Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Very comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing by far one of the best Sony headphones they ever made no competition Sony is best at making headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SiL3nC3r666, Thank you for the 5-star rating! We are thrilled to hear that you find them to be one of the best Sony headphones ever made. Thanks for choosing Sony! -Sam
Great headphones from what I know so far.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had headphones for two days now but great so far! It was mainly charged as it only took 30 minutes to fully charge out of the box. Setup and pairing was easy. I’ve paired them with my iPhone, Windows PC, and iPad Pro with no problems. These are my first set of noise cancelling headphones so not sure what others are like but I’m really impressed with them! Music sounds clear (you may have to play around with equalizer). Working from home, I’ll have less distractions with these! I plan to pair these with the V-Moda Boom Pro mic And use them for taking calls. BTW, these work great with games on PC. So far, so good. Worth every penny in my opinion! My only complaint so far is the headphones tend to “creak” when in use (especially when I yawn or move my jaw). Not sure if that makes but it’s only a minor annoyance. Other than that, excellent!!!
I would recommend this to a friendSony M4 - I love them.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Let me tell you why I love my Sony M4. I had an M4 for 2.5 years, they were my first ever wireless, Bluetooth, and noise canceling headphones. I broke them accidentally after getting them soaked while I was kayaking, my fault, not the headphones’. Knowing that the M5’s just came out, I did my research and the M4’s are still just as good. So I have spent lots of money on the same pair twice and have no regrets. Another reason I love my headphones. In my attached pic is me in the far background while my wife is holding my phone. That’s about 70ft at least and the connection is still solid. I have had my headphones on my front porch and be mowing in the backyard with the house in between and still have connection. Also, I got these headphones from Best Buy and it got delivered early! Love the headphones and had a great buying experience as well. And I have a big head and they fit perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello thekingfatty,
Thank you for your time writing this wonderful review. We truly appreciate it. Hearing or reading your satisfaction with our XM4 is like music to our ears. From the Bluetooth range, noise canceling feature, performance and overall quality. We are very happy to have you as our customer. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best headphones I’ve ever bought. I love the accessibility and sound. I love the controls I’m able to use on the headphones, the easy charging and fast charging. I probably will never buy a different type of headphones again. These are now my favorite headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaW, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best headphones in the market!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Excellent noise cancellation, can switch between 2 devices at the same time, easy pair, EQ makes them customizable to your misc taste. Best sound and bass. Cons: No Siri support! Battery doesn’t last as long as the x3s. I love these to much I might get a second pair for guitar practicing and working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thecooldude45, That's great! Thank you for the feedback on your experience with your WH-1000XM4. We're glad you like the excellent noise canceling feature, multipoint function, easy Bluetooth pairing, customizable EQ via the Headphones Connect App, great sound and bass quality.
The WH-1000XM4 actually supports Siri voice assistant function. For more information, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752739.html
And, thank you for getting another pair. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life
The best headphones ever!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much! They have a bunch of different sound settings that you can tweak to fit what you’re listening to. There’s a bunch of features I didn’t know about for a while until I read the instructions so I recommend doing that! The battery lasts forever even when I forget to turn them off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbiM, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Nice headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked this between xm4 and xm5 since it’s foldable and gives you the airplane headphone plugs. I travel from time to time so this is more convenient. Noise cancellation is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Redspider226, That's great! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid pair of over the ear headphones. I am extremely impressed by how good they are at noise cancelling. Another great feature is the ability to connect 2 different Bluetooth devices at the same time. This comes in handy when I work as I can connect to my MacBook and my iPhone at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lexi,
Great! We're thrilled that you are enjoying the noise canceling and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Bluetooth headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphone Clear sound Perfect fit Extra noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamJ, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Multi-Connect is everything!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working from home and handling numerous Zoom calls and phone calls was tiresome with AirPod Pros, and having to disconnect and reconnect Bluetooth all the time. The magic of these Sony WH-1000XM4 (terrible name) is that it connects to both my Mac and iPhone simultaneously and is able to switch back and forth with ease without all the disconnecting. The noise cancelling is also excellent. Highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ward1design, Great! We're very happy to hear you appreciate the multipoint connection and noise canceling feature of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great product, very happy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter asked for these after her friend raved about them. She has had them for over 2 weeks now and everyone in the family can't get over the sound quality, noise cancelling & comfort. Zero issues and looking to buy a 2nd pair for my son's birthday in January. Worth the investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GDragonTOP, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Wow Just Wow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sounding headphones still breaking them in but from what I’ve expierienced i believe i made the correct choice
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Beautiful phones for $380
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 1000XM4 headphones are a triumph in terms of noise isolation and offer great comfort and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dlandrew, we're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Simultaneous connection not simultaneous playback!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My goal is a pair of Bluetooth headphones that I can pair with my laptop and my phone and listen to audio from both at the same time mixed together. E.g. working on my laptop with some music on low and quickly watching a video on my phone or even taking a call. I really don't need the headphones to try to be smart and auto-pause audio when switching, I can do that myself, but if it works well then I'll take it. I was primarily interested in the WH-1000XM4 headphones for their Bluetooth Multipoint support and supposed "simultaneous connections". Turns out simultaneous means the Bluetooth connection is established ("connected") but not necessarily carrying any audio over the connection. You must still swap the audio from one device to the other but at least the headphones tries to make sure that happens well. e.g.; 1. Ensure both devices are paired in the Sony app under "Connect to 2 devices simultaneously" (see attached image) 2. Start playing youtube.com audio on device1, put tab in background. 2. Start playing audio on device2. Expected: head both audio streams mixed together into one stream presented through headphones. Actual: A) (best case scenario) device1 audio is paused automatically and device2 audio starts playing. B) device1 audio remains playing and you do not hear device2 audio. At this point I don't think I really want headphones that support BT multipoint. I want headphones that establish two separate Bluetooth connections and then mix them together. Rumor has it the B&O Beoplay HX do this but good lord $499? Having said that, the feel on these headphones is amazing. I enjoy it more than my Sennheiser Momentum 3's (which also only support simultaneous connections and not simultaneous playback). Not sure I really like the swipe gestures on the right ear cup to control volume up/down, playback forward/back, and pause. I don't like that there's no physical button to toggle between ANC on/off/hear-through, you have to use the app or their software-based "adaptive sound control" feature. Audio quality is just fine but I'm currently comparing these to Sennheiser Momentum 3's which I would rate higher.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arrrr, Thank you for the detailed review of your WH1000XM4. We appreciate the feedback with regards to the multipoint connection feature. We suggest looking into this article to learn more about the said feature: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
And, we're very happy to know you're enjoying the comfortable fit, audio quality, and industry-leading noise cancelation. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Absolutely loveeee
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for myself for my birthday and they’re so amazing. <3 I use them to listen to music but I’m also a big reader so anytime I need to drown out some noise, I put these on and read in peace and quiet. I love them so so much!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lili, You've made a great choice! We're very pleased to hear you love the top notch noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Phone Home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These phones are comfortable to wear and sound excellent. I use them primarily for listening to music on streaming services and have been very pleased with the quality of sound and the ease of use. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesM,
Very nice! We're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to get this on sale for Black Friday and they are the best headphones I’ve ever purchased. The noise cancellation is great. Sound quality is good over Bluetooth but better if you use the headphone jack. Call microphone quality is definitely its weak point. The material is really soft and it feels nice and premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, Thank you for purchasing the Sony WH-1000XM4! We're very happy to hear you like the great noise cancelling feature, excellent sound quality, and comfortable fit of your new Sony headphones. We also appreciate your feedback about the mic quality. To ensure optimal call quality, please follow these recommended steps and guidelines.
-Turn up the volume of the connected device and the volume of the headset if they are too low.
-Update the firmware to its latest version.
-Turn up the volume of the headset and the connected device.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great on the airplane!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is rather expensive but well worth it! Used it on my flight to Hawaii. Sound was balanced. Noise cancelling was excellent! It effectively cancelled out the drone from the jet engines. You can also plug it into the planes entertainment system with the included cable and the noise canceling works on that too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leeyo,
You made the right choice! We're thrilled that you like the sound quality, noise canceling function, and supplied headphone cable of the WH1000XM4. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
BEST ANC HEADPHONES!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Noise cancelling works greater than expected. The touch controls are very easy to use. The only downside is the very small type-c cable that came with it, but i have another type-c cable I could use for it. I could also use these headphones as a wired audio connection if im unable to use Bluetooth. The in-flight adapter also comes handy in trips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akshay, Great! We are so glad to hear that you are happy with the noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
A great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my daughter and she loves them. She loves the music quality and her hat they are wireless
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shonvonda, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl