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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.6 out of 5 stars with 2686 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the WH-XB900N Wireless Noise Cancelling Over-the-Ear Headphones for their exceptional sound quality, comfort, and impressive battery life. Many users rave about the crystal clear sound and powerful bass, while others appreciate the comfortable fit and easy-to-use controls. However, some users have experienced connectivity issues and found the overall volume to be lacking.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 2,686 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing sound with great noise cancellation

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - WH-XB900N Wireless Noise Canceling Over-the-Ear Headphones are the best pair of headphones I have ever experienced. The sound is amazing with crystal clear highs and rich thumping lows. I previously had the Sony - WH-CH700N Wireless Noise Canceling Over-the-Ear Headphones, and although those are quite nice, this pair is a definite upgrade! The noise cancellation is much better with these, and can be adjusted from full noise cancellation where you literally hear nothing around you to dynamic ambient sound that lets you hear a mixture of the ambient sounds around you, so if you want to hear traffic while walking or people talking around you you can adjust the ambient level from 0 to 20. The right headphone has several gestures that control music playback like turning the volume up or down, previous and next track, pause and play. The gestures also control phone call answer and hangup. One really cool gesture is if you cup your hand over the headphone, the sound will minimize and ambient sound comes through. When you take your hand away, noise cancellation settings resume as well as the previous sound volume. Volume level goes well beyond what I would listen to headphones at, so it should satisfy any taste. The Google Assistant and Amazon Alexa features are pretty slick. The button on the left earphone can be configured to either cycle through the ambient sound settings, or as either a Google Assistant or Amazon Alexa button. Pressing the Custom button quickly will tell you the time and read you any notifications you have on your paired device if you set it to read notifications. If you hold the button down for a couple seconds you can interact with your digital assistant. Setup is easy using the software that can be downloaded to your phone or tablet. The Sony Headphones Connect app lets you control all the settings of your headphones from noise cancellation / ambient sound, EQ settings, surround sound and sound positioning settings, notifications, power off timer, and how the Custom button works. You can tailor the sound any way you like it with preset EQ selections, or set up your own custom EQ settings and save them to a couple custom slots in the preset selection list. Comfort is a 10 of 10 with these headphones. The ear cups are very soft like cotton that conforms to the entire area of your skin. This is one reason the sound and noise cancelling is so great with these. Only drawback is because the seal is so good, the ears can get a little sweaty over time where the cup contacts the skin. Quality construction and feel all around. I have a fairly large head, and I had plenty of adjustment left if I needed it. The weight is really good... they feel solid, but I honestly don't feel anything but the ear cups when I'm wearing these. Usually I can feel the top part, but these sit so perfectly and have such soft padding on the top bar that it's like I'm not wearing over the ear headphones. The set comes with a 3.5 mm cord that lets you use the headset without Bluetooth or NFC, and works without any power to the headset, although the digital features of the headset won't be available without using wireless mode. Nice option to have when needed! Battery life is excellent, with up to 30 hours of playback time and a quick charge mode that gives an hour of playtime in 10 minutes. The USB-C cable that comes with these is very short, which is kind of strange, and there isn't a power adapter, so you'll have to use one from another device. Considering you're most likely going to be using these with a wireless device, not a huge deal, but again a little strange it's not included. The set comes with a carry bag for the headphones, which is nice for keeping the cords and headphones together. Definitely worth paying the extra $50 for all the features and sound quality you get with these headphones compared to the $199 set that Sony offers. Those are nice, but these are awesome! :) Well done Sony!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Comfort
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great pair of Noise Cancelling Headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WH-XB900N is Sony’s latest offering in its line of noise cancelling headphones. And one can say it is also a younger sibling of Sony’s hugely popular and arguably the best noise-cancelling headphones the flagship WH-1000XM3. That said, how would now one compare the XB900 to the MX3? The most obvious difference one would note would be the price difference of the two headphones which is $100. So obviously the XB-900 would have some features left out. Both headphones have generally the same design but notably the XB900 has an over-the-ear design whereas the other would have an around the-ear-design. For some this may be a big deal, but for me as long as my ears are comfortable, there would be no big deal. And the XB900 is quite comfortable. Being designated as an XB device indicates that the XB900 is heavy on the bass. And it does deliver! I’ve tried this for over a week. It also supports the A2DP, AVRCP, HFP, HSP, SBC, AAC, aptX, aptX HD, and LDAC codecs. But surprisingly, the XB900 does not have the Hi-Res Audio seal like the XM3. And for those who are not really into bass, the music app can adjust the bass levels. The XB900 also does not use the highly rated QN1 chip, but nonetheless can compete with audio quality but supposedly cannot control air pressure inside an airplane. (I cannot attest to this as I haven’t been inside an airplane in years.) And like the flagship, both only support Bluetooth 4.2 which is really disappointing given that Bluetooth 5.0 has been around for some time. Both do support NFC. The battery life of XB900N like the XM3 is superb rated at 30 hours between charges. I have been using this headphone unit for several hours a week and I’m only around half of the battery life of this unit. The unit takes roughly four hours to fully charge which is a downer for me. But thankfully it has a quick charge mode via USB-C which can give you at least an hour for a 10 to 15 minute charge, enough for it to last until you get home. The controls of both units use touch controls which is a nice touch. But the XB900N scrimps on others such as it having carry pouch instead of a case and does not include an airplane adapter. Also the cable included does not have gold connectors unlike other Sony headphones. But so far, I haven’t seen anything really negative about the XB900N. As such I am still giving this a five-star rating and would recommend it to anyone looking for a bass heavy pair of headphones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Grear for beginners

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build and quality are not at the level of Sony's WH1000XM3. I would say if you want basic noise-canceling headphones go for these. If you are more serious about noise-canceling abilities then upgrade to the WH1000X

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TChart, We are glad you like the build and quality of your new WH-XB900N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App  to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more.  Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    I like em

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s what she said. The microphone is better as a noise canceling agent than when used for phone calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony noise canceling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great my son loves the feature that you place your hand on the ear phone and it pauses the music so you can hear your mom calling for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stephanie1972, Wow! That's really good of you to say. Thanks for the positive feedback! We're happy to hear your son loves his new WH-XB900N and he's enjoying the superb features of the headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Rated 3 out of 5 stars

    Get the additional warranty!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technology of these headphones are great, but I would HIGHLY recommend getting Best Buy's 2 year accidental protection as these headphones are made out of cheap materials that WILL break over time. I'm currently looking at my pair that has separated at the lower headband piece wondering what to do after just being told by a Sony representative that it will not be covered by their warranty. The only option available was to pay additional funds to have a local service team repair them. Very frustrating and disappointing care for what many would consider a reputable brand.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JJay,
      Thank you for sharing your experience with us. While we are glad glad you like the WHXB900N, we're sorry to hear what happened to the headphones. This does not happen often and definitely not the buying experience that we want our customer to have with us. We'd like to check on the case and do the best possible for you.

      May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Case Number:
      Issue:

      These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The XB900N actually support soft cushioned ear pads that offer long lasting comfort and everyday practicality. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Very Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son. He loves them. I got them on sale during the "Prime Day" sales that Best Buy had to compete with Amazon. Great value for $120!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cleanguy, Thanks for this amazing review! We're delighted to hear your son is enjoying his new WH-XB900N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones I just wish that with all Bluetooth technology you could bypass the volume limitations they obviously put in place for hearing safety.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Erikreal1, we're glad you like our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Good headphones, wait til they're on sale

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones. Noise cancelling could be a little better, but for getting these on sale I was fine with compromising on that. Definitely recommend fiddling with the EQ settings in the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BTOM, We're glad you appreciate the overall features and performance of the headphones. We value your input regarding the noise canceling feature. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    If you listen to all kinds of genres

