Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10562602
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Sony-WH1000XM4
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the time when I purchased these I was beginning to get tired of earbuds and wanted to try something different. When I bought these it was like a whole new world of music was unearthed to me. Definitely a worthy purchase as it completely changes the way music sounds. The audio quality and noise suppression plus the comfortable fit makes these a top choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, Ive had them for quite some time now and they still feel fresh out the box. The bass is amazing, it almost shakes your head, and the quality of the sound is just unimaginable. Something you need to tryout for yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IkerD,
It is wonderful to hear that your WH-1000XM4 headphones still feel brand new after all this time! We are thrilled that the powerful bass and immersive sound quality continue to provide you with such an amazing listening experience. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Best NC headset I have ever used
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without a doubt, these are the best noise canceling headset I have ever owned. They fit very comfortably over my reading glasses and I can wear them all day. The battery life is long enough for a twelve hour work day. Very consistent Bluetooth. No problem connecting every single time and very easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustMe,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
The ɓest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the nose cancelation and the battery life on them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDiaz!
Thank you so much for sharing your feedback with us. We are immensely pleased to hear you appreciate the noise cancellation and battery life of the WH-1000XM4.
These headphones are designed with advanced features like industry-leading noise cancellation technology and up to 30 hours of battery life to keep you immersed in your music for longer.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Sony Wireless Headphones - Noise Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality with superior noise cancellation abilities. Neat feature to "mute" the noise cancelling with just the touch of the outer headphone, makes communication with other individuals in the room very easy. Battery duration is excellent and super comfortable to wear for extended periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CasualGamer,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Best headphones you can buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a longtime Bose fan, and own a pair of QC35 and NC700s. I believe that the Sony XM4 are superior in sound quality and noise canceling. They are lightweight and comfortable to wear for long periods, and I find that they provide a fuller sound for all content.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeW, We are glad that your new Sony wireless noise canceling headphones are the best headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality, Weight
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and sound. Sony did not disappoint with this !! Very light weight and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luped, Thanks for sharing your experience. We're happy to hear that you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Excellent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, battery life and connectivity. Good item
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, BerthaG! We're glad you are impressed with the sound quality. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Bass, Sound quality
Worth it but there are even options around!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound so good. Honestly the momentum 4’s have just a little bit more bass but these ones sound clearer on every aspect. For sale around black friday I got them for around $229 I believe which is a STEAL. I would invest in these honestly unless you have the money to get the XM5’s. Another cool thing about these is that they fold unlike the XM5’s. If you want a good pair of headphones I would go with these. You won’t be disappointed with the sound and bass. Also for more bass make sure you customize the equalizer on the app.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JRos, Thanks for your feedback and we are glad that you like your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality, Weight
Pretty awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing, the quality is pretty awesome. They’re super comfy and plush, and NOT too heavy. The noise cancelling function is outrageous! And the speak to mute function comes in handy… the app helps you adjust volume and eq…. And you can change the LEVEL of noise cancelling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tiff,
Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, WeightCons mentioned:Touch controls
Gets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good quality headphones. The one issue I have found is that the touch controls on the right headphone are not very responsive, and sometimes take 2 to 3 times to pause the music. The sound quality is good and they are light on my head. I also like that the storage case is compact as can be, and carries the essentials.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lumberjack,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, fit, and supplied case of the headphones. Your feedback about the touch controls is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Price
Best headset for my needs.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried 5 different headsets and these are by far the best ones. Previous version broke after a few months, but this set has held for well over a year with no drop in sound quality both Bluetooth and wired. I use them on my PC with a separate bluetooth adapter for my computer and there is no quality issue. I use my headset for gaming, listening to music, and watching videos. A few issues to list: -Speak to chat often enables itself and I have to disable it by holding 2 fingers on the right side. This happens at random when I talk to people around me with the headset on. -If others in your household also have wireless headsets, the connection might struggle. (Roomates have wireless Steelseries). -No PC interface, it all has to be done through your phone app, which I rarely open. -A little pricey. It's a really good headset, but I would like more people to have access to this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeValere,
Thanks for sharing your review and experience with the Sony WH1000XM4. We regret to hear about what happened to your previous headphones. We're glad that you like the sound quality of the WH1000XM4 headphones.
