Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good deal
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used these for a while and they work really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! It's great to know that the WH1000XM5 has been working really well for you. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony 1000XM5 is fantastic
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible headphones! Great sound quality and great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanC, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality and noise-canceling features. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Top notch!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top notch! ANC is awesome and sound quality is simply super. Stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VenkatB, We are glad to hear that you are enjoying the WH-1000XM5 headphones! They are indeed known for their top-notch Active Noise Cancellation (ANC) and excellent sound quality. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise-canceling works wonders! The touch is pretty sensitive, otherwise great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoL, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphone. Best noise canceling I’ve ever experienced. Unfortunately, I had to return because of Apple ecosystem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abdu, Thank you for the positive review! We're glad you appreciate the top-notch noise canceling of the Sony WH1000XM5. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Cons mentioned:Price
Great but overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but honestly not worth $400. Wish i waited until they had them on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Head phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love them! I get lost in my own little music world while walking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaddieP, We are thrilled to learn that you are enjoying the impressive features of the WH-1000XM5 headphones! The WH-1000XM5 is designed with advanced noise-canceling technology, allowing you to immerse yourself in your music without distractions. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort
Very comfortable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised how comfortable this headphones are. I recommend them if you have some sensory sensitivity or want light and comfy headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kvar, Great! We're thrilled to hear that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound, but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had these and the sound is great, but little after a year the hinge broke, i tried fixing it myself to have the right hinge break again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AmandaS,
Thank you for considering Sony products.
We are truly sorry to hear about the trouble you've experienced with the hinge on your WH-1000XM5 headphones. It is disheartening to learn that such a physical issue has interrupted your enjoyment of the great sound quality you've come to expect from us. We certainly understand how frustrating it is to deal with a recurring break, especially after your efforts to resolve it yourself.
To ensure your headphones are restored correctly, we recommend taking the unit