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For audiophiles who listen to all kinds of music (Deathcore to Salsa, Classical to Drum N Bass, etc). Very well balanced headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Audiophile, Thanks for the 5-stars rating! We are really glad that you like the incredible sound quality of these headphones. It's amazing to hear you are having an enjoyable listening experience with your WH-XB900N. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Great earphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like them. The microphone picks up my voice very good. Ppl claim they can't tell that I'm using them on phone calls. They do sometimes have problem connecting with my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a particularly a Sony fan but these headphones are definitely good. My only only criticism is that Sony electronics is at the high end of the price range for almost everything.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    No

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont like this headphones are better my old ones, that why i return, i can't feel the bass, but if you want the best noise cancell this ones is for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NEUTROSTARS, Thank you for the feedback on your experience with your WHXB900N and we regret to hear that the unit had to be returned. To ensure optimal listening experience and to enhance the bass response, customize the Equalizer settings and set the CLEAR BASS function using the “Sony | Headphones Connect” app. Please refer to this link for more information:

      https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050030.html

      Should you need any assistance in the future, we can offer assistance by visiting our Sony Support website through this link https://us.esupport.sony.com/support/s/service?language=en_US and you can chat with one of our agents who would be glad to help.

      I hope you consider our Sony products in the future. Thank you for sharing your feedback.

      Sincerely,
      Sam Sony_US

  • Rated 3 out of 5 stars

    Unreliable, Poor Noise Cancelling - Pass

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't connect to more than one device at a time. This important because you will have to turn off bluetooth on your other devices before you can connect the headphones to another device. Have trouble connecting to devices in general. This is very annoying, many times I just give up, turn them off and go back to my cheap Taotronics. Poor noise cancelling. Sound is ok. Compared to my $50 Taotronics, in my opinion it is inferior. Sound is good but if you need good noise cancelling, you will have look somewhere else, or pay for more expensive Sony's.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gloswift, Thank you for sharing your feedback. These headphones support multipoint connections which allows you to connect 2 Bluetooth devices to the headset and use one device for music playback (A2DP connection) and the other for talking (HFP/HSP connection). To know more about this, please visit this link: https://helpguide.sony.net/mdr/whxb900n/v1/en/search/search.html?search=multipoint%20connection. We appreciate your time and your feedback. We will be sure to pass this information along to the appropriate department. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Love my headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for listening to music and podcasts. Trust me, with five little boys running around, headphones are not just a luxury but necessity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BossLady, we're glad you like our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony WH-XB900N wireless Bluetooth headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were purchased as a Christmas gift for my grandson so am unable to rate other than he said he absolutely loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NANA, Wow! Thanks for leaving us such a great review on the WH-XB900N! We are really delighted to hear your grandson is satisfied with the incredible sound quality of his new WH-XB900N Wireless Noise Cancelling Extra Bass Headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    good sound, good battery

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones, reliable. I wish when you plugged in aux you didn't need to power it on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good headphones but there are better ones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if u r in a quiet place it works very good depending if u are in a noisy area the equalizer will stop your music and it will beep constantly to adjust the music with the noise cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hii G935,

      We're glad to know you like most of the features of your new WH-XB900N. We value your input and appreciate the feedback. You can change the settings of the noise canceling function and the Ambient Sound Mode with the “Sony | Headphones Connect” app. You can also change the auto adjustment of the noise canceling function by behavior recognition (Adaptive Sound Control).

      These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    These are perfect!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these after multiple attempts at getting headphones for work. No one could hear me on the previous ones. These are perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi leash, We're glad to hear that you are happy with the WH-XB900N headphones. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    We shall see...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these on sale to replace JBL headphones that gave out after only 5 months. Will they last longer than 6 months? Stay tuned. In the meantime, they do look pretty awesome.

    I would recommend this to a friend