The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident.
To help improve connectivity issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Unfortunately, the Sony Headphones Connect app is only supported on iOS and Android mobile devices.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great headphones, great battery life.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to block out ambient noise so I could listen to my music, audiobooks, tv, and movies while I had downtime in my shop. It does a great job keeping out droning noises, but if there's a loud bang anything like that it would pick it up and pause anything I'm listening to at the moment. I've used this for long flights and it's been a godsend for when there are crying children on flights. I've worn it for about 8-10 hours at a time during flights or when I'm honed in on gaming/work and it does get quite hot around the ears so you will sweat. Not sure how to get around that, but the noise canceling, audio quality, and battery life were well worth the purchase. This pair is probably my most expensive purchase as far as OTE headphones go but was worth it. There's an app that you need to download with it but I don't really touch it. Sort of a set and forget and only go back to it if I need to toggle certain settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TDubs,
We're glad that these headphones are perfect for your lifestyle. Your feedback about the fit is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality Headphone that are versatile and comfortable. I use these headphones for when I play my PS5 because it comes with a aux cord. Not a lot of high quality headphones still have aux ports on their products, and I love that Sony still does. The sony app also does a good job of helping you EQ your sound, which beats JBL's app in terms of quality and function. I would suggest spending the money to get these headphones because they will last a long time. Sony makes great listening products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerE, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4 paired with your gaming console! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome and worth every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Sony earbuds Sol Republic earbuds Beats earbuds and these Sony over the ear earphones are by far the best I've ever bought. Superior construction outstanding music clarity very comfortable an extremely long battery life one of the best earphones I've ever bought I give it five stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigMike, Awesome! We're glad that you like the sound quality, comfort, and battery life of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Absolutely the best over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any review that reads that these are the best headphones for the money is spot on. This from a long time Bose disciple. Great comfortable (even when on the wrong way for a couple of hours without realize it), absolutely great sound, and very good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cicero, Thank you for the awesome review! We're very happy to hear you're enjoying the comfortable fit, great sound quality, and long-lasting battery life of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Small issues, but still great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My one gripe with these is that they sometimes cut out while I’m listening to music. The other thing is that when I’m connected to two devices (IOS), and I take a call, it messes with the whole system until I can figure it out. This could be my own user error so take this with a grain of salt. That being said, these are probably the comfiest headphones I’ve had the pleasure of owning. They might be plastic, but that doesn’t take away from the overall quality at all. I can wear these for hours on end without it hurting my ears or head (and it never has hurt…ever). The sound is great for a casual listener without trained ears, and I love the way they look. Overall, those small issues might take away from these slightly, but I would absolutely buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OliviaV, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality, Weight
Head Phone Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable and light weight. They dont get too loud but with the sound quality they provide you do not need them too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaM, Perfect! Good to know you like the super comfortable fit, lightweight design, and amazing sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and noise cancellation is fantastic. The battery last too long. I have other headphones but this one is best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff!
It brings us great satisfaction to hear such positive feedback about your WH-1000XM4 headphones. We're happy to know you find the sound and noise cancellation fantastic and that the battery life is a big plus for you.
This model is designed with our powerful HD Noise Cancelling Processor to deliver a truly quiet and immersive sound experience.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounding headphones and comfy. I Use them for music, watching movies and playing games. Surprised at the versatility of these headphones. Battery life is great as well. Lastly the connect app is also a awesome feature to to be able to customize the EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charleswiggens67,
Amazing! We're thrilled that you are enjoying the sound quality, comfort, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph