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Customer reviews

Rating 4.7 out of 5 stars with 12573 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 12,573 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent Noise Cancellation and 360 Reality Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its definitely worth buy, i already have Bose 700 , and it does pretty good job on NC but music signature is pretty normal and lacking Bass. Pros of Sony - Excellent NC - Switching Ambient Control based on Status - 360 Reality Audio is excellent. - Music is really balanced. - Has EQ to adjust music based on signature - Very good battery life compared to Bose - Cushion Ear cup are pretty comfortable and soft - Bluetooth connection seamless between iphone or Sony Music Connect App - Also it comes with stat where you can see your headphone usage - Touch sensor are good but could be better - You can adjust ambient noise just covering Right Ear cup while speaking, it will then allow noises in , reduces music sound Cons - Noise Cancelations is pretty Good but Outside I think Bose is better with little more points. But I would say 100 NC is not also advisable during transit. - Touch sensor is responsive but could be more efficient Overall I would give 8.5/10 based on Build , Music Quality features, NC Bose 700 - 7/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi debrath89, Awesome! Thank you so much for your detailed review! We are so glad to hear htat you are happy with the sound quality, noise cancelling and features of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Switched from PuroPro

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. Comfortable fit even with glasses. Great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for this excellent review, KayL!

      We are thrilled to hear that you are enjoying the great sound quality of your WH-1000XM4 headphones! We also specifically engineered the earpads to ensure a comfortable fit, even when wearing glasses, so it's rewarding to know that effort is making a difference for you.

      Add in the great battery life, and it sounds like you have the perfect companion for all-day listening!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is very good, I enjoy using them at the gym or when running. It’s super easy to get them connected to your phone and works flawlessly

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking for a pair of bluetooth headphones for work and running, and after seeing these on sale I got them. Battery lasts a long time. The noise cancelling feature is maybe my favorite part about them. I can still hear if someone needs to grab my attention, but it blocks out all of the other noises I dont want to hear. Music and audiobooks sound great. I recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user584380,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH-1000XM4 headphones have become a perfect companion for both work and running. We're glad the long-lasting battery and thoughtful noise-canceling feature are enhancing your experience by keeping you aware when needed while blocking out distractions. Your recommendation means a lot to us—thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and very comfortable. Holds battery charge for a long time to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JacobS!

      We are absolutely delighted to hear how much you are enjoying your WH-1000XM4. It’s rewarding to know that you find the sound quality great and that they are very comfortable for extended listening sessions.

      We also appreciate you highlighting the battery performance! We designed them to hold a charge for a long time, so you can enjoy your music or focus in peace without worrying about constantly recharging.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Compare favorably to Airpods Max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down best wireless ANC around IMO. Lots of great features, sound & noice cancelling. Compares favorably, IMO to Airpods Max even if evenly priced, which of course they’re not (these are 50% less). These are very comfortable, much lighter on your head than Airpods Max which gave me a headache. Sound quality very similar. Noise cancelling very similar. Not as good ambient sound. Can connect to two devices simultaneously (i.e. TV & iPhone at same time) 30+ hours listening time vs 20 from Airpods Max. Includes aux cable & hard travel case. Airpods Max do not include aux cable & it’s case is flimsy & annoyingly required to keep headphones at low power state. Sony’s charge via USB C. Airpods Max do not, insisting on Lightning cable. I prefer Sony’s over Airpods Max & think they’re the best bluetooth noise cancelling headphones on the market today.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OJSilk,

      You made the right choice with the Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Just get them

