Customer Ratings & Reviews
- Model:
- WHXB900N/B
- SKU:
- 6347796
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the WH-XB900N Wireless Noise Cancelling Over-the-Ear Headphones for their exceptional sound quality, comfort, and impressive battery life. Many users rave about the crystal clear sound and powerful bass, while others appreciate the comfortable fit and easy-to-use controls. However, some users have experienced connectivity issues and found the overall volume to be lacking.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
3 week review 12 month coming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive only had these headphones 21 days they sound amazing and it has noise cancelling which my Skullcandy 360 did not. I will have to update this review after owned them for 12 months. My Skullcandy Crushers broke once in 6 months the second pair 9 months and the THIRD time 11 months. Once Sony makes it past 12 months i will update. If my headphones arent on my head they are on my coffee table
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlackBeautyMKZ,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products. If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Not Recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned item. Did not like touch surface on the side of headphones. Noise reduction was fair. Not recommended to purchase. I returned them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tech,
It is unfortunate that the unit had to be returned. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Good for sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great at noise canceling, but the sound is ok. Hopefully these last longer than the other pair since I bought the protection this time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TJadeM, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002049993.html?search=noise%20canceling
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Not god
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this product. Build quality is not good. The smell of the paint was clearly messing my head all the time. Not upto mark
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Neeraj,
We do apologize for the inconvenience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony Headphones 900
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not happy with the noise cancelling. Tried multiple times around equipment. It may work for someone else: but for my taste.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi zippy,
Thank you for sharing your experience with the XB900N. We regret to hear that we were not able to meet your expectations with the noise canceling features. Let us help make this a better experience for you. Please try some of these solutions below if the noise canceling effect is not sufficient.
Make sure that the noise canceling function is turned on.
Adjust the earpad position to fit your ears.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Regards,
Kris
Woul not buy again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable and practical. Returned the headphones
No, I would not recommend this to a friendKept cutting out, wouldn't stay on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Associate recommended this Sony Head Set, said it would be easy to set up. We had problems with it staying connected to music/blue tooth. Took it back to ask what we were doing wrong, another associate said it was defective, ordered us a new one. New one also cut out and wouldn't stay connected. Appt with Geek Squad, Associate kept going to back room to read manual! Told us if it didn't work when we got it home, we were to turn off all TV's, microwave, and other devises-seemed like ridiculous advice, so returned it. We were equally disappointed with Sony head set and Geek Squad help.
No, I would not recommend this to a friendToo much bass
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much bass gives me headache. It is a good buy considering price but sound quality diminished by too much bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Polofairy, we are sorry to hear that too much bass gives you a headache. This is definitely not the listening experience we want you to have. If you haven't tried it yet, please download the Sony | Headphones Connect App it has an equalizer to customize to fine-tune to your music. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Average headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great when connected, occasional connection problems, problem with adjusting as very sensitive to touch/disconnect often.
No, I would not recommend this to a friendBattery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning about a month, every time I use them it tells me to recharge the battery. Even after charging overnight
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Linds,
Thanks for sharing your experience so far with your new WH-XB900N headphones.
We’re sorry to hear you are experiencing issues with your unit. We value your input and appreciate the feedback. If you hear the voice guidance say, “Low battery, please recharge headset”, your headphones may not be charging properly. Also, when the battery becomes completely empty, the headset sounds a warning beep, the voice guidance says, “Please recharge headset. Power off”, and the headset automatically turns off.
- Connect the headset and an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor to connect the headset to an AC outlet. Charging may not be successful with cables other than the supplied USB Type-C cable. For more information, check here: https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050061.html
- Resetting and initializing may help with the troubleshooting: https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050001.html
- If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb900n/downloads/
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for letting us help assist you.
Sincerely,
Jess
Need app for full functionality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THe headphones are great. It just sucks that you have to use the app to get the full functionality of the headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ThisIsTheWay,
Thank you for purchasing WH-XB900N Wireless Noise-Canceling Headphones.
We regret to hear that it didn't live up to your expectations. We value your opinion and appreciate the feedback. Customer feedback is important to us because it helps us improve our products for the future. To get the most out of your WH-XB900N, the Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity, an equalizer—which can be customized to fine-tune your music and more.
If you need further assistance or more information about our product, do not hesitate to drop us an email with the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH-XB900N
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jess
Wasn’t great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return the product because of sound quality. According to the price sound quality would be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Waseem, We regret to hear that the unit had to be returned. The sound quality of the headphones will also depend on the quality of the source. To have the best listening experience, we highly recommend playing high-quality content with these headphones. There are also some things to consider to get high-quality audio: https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050078.html.
