your WHCH710N. We would like to assist you with the headphones and make this a better experience for you. May we know the specific issue that you are experiencing with the WHCH710N? Please send us an email at socialsupport@am.sony.com.
Regards,
Carl