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really it’s like 4.5/5 because I wish the headphones could switch more easily between devices. But the noise cancelling customisation is top tier. They are very comfy and the fact there is an option to connect these to a 3.5mm jack makes these absolutely the best. I have only charged these like 2 times in the last year. They have great battery life and the standby time is also amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chelly, we're glad you are enjoying the noise canceling feature and comfort of our product. We appreciate your feedback regarding the multipoint function of your Sony unit. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones deliver incredible sound quality and industry leading noise cancellation. They're super comfortable, smart and perfect for music, calls, and travel. Premium performance that truly stands out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob!
      It is truly wonderful to know that your WH-1000XM4s are standing out as a premium part of your daily routine. We're glad they’re providing that perfect mix of quiet and comfort for your music and travels.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Pretty good for the price point and definitely wor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customization and sound quality is really amazing especially with a little bit of tweaking through the app and it allows for excellent music and the noise cancelation is pretty good but that is expected for the price point, its able to block out most noise whether it be with the adjustable feature it has within the app and on the physical buttons and the soft padding on the cups and head band allow for wearing the headphones for a pretty long time. That being said sometimes it randomly disconnects and takes about 2 to 9 seconds to reconnect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Honestly,

      Thanks for the 5-star review! We're so glad to hear that you're enjoying the amazing sound quality and effective noise cancellation of your WH1000XM4 headphones. The comfort features, like the soft padding, are a key design element that allows for extended listening sessions.

      Regarding the random disconnections, we understand how frustrating that can be. While these headphones are designed for a stable connection, factors like wireless interference from Wi-Fi routers, other Bluetooth devices, or physical obstacles can sometimes cause this. For a more stable connection, you can use the Sony | Sound Connect app to switch the "Bluetooth Connection Quality" setting from "Prioritize Sound Quality" to "Prioritize Stable Connection". This can often resolve such issues by prioritizing a strong signal over the highest audio bitrate.

      In case the problem persists, please make sure to reach to out technical support at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones for further assistance.

      Thanks for choosing Sony, have an excellent day!
      DiegoV Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling without Breaking the Bank

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about these headphones is stellar. Battery life, noise cancellation, comfort, style. I use them when traveling the most, especially when flying and they’ve not only lived up to the 20-hour battery life after 6 months of frequent use, but the noise cancellation makes it trivial to fall asleep, even during take off! I use an iPhone and, while AirPods have the best user interface in my opinion, I have no qualms with the way these headphones work. I think the only place they’re somewhat lacking is with the all plastic design, but it gets the job done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello verymeticulous,
      Wow, that's perfect! Thank you for sharing your wonderful review of our WH1000XM4. We are very excited to hear that you are pleased with the overall quality and performance of our XM4 like the sound quality, battery life, noise canceling capability, design and comfort. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Greatest noise cancelling headphones out there!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling and sound quality in the business that I have heard. I work in a noisy machine shop and this will kill the drone and angry screeching sounds of metal being cut. Helps me concentrate on my work and also tune out my sons video games or youtube at home. Very comfortable and battery life has been great. The EQ with the app along with adaptive listening settings gps tag your locations to dial in correct amount of ambient noise or full noise cancelling depending on how you register the location. For example at work I use full noise cancelling, walking, i set to wind reduction, home some ambient noise depending how loud my son is blasting youtube in the living room. Also has a feature that when you start talking it cuts noise cancelling while you can conversate with someone then it will resume music or movie after you stop talking for a bit or double tap right ear phone to resume play. Have to give a great big thanks to love of my life my wife who bought me these for our 15th anniversary.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Omarski,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound… my son is very happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is fantastic…, very comfort where it seats in the ears… for an autistic son I do recommend… and battery lasts more than 24 hours… it’s amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CARMEND,

      Thank you for choosing Sony!

      It's most rewarding to hear that you're enjoying your WH1000XM4 headphones and that they've been such a great fit for your son. We're so glad to know that the fantastic sound, comfort, and battery life are all making a positive difference. We truly appreciate your recommendation!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "The Sony WH-1000XM4 wireless headphones are a top-of-the-line option for anyone looking for superior sound quality, comfort, and noise-canceling capabilities. With its advanced noise-canceling technology, these headphones are perfect for blocking out distractions in any environment. The battery life is exceptional, providing up to 30 hours of continuous playback, and the touch controls make it easy to manage your music and calls. The sleek design and comfortable fit make these headphones perfect for long listening sessions, and they're compatible with both Android and iOS devices. Overall, the Sony WH-1000XM4 are a must-have for audiophiles and anyone looking for the best wireless headphone experience."

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steelbook, Thank you for the amazing review! We're very happy to hear you're enjoying the excellent sound quality, comfortable fit, great noise cancellation, long-lasting battery life, and intuitive touch control functions of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones in their price point

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has been in the audio industry Since 1950’s, and it shows. Before buying these headphones, I tried on a similar pair for double the price, the AirPods Max, which had great noise cancellation, decent base, but lacking customization and portability. This is where the Sony headphones triumph over apple, the headphones come with their own app where you can customize the EQ and button functionality. They get regular updates, the comfort makes it so you can wear these for a long period, or until the long lasting battery runs out. Not to mention the traveling case with a plane adapter and pc adapter to use. These headphones are meant to travel with their user without being scared to break the bank for great audio and industry standard noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Victor, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    solid product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headphones are comfortable, the battery life is amazing and the noise cancelling is solid for being two generations behind.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DavidL,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the comfort, impressive battery life, and reliable noise cancelling of the WH1000XM4 headphones. It’s wonderful to know that these qualities continue to deliver value and enjoyment for you. Thank you for sharing your experience—it encourages us to keep focusing on lasting performance and user comfort.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Great overall!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, great battery life, and comfortable for long periods of time! It’s a little clunky getting them connected with the app but it’s smooth once they are

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnnaW,

      Thank you for choosing Sony!

      We're excited to hear that you're enjoying the good sound, impressive battery life, and lasting comfort of the WH1000XM4 headphones. Your feedback about the app connection process is truly appreciated—it helps us understand where we can make things even better. Thank you for sharing your experience and for choosing our headphones to accompany you for long listening sessions.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Blue Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great. The noise canceling is amazing. I would recommend to anyone that loves to feel comfort to there ears. They are very light and they do not feel tight on ears. They are very durable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Flagship for a reason

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If these are your first "premium" headphones, you will be impressed. If you are moving up from other models, you will ALSO be impressed. I own a few models of Sony headphones, and these are the flagship for a reason. Even moving up from the M2 of these was night and day. I also own the WF-1000xm3 earphones, and this is that much better. NC is next level, ambient noise mode is greatly improved, and the comfort is smooth. USB-C charging is a great standard, but the big draw is multi connection bluetooth. I never thought I would use it until I was watching a show on my tablet, and it paused the show and rang through from my cell phone. Seamless. App support is fully there, and even has Sony's "lossless" upscaling format. Battery life seems great so far, and it comes with a semi-hard case. Can be plugged in to 3.5mm wired plug, including a dual prong airplane adapter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kaelan,

      Awesome! We're thrilled that you are enjoying the upgrades on these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect for travel or peace and quiet.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing comfort and quality. I travel heavily for work and the noise cancellation is optimal. Zero noise from the airline or any crying babies makes this a plus to have. Allows for easy focus on what you’re listening. The sound is impeccable. Crystal clear and I don’t need go above 75% of volume capacity to hear at a good volume. Connects easily and the sound adaptive feature makes listening at home or on the plane seamlessly simple. Comes in a nice case with charge cable and aux cable for connection to in flight entertainment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshV,
      Thank you for sharing your great experience with us! The WH1000XM4 is definitely one of the best travel headphones in the market. Nice to hear you are enjoying the amazing sound quality, easy connectivity, noise canceling features, supplied accessories, and overall performance of the unit. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these over the new ones. If you prefer on the sound quality side such as bass etc this is it. But if you are looking for noise cancellation might need to reconsider it. I would compare the sound system and noise cancellation as the AirPods Pro gen 2. Battery life is amazing, If you was to ask me, these would last me a good 2 weeks. Give it a try if you don’t like it you can always return it with the 7-30 days policy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the WH1000XM4 for its superior sound quality and exceptional battery life. Your insights on noise cancellation compared to other earbuds are greatly valued. We are also pleased that our 7-30 day return policy provides you with assurance when making your purchase. Thank you for your thoughtful feedback.

      Best regards,
      -Fred Sony_US