We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you. -Vincent
Not Enough Volume
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them BUT, I bought them because I don't hear voices well on the TV. Once I got my TV bluetooth connection and paired the headphones to my TV, the sound won't go high enough on the headphones for me to hear. I am now back to watching my shows with the volume way up and it bothers my wife in the next room.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GBurress,
Thank you for your review. While we are pleased you like our WH-XB900N Wireless Noise Canceling Headphones, we are really sorry if its loudness when connected to a TV did not live up to your expectations. This is definitely not the experience we wanted you to have on our premium headphones.
We are not sure what brand/model of TV you have these headphones connected to. However, you may try following the troubleshooting steps below and see if it resolves the problem:
• Depending on the connected device, the volume may not sync with the headphones. If this is the case, you may not get the desired volume by adjusting the headphones volume. Try using a combination of the headphone volume and the volume of the connected device.
• Connect the Bluetooth device to the headset once again.
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were purchased half off. They're fine. At retail price they're not. At discount, they are.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi false, thank you for purchasing our product. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
We have our support team that always happy to assist if you need help with this product. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Bass, Comfort, Sound quality
Awesome headphones! Extremely comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these on sale for $199. I had purchased the $350 pair but I felt like the price was just way too steep especially when they lacked Bass. These have great bass and the sound is very clear. Of course the $350 pair sound better but I bought these mainly because of the price and the Bass boost. I have no regrets. They sound awesome and I highly recommend them. The only reason I gave it four stars is because of the case it comes with. I still feel $200 is a lot of money especially since these go for $250 I believe they deserve a better case. Comfort wise they are the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Speakers!
We are glad that you are satisfied with your purchase. We appreciate the recommendation and thank you for choosing Sony!
Erin
Falling apart before the first year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for less than a year amd theyre already falling apart and breaking whenever i put them on or take them off. Get a best warrenty on these or save an extra 100 for the next version or even pick up the 700 series, which lasted way longer than these. Not worth the price for this quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Evan,
We're sorry to hear that. This is a difficult question to answer because everyone treats their headphones differently and the longevity of the the headphones will depend on how the individual cares for them. To send your product to a Sony facility to be repaired, please use this link below
https://esupport.sony.com/US/p/service.pl
Regards,
David
Just okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charge doesn't last long and can be confusing to turn on and off with sequence buttons
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CAD22,
It is unfortunate to hear our WH-XB900N EXTRA BASS™ Wireless Noise Canceling Headphones did not meet your expectations. Please be assured we take this very seriously and continuously strive to improve our products. For the available operating time, the usage hours may be different depending on the settings and conditions of use. For information about the total available operating time with the battery fully charged, please visit https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050067.html.
If this does not help, please email us at [email protected] so we can better assist you. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We're looking forward to your message!
Sincerely,
Romeo
Sony Social Support
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable and did not fit well. Setup instructions very poor.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello PoorFit,
We are sorry to hear what happen. It depends on how you wear the headset, you may use the slider slide to adjust the length of the headband for a perfect fit. You may find this help guide helpful if you need more information about the headphones.
https://helpguide.sony.net/mdr/whxb900n/v1/en/index.html
Regards,
David
worthless set
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total piece of junk. Not even six month old, yet sound is now only on one side.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SoaringEagle,
We appreciate your feedback with the WH-XB900N. We regret to hear the sound issues that you are experiencing on one side of the headphones. We'd like to help troubleshoot the issue and make this a better experience. Please perform reset on the headphones by pressing both the power button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the button and the CUSTOM button simultaneously for 7 seconds or more. The indicator blue flashes 4 times, and the headset is initialized. This operation resets volume settings, etc., and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If the issue has not been resolved after these steps, please email us so we can further assist you at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Kris
- Pros mentioned:Battery life, Sound quality
Boomin System!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the headphones and allowed them to charge up before using. With an expectation of 4-5 hours to charge, the headphones surprising finished charging in about 2 hours. While waiting for the headphones to charge, I downloaded the app to be prepared for use. The app has a simple setup and there were no issues. I paired the headphones with my phone with no issues. This is my first set of noise-cancelling headphones, so my comparison is to the earbuds I normally use everyday at work and when I workout. My initial response is how clean the sound of music appears. Each song I listened to sounded better. I also liked how soft the cups are on my ears and my ears didn't get hot. This was one of the many reasons I normally use earbuds instead of headphones. What impressed me about these headphones is the ability to not only start/stop by tapping the right sound cup, but to change songs just by swiping on the right cup as well. Sony, PLEASE KEEP THIS FEATURE FOR ALL FUTURE HEADPHONES. I really haven't been in areas with plenty of background noise to interfere with the sound quality, but I'm going to go with my gut that these headphones can handle the noise. As of today, I still have not had to recharge the headphones. I have to recharge my earbuds every night. My only nitpick...every though I haven't had to recharge the headphones yet, I wish the charging cable was a little bit longer. From a electrical plug, the headphones would dangle off the counter or window sill, so I had to charge them from my laptop. Maybe it's time for me to ditch my earbuds.
I would recommend this to a friend