Customer Ratings & Reviews
- Model:
- WHXB910N/H
- SKU:
- 6479557
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the noise cancellation, comfort, battery life, bass, price, connectivity, and ease of use of the WHXB910N Wireless Noise Cancelling Over-The-Ear Headphones. They appreciate the powerful bass, long battery life, and comfortable fit. Customers also find the headphones easy to use and connect to their devices. However, some customers have concerns about the volume, touch controls, build quality, and fit of the headphones.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my fiancé and he loves it. Worth buying.
I would recommend this to a friend - Pros mentioned:Sound quality
Good value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good quality for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenO,
That's great! We're glad to hear that you like the quality and price point of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Quality sound and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time owner of noise cancelling headphones. Very satisfied with the tonal quality and base. Comfortable to wear for some time. These are the best headphones I've worn since I worked in radio as a disc jockey for 25 years.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone great sound I used them when watching Netflix.
I would recommend this to a friend - Pros mentioned:Sound quality
Head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality noise canceling is good light weight
I would recommend this to a friend - Pros mentioned:Sound quality
Top brand
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality brand with good quality sound and features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EidE,
You made the right choice! We're thrilled that you are enjoying the sound quality and amazing features of the headphones. With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Fine for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of features on this - not too many I care for. I was looking for a good set of high quality headphones for running, travel, and casual listening. These do the job but are kind of expensive…. If you want the extra bells and whistles then maybe they’re worth it? I’ll keep since I got them on a great sale.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Name, We are happy that you now have a high-quality headphones for running, travel, and casual listening. With your WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Good sound for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud and crisp headphones, 8/10 overall but for the price its worth a listen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Werm, We are happy that you like the overall quality of your new Sony wireless noise canceling headphones. With your XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
All are over priced.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave my xb900's away and bought these to replace. Better than the 900's but not by much. All are way to expensive for what you get, if priced at $125, I would give them a 5 star. Still have dropouts but not as much as the 900's
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 9R92,
Thanks for reaching out! While we're glad that you like most of the features, it's unfortunate to know you are experiencing intermittent audio or sound cuts out while playing music on your headphones. Multiple Wi-Fi devices, microwave ovens, cordless phones, or devices that transmit 2.4 GHz band frequency radio waves can cause the sound to cut out. To improve transmission, set the headphones to prioritize on stable connection and see if it resolves the problem.
1. Launch the Sony Headphones Connect app.
2. Set the Sound quality mode to Priority on stable connection.
If the problem continues on the WH-XB910N headphones, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit the link below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-xb910n/downloads
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
- Pros mentioned:Battery life, Sound quality
Great headphones, better than the latest Beats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling works great. As good or better than the beats model we traded them in for. My daughter loves the swivel function because she can sit comfortably with one headphone on and one off. Battery lasts for days!
I would recommend this to a friend - Pros mentioned:Sound quality
Earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great sound. My son loves his new headphones
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Best bang for buck noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely solid noise cancelling headphones. They block out most of the outside noise and even have a mode to block out and wind or humming near by. They also have a super punchy bass which makes music fun to listen to but can sometimes be overbearing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Latinoreview, We are glad that you like the noise canceling feature of your new Sony WH-XB910N headphones. With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support multipoint connection and have a battery life that can last up to 30 hours. You can always personalize your listening experience using the “Sony | Headphones Connect” app: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442829.html. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say that it works well. No complaints here.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi customer123,
You made the right choice! With the XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks to the Precise Voice Pickup Technology of the headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Volume
Not very loud, bass disappointing, subdued audio
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not a good purchase. Like other one star and 2 stars reviews indicated the volume is too low even at the highest level. Not loud enough at all when cranked up all the way on iPhone. Heck, my Mpow $18 headphones are much louder than this. I do not see how others rate this so high at 4 and 5 stars. I was truly disappointed in Sony. I missed Best Buy’s return window by 2 days. But I still returned this and got store credit for future purchase on something else. Glad I returned them and was not forced to keep something I barely enjoyed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ManishP, We regret to hear that the headphones did not meet your expectations. This is definitely not the experience we'd like you to have. If the sound is not loud enough despite turning up the volume of the headset and connected device, you may try to reset and initialize the unit. Ref: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442869.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Good to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nc is good not tht great. Sounds good. Can hear outsite if volume is high.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello nith, We are happy that you like your new Sony headphones. With your WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. If the effect of noise canceling is not sufficient, you may consider the suggestions from this link to isolate and hopefully resolve this issue: https://helpguide.sony.net/mdr/whxb910n/v1/en/contents/TP1000442791.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sounds great!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing but the only bad part i would say is that they are too round.
I would recommend this to a friend - Pros mentioned:Sound quality
Best headphone,period
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the best purchase i have made and the sound quality is truely awsome!its very lite weight and easy to wear and it blocks noise from outside to get to enjoy your music,totally!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello kutty, We are thrilled to know that you are enjoying your new Sony wireless noise canceling headphones. With your new WH-XB910N, you will get closer to your favorite music with the exceptional bass performance and noise cancellation with EXTRA BASS and Dual Noise Canceling technologies. You will also experience ultra-clear call quality, thanks for Precise Voice Pickup Technology of your headphones, which combines two built-in microphones with advanced audio signal processing. They also support Multipoint connection and have a battery life that can last up to 30 hours. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life
gets me through work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfortable, easy to use, and wonderful battery life.
I would recommend this to a friend - Pros mentioned:Sound quality
Solid headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid noise cancelling headphones when on sale.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over all performance. Noise canceling tech works well
I would recommend this to a friend