Customer Ratings & Reviews
- Model:
- WHXB900N/B
- SKU:
- 6347796
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the WH-XB900N Wireless Noise Cancelling Over-the-Ear Headphones for their exceptional sound quality, comfort, and impressive battery life. Many users rave about the crystal clear sound and powerful bass, while others appreciate the comfortable fit and easy-to-use controls. However, some users have experienced connectivity issues and found the overall volume to be lacking.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok doesn’t sync up with my iPhone but t works very well with m Samsung TVs . Sound quality was not lost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Refrigerator,
While we're glad you like the sound quality, we're sorry that you are having issues connecting the unit with your iPhone. If you're unable to connect the headphones to another device, please follow the troubleshooting steps below to fix the issue.
- Make sure that your iPhone supports Bluetooth Bluetooth A2DP (Advanced Audio Distribution Profile) profile for wireless headphones and speakers connection.
- When you pair a 2nd or subsequent device (the headset has pairing information for other devices), press and hold the Power button for about 7 seconds.
- If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
- The Bluetooth connection is terminated. Make the Bluetooth connection again.
- If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
For more details on how to pair and connect the unit with an iPhone, please refer to this helpful link: https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050026.html
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Not worth the price!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great to start with but have not held up well. They still work but the padding has come out of one side.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, we're sorry to hear that you have an issue with your SONY unit. You may email us at socialsupport@am.sony.com with the following details so we can better assist you: Name: Username: Model Number: Issue: Telephone Number: Sincerely, ~Earl
- Pros mentioned:Sound quality
Sound delay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Design good sound good.but when i cornect to my drum the sound delay alot
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bentong,
Thanks for sharing your feedback on using the WH-XB900N headphones. We're sorry to hear you're experiencing delay issues on the unit. Good to know you like the great sound and design of the headphones. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your headphones is great. The audio playback on this unit may be slightly delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology.
To resolve the issue, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb900n/downloads
Set the headset to “Priority on stable connection” mode. If the issue is unresolved, try resetting the headset: https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050001.html
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Not Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they felt weird on my head and the sound quality was alright but not great and the noise canceling sucked
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ranger,
Thanks for sharing your review and experience with the WHXB900N. Your feedback is greatly appreciated. For optimum fit and comfort, make sure to adjust the headband of the headphones.
For sound concerns, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050030.html
Regarding the noise canceling function, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Make sure that the noise canceling function is also turned on. Adjust the earpad position to fit your ears.
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WHXB900N.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
I absolutely do not regret getting these.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones as my first entry into the world of "good, noise cancelling headphones". Before this pair, my max spend on headphones would be around $25-50 (and that'd be stretching it) The ones I have had before would have decent sound, nothing amazing but still decent nonetheless and noise cancelling would be a complete joke. My office environment is fairly noisy and I commute on a light rail to and from work. In addition to that I was looking for something that produced better sound so I could better tune out the distractions and focus on my work. I didn't have the money for the top-of-the line headphones (such as the Sony WH-1000XM3) so my review won't be comparing these headphones to the top of line ones. I don't like how you have to reset the bluetooth sync every time you connect to a new device, but I compensate for that by only listening to them via bluetooth on my phone and I hard wire them into my computer by an audio cable. I do want to mention that the audio quality is far superior on my phone then on the computer as a result of the phone app, but my computer is a work supplied computer for work and not for listening to music so the audio is baseline at best. If we were to upgrade the audio card on the computer I'm confident it would be far better experience. I wish that there was some sort of water proofing, especially for the price I paid. I also wish that bluetooth paired better between devices as I would love to listen to other devices using these headphones. I've had some issues with phone calls while using these, the wind noise is much more pronounced and the mics tend to pick up everything around me. I once made the mistake of talking on a phone in the stairs and the quality was soooo poor that the support representative of the company I was talking to just hung up after telling me to call back cause he couldn't understand me hahaha (I have had many successful phone calls in the same stairs so I know it was the headphones). I do feel like I'm yelling when I'm using these phones I feel much more self conscious then I did with my previous headphones I used for phone calls The sound quality of these, especially when used on my phone with the sony headphone app on it, is AMAZING great Bass replication, the highs are not piercing as well. It is a truly enjoyable experience. Overall, I really enjoy these headphones. The sound quality is incredible, the noise cancellation is exactly what I was hoping for, and if I have something playing through the headphones (music, movie, audio of some sort) you hardly hear anything but your audio which is incredible! There have been times that I just listen to nothing and use them to help keep the office quieter. I absolutely do not regret getting these.
I would recommend this to a friend Save your mony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right side platic head adjust broke. Always was gentle handling these cause of cheap platic and swivile. Volume never worked connected to blue tooth transmiter/reciever. Could not wear for more then 30 mintes too tight and uncomfortable.
No, I would not recommend this to a friendHeadphone issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not get the volume to work up and down. Maybe I'm doing it wrong?
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Axxman1, Thank you for choosing and purchasing our WH-XB900N Headphones. We are sorry to hear that you are having issues trying to adjust the volume of the headphones. You can use the touch control of the headphones to adjust the volume level. Please check this link for touch control https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050039.html?search=touch%20control.
If you need further assistance, please feel free to contact us for help.
