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Customer Ratings & Reviews

Your price for this item is $249.99

Customer reviews

Rating 4.6 out of 5 stars with 2889 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 2,889 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Bluetooth connectivity issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable around ears and adjustable. The sound quality is really good including the bass which I saw some complaints about but I think is great. My only complaint is It will only connect with one device and refuse to connect with any other device. For example, it will only pair with my iPhone. If I tried to pair it with my laptop or another phone it wouldn’t even show up on the Bluetooth radar unless you reset the headphones to pair with a different device. It was very frustrating so I just use it for my headphones now

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones for flight travel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I ever tried. Noice cancellation may not be the best in the industry but decent enough for everyday usage. I bought these headphones because I wanted a noise cancelling headphones to handle airplane cabin noise and pressure. My ears used to hurt during the landing due to altitude drop and I tried several techniques to reduce it but nothing worked. I don't like spending $350 on xm5 and I love bass so when I looked at xb910n on sale for $140, I wanted to give it a try. I had a flight for four hours the very next day I bought these and thank Sony, that was my best flight experience ever. You can still hear some cabin noise but these headphones handled pressure change like a pro. I don't like to have headphones for more than an hour but I didn't feel that discomfort with these. Although they deliver added bass experience, I recommend playing with different presets and customize for your liking.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Fit, Sound quality

    Rated 5 out of 5 stars

    Sony- WH-XN910N Wireless Head Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light in weight with good seal over ears. Great sound and ANC works well. Ability to adjust bass, highs and mids are also vey good. Download app to get maximum use of headphone's features. Comes with carrying case as well. Made a 4+ hour flight listening to music very enjoyable. Would recommend without hesitation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricJ,

      That's amazing! We are thrilled to know that you had a very enjoyable listening experience with the WH-XB910N. Get even closer to your favorite music with the exceptional bass performance and noise cancelation of the WH-XB910N wireless headphones with EXTRA BASS™ and Dual Noise Canceling technologies. For total convenience, WH-XB910N headphones with Multipoint connection can be paired with two Bluetooth® devices at the same time. With up to 30 hours of battery life, you’ll have enough power for multi-day road trips and long festival weekends. And if you need to top up in a hurry, 10-minute quick charging gives you up to 4.5 hours of extra play time with the optional AC adapter.

      Thank you very much for recommending our WH-XB910N and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Bass, Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the most comfortable over-the-ear headphones I've ever purchased. The noise cancelling is amazing and can be turned off so you can still hear ambient sounds around you. The bass is also great and its so light weight it can be worn for hours comfortably.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Thorough Inspection, Extremely Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to make sure I thoroughly tested these headphones before posting. I'm no audiophile, but I do know what it's like having to compensate for lackluster performance. With that being said, let's get into it. First, I want to say that I've been wanting a pair of Sony headphones for some time, but they've just been too expensive. If I was going to shell out the cash for pricey headphones, they'd better be worth it. When I saw that these were on sale for almost half off, I knew I needed to get them. My first impressions upon taking them out of the box were great. Unboxing felt like I was handling a premium product. The case these come in is very nice but has become the standard for most other cans out there. All accessories were packaged individually and everything was easy to find and locate. Physically speaking, Sony headphones have always had a nice feel and quality. These are no exception. They feel good in your hand and you don't feel like you're going to snap them if handled incorrectly (but seriously, you CAN snap any headphones if handled incorrectly, so don't do that.) Opening them to put them on is very easy and the adjustable earcups will make sure they fit everyone. I wear glasses so this is quite important. And they are EXTREMELY COMFORTABLE. I have worn them for an entire work day and never had a problem. Sound quality is quite good as well. There are three different modes to choose from regarding noise cancellation. The first, being the normal mode, acts like you would expect. The second, noise cancelling, is exactly that. While they don't block out 100% of the noise around you, as soon as you put on any type of media through these the outside noise disappears. The third slightly magnifies what the mics pick up while still delivering good sound. That way you're not shutting everything out. Battery life is awesome. Nothing left to say about that. Bluetooth pairing is a sinch. Much like Apple Earbuds, when you put them into pairing mode they pop right up on your phone and are ready to go.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Over-ear headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Sony's previous version of these headphones (WH-1000XM3) which I have loved from day one, so I'm kinda comparing these new headphones to those. Overall construction is very similar to the previous version although the new headphones seem a tab bit heavier and more solid. Connection to the Sony app is instantaneous which offers many options for customizing the sound to your preferences. Of course the main point of headphones is the sound and while the previous version's sound is fantastic these are even better delivering a richer, more robust sound with substantially more bass. Noise-cancelling is again excellent similar to the previous version. Sony has made a great product even better with the WH-XB910N headphones. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Solid Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones provide exactly what I am looking for. I’m usually not a fan of noise canceling headphones but this one gives me no issues. Bass is superb. Comfortable fit, recommended for long hour usage. Definitely a recommend product from Sony’s headphone lineup. Doesn’t disappoint.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wudgie,

      Perfect! We're thrilled that you like the noise canceling function, sound quality, and comfort of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 4 out of 5 stars

    Good Sounding Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw these on sale 40% off so I tried them and like them! Right out the box OMG too much booming base. Later found the app and adjusted bass and highs. Now very good sound quality! Very comfortable and well made. Very nice and slim case. However, disappointed that there are no volume controls on the headphones. Battery life is good. They are quality headphones and a good buy even at full price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cesesq732,

      Thanks for sharing your review and experience with the WHXB910N. We're glad that like the comfort, design, battery life, and carrying case of the headphones. It's also great that you were able to tailor-fit the sound quality to your needs.

      To increase the volume using the touch sensor of the headphones, swipe up repeatedly until the volume reaches the desired level. Swipe down repeatedly to decrease the volume. To change the volume continuously, swipe up or down and hold. Release at the desired volume level.

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Touch controls

    Rated 5 out of 5 stars

    Best headphone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is one of the best except the right side. The touch is not very well designed and touch anywhere could do anything. It doesn’t have nice interaction. But one of the best sound. Its has amazing battery and very comfortable design.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Great sound and battery life.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great, so far. I listen to music all day at work. The sound quality is fantastic. I like bass and these headphones provide a deep, full sounding bass. The battery life is awesome. 40 hours of use and I still have over 50% battery. They're also comfortable and light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenB, Awesome! We are glad to hear that you are happy with your new headphones! The WH-XB910N noise cancelling headphones enhance all your low-end frequencies for exceptional bass. A dedicated bass duct on the headphone housing and increased air-tightness between the driver units and eardrums help to create precise, punchy rhythms that lift every track. Yet these wireless headphones also maintain vocal clarity for a wonderfully rich, well-rounded listening experience. -Carl Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Headphones if your on a budget

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. I was going to buy the Apple AirPods Max but these caught my eyes for the price and I decided to give them a try. The first thing that caught my eye was the app which comes included with the headphones. In this app you can personalize your headphones to your specific ears and even change the amplifiers on the headphones. In the headphones and in the app you can personalize the two included modes for listening: Noise Cancellation and Ambient Noise where are super easy to switch from the press of one button. Another pleasant surprise was that they come with a case where you can store the headphones, charger and even a AUX plug if you want to use them but can’t connect via bluetooth. One of the best things about the headphones is the battery life. On average i use my headphones 3 hours per day and if i let them charge over night once every 5 days they will last for all the time that i use them. In conclusion, they are a incredible buy and have a amazing price for what you are getting in return. 10/10; Fully Recommended

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Boomin' sound at a great price.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! The bass is amazing and the sound is clear. Pretty comfortable and the noise cancelling works well. The battery lasts very long and charges up very quickly. I like that it came with a carrying case too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lvlup,

      You made the right choice! We're thrilled that you like the sound quality, comfort, noise canceling function, battery life, and supplied carrying case of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality
    Cons mentioned:
    Touch controls

    Rated 4 out of 5 stars

    Great sound, bad touch controls

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about these is great, sound quality, bass, battery life. However, the one thing that plagues me is the touch controls. It is difficult to find the play/pause button. When you turn the controls off from the app, it still makes the button sound if you touch it accidentally. If you touch the controls a certain way, it makes a buzzing noise and the headphones turn off.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Comfy and Perfect for airplane!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my flights and omg I love how noise cancelling they are. It also comes in a little case which is compact and you can fold up the headphones to make them fit in your bag for gym or for the plane. I highly recommend these for flights or even listening to music, but they are very bass boosted, which is why you should use their app and then change the settings to how you like! I was able to get it sounding very similar to the popular XM4s, so if you can get these headphones on a good deal ($150 or less) I highly recommend these and save yourself some money! It is also very easy to charge these bad boys up and they last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Much better than expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound of these headphones are right on point. I love listening to different music genres through these headphones. And I appreciate the ANC through these headphones though I would have loved for them to be a lot better. The build quality and the materials are excellent on these headphones. They allow them to be lightweight yet still comfortable to listen to and to where throughout your day. The Bluetooth connectivity is amazing. And I will definitely suggest these earphones to other people. Great job Sony!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing buy for 50% off

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldnt recommend these at full price only because if you pay attention to quality, instruments and vocals sound a little flattened by the bass. However... For $125, if you love bass, 30 hr battery life (i wear these at work for 8 hours and they last me several days), and noise cancelling(works great in front of a loud machine), you should get these. The only thing i haven't been able to figure out is using "hey google" through the headphones. My only issues are sometimes they hurt the ears after a while and having this much bass directly in your ears will make your car speakers sound bassless. Use the recommended app for EQ settings. Great buy. :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi meleecyrus, We are glad that you like your new Sony wireless noise canceling headphones. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 4 out of 5 stars

    Overall a great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a bass head these head phones are amazing! They are extremely comfortable to wear for long periods of time and the battery life is amazing. The microphone while connected to my phone works great although due to the fact that SONY uses the LDAC codec I find issues while doing Zoom, Teams, and Google Meet calls, either connectivity of microphone goes in and out or I may be hard to hear due to the connection method not being native to Windows. The swipe controls are a bit iffy if they work correctly although a double tap easily answers or hangs up a call. Other than the microphone issues with Windows I highly recommend these headphone if you enjoy allot of bass when you listen to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LarryW,

      Thanks for sharing your review and experience with the WHXB910N. We're glad that you like the sound quality, comfort, and battery life of the headphones. Your feedback about the mic function and touch controls is greatly appreciated.

      For optimum performance, make sure that the software version of the headphones it up-to-date (via the Sony Headphones Connect).

      For issues when using the headphones on a computer, please refer to the troubleshooting steps on this link:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb910n/articles/00253325

      You may also find this link helpful:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb910n/articles/00250089

      When using the touch sensor, tap the touch sensor control panel twice quickly (with an interval of about 0.3 seconds). The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Additional troubleshooting steps are also available on this link:

      https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000448166.html

      Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony WH-XB910N: Immersive Sound and Comfort in Wir

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-XB910N Wireless Noise Cancelling Over-Ear Headphones in Gray offer a compelling blend of rich sound and comfort. With Sony's Extra Bass technology, it delivers powerful low-end response without sacrificing clarity in mids and highs. Active noise cancellation effectively blocks out ambient noise, enhancing the immersive experience. Its 30-hour battery life, touch controls, and compatibility with voice assistants ensure convenience. The sleek design, plush padding, and swivel ear cups provide comfort for extended wear. Overall, these headphones excel in delivering impressive sound quality, reliable noise cancellation, and comfort, making them an excellent choice for music enthusiasts on the move.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi manishRouthu,

      Thank you for taking the time to write such an in-depth review of your experience with your WH-XB910N. We are extremely pleased it suits your needs and expectations. Thank you very much for this awesome review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Good headphones. Nice sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great quality but I dislike the fact it does not have buttons to press play, skip song, etc. I definitely will make sure my next headset has them. But my last Sony headphones lasted 6+ years and only broke because a 2 year old got their hands on it and went godzilla on it so.. looks like I'm stuck with this one for a while. Also, while wearing them, careful not to slap the headphones area near the ears or scratch it against something as it amplifies the noise a LOT. it's loud and can hurt. Have to be careful wearing these in tight areas. My old sony headphones didn't do this This may be the Nintendo switch's fault but this headphones won't connect to the switch despite a new switch update allowing players to connect wireless headphones. It recognized it for a few seconds then stopped and then never agaon. Overall a few minor complaints but the quality is great, battery life is great, and is comfortable. Everything else does remove one star though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorY, We are sorry to hear about your experience with your headphones. This is definitely not the customer experience we want you to have. Please make sure to update the firmware of your headphones to improve their performance and resolve any possble software-related issues: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb910n/software/00268736. Check your gaming console and make sure it is updated as well to isolate the issue with Bluetooth connection. You can also connect your Sony headphones with other Bluetooth devices that support the Bluetooth A2DP and connect other Bluetooth headphones with your gaming console to further isolate the issue. We take all user input seriously and will make sure your comments reach the appropriate person. Despite your concerns, it's good to hear that you still like the quality and battery life of your Sony headphones. With your WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    full of unique features

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its true what other reviewers say about bass oriented sound, but its up to you to configure the EQ in the sony headphone app and adjust bass and trebbles. In my opinion the sony has hi res capabilities and is suited for all kinds of music and i tested it with LDAC bluetooth codec, which is definately the best choice. The reason because im really happy with this sony is its versatile handling of cable versus bluetooth usage. In contrast to other brands i tested, you can use NoiseCancel even with cable plugged in ( !! ) , with frankly auto powered off bluetooth, that then protects you from BT-rays. This is unique and the ANC works quite well, for example with" boom boom-party" neighbours completely wiped out of the scene but with all EQ features on. If powered off sony, the cable signal goes directly unchanged to the headphone. Last but not least: If you have a loud fan Laptop , this noise is completely zero, thanks to the soft ear buds. What you have to learn is to handle the touchpad at the right side. If you want to skip a track simply swipe from back to front, or up down for loudness. Fot pause tipp in the middle

    I would recommend this to a friend