Please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Was Ok
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to go for the inexpensive one, i returned it shortly after for Bose N700
I would recommend this to a friend- Pros mentioned:Sound quality
My Husband's second pride and joy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought these for my husband. They are amazing he loves them he said the volume is loud and the music is clear. When we speak on the phone half the time i cant tell hes using them. Best investment ever. About to order myself sound. Very lightweight.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Amazing headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these head phones for about 9 months now and I love them so much. I mostly use them for gaming, but I use them while runinng fairly often, and occasionally elsewhere. They are very comfortable. I wear glasses most of the time and over the ear head phones usually hurt to wear on top of the glasses. These are, of course, much more comfortable without glasses, but I can wear these for most of the day with my glasses without much complaint. The battery life is incredible. I feel like I hardly ever have to charge them. I love the touch screen and the way you can lift your hand to the ear to hear external sounds. The only minor complaint I have is that I wish there was an AUX option (wired) so that I could use it with non bluetooth devices (namely the Nintendo Switch).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megatencan, We are glad you like the comfort, sound quality, and battery life of your WH-XB900N headphones. A 3.5 mm headphone cable is supplied to use with non Bluetooth devices. These headphones have EXTRA BASS for impressively deep, punchy sound. Their battery can last up to 30 hours, so you can keep on listening to your favorite music all day. Be sure to download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more. Plus you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
User friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these primarily for the ease of operating the headphones. These are the clear winner in terms of usability and is above average on everything else. The USB-C cable is also nice if you already own a Galaxy 10. I find ambient noise features useless, having a preference of just pausing and removing the headphones for talking. The quick pause is also useful and intuitive for short durations. Better noise cancellation would be nice, but I would probably be wearing ear buds if I needed more tricky noise cancellation than cancelling office or cafe noise. The sound quality is better than most with good balance and a wide range, especially on the low-end. It would have been nice if it had a little more range on the high end for classical, but it is definitely sufficient for things like rock and trip hop. Phone calls are clear enough, though the Jabra might be a better choice for crystal clear phone calls. The primary downside is that the muffs are a bit warm. They could have used a cooler material. I will need to find comfortable ear buds for the Spring and Summer. I like the simple style. They don't look too pimped, nor too cheap. They are a bit large and round, probably more suited for a round face than a narrow face. I do have concern over the use of BT4 instead of BT5 but everything seems to work well. I have a pair of generic earbuds with a slightly better BT range, but these are sufficient. Turn off noise cancellation if you are having problems with BT stuttering since these don't have a dedicated chip. I just couldn't justify $150 more for a dedicated noise cancellation chip.
I would recommend this to a friend Bad Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe I got a bad pair but this isn’t extra bass at all. I tried everything but the sound was super low no matter how much I tried the settings in the app. Luckily I got them on sale so I didn’t have to lose to much money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Quan, we're sorry to hear that you have an issue with the bass on your SONY unit. You can set the CLEAR BASS function using the Headphone Connect app. For low sound level, you can follow this link to isolate the issue:
https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050070.html?search=low%20sound
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
cheaply made and the sound is awful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. flimsy 2. sound badLY 3. touch controls are infuriating 4. bass is, well, it's not even bass, it's just something fake, soft and deafening you in a literal sense 5. their worth is about $17-20. Summary: buy old Bose QC to be happy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, thank you for the feedback on your experience with your WHXB900N. We value your opinion and we would like to apologize if you're having issues with the sound, controls, and comfort. This is definitely not the experience we want you to have with our premium headphones. If you haven't tried it yet, please download the Sony | Headphones Connect App to customize your listening experience with ASC (Adaptive Sound Control), an equalizer, and more.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Disappointed with performance :( :(
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with performance. Don’t buy these type of headphones for office meetings. It doesn’t work on wireless and it cuts often . I tried with two different headphones and does the same
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chinnu, we're sorry to hear that you have an issue with your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/whxb900n/v1/en/contents/TP0002050010.html?search=skips
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound quality! Not even close to my old broken xb950-n1 Sony headphones. No bass punch and at low volumes they just sound flat. Tried changing eq and presets but they just sound bad.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Millersk, we're sorry to hear that the sound quality did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem. Please refer to the Help Guide for the steps to follow:
https://helpguide.sony.net/mdr/whxb900n/v1/en/index.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Died in less than 2 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them at the Beginning of October 2021 the headphones are no longer charging on December, 4 2021. Return period was up to Oct 30 2021. Pretty upset about this purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Avd88,
We are sorry to learn you're having an issue with the unit no longer charging. This does not happen often and definitely not the buying experience that we want our customer to have. Allow us to help you and turn your experience around. If you haven't yet, please try the following troubleshooting steps from the link below to help resolve the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb900n/articles/00009257
I hope this helps, but if you still need assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Battery life, Sound quality
Wow
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound from these headphones is amazing ! The setup was very easy as far as getting them to connect to devices. Charge last a really long time. The headphone app that you are prompted to download seems kind of unnecessary. It’s a little tricky to get accustomed to the touch control of these headphones. Noise cancelling function great
I would recommend this to a friend Read reviews before impulse buying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have done my homework instead of making an impulse purchase. Other reviews indicated that headset cracks easily. Retired it before I even opened it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thom21,
Thank you for your feedback on your experience with your WH-XB900N Wireless Noise Canceling Extra Bass Headphones. It's unfortunate to hear about what happened. This is definitely not the news we'd like to hear from you. We would like to know more about the situation that you faced with the headphones. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Light weight I wear all day at work with no discomfort.
I would recommend this to a friend I’m not happ
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these about four months ago. I was going to go cheaper and order from Amazon, but I anted something that would last. These lasted four months and know they won’t charge.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Willie, Thank you for choosing and purchasing our WHXB900N Wireless Noise Cancelling Headphones. We are sorry to hear that you are having issues with the Headphones no longer charging. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please be sure to use the supplied USB Type-C cable.
Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
Check that the computer is turned on.
Wake the computer up if the computer is in standby (sleep) or hibernation mode.
When using Windows 8.1, update using Windows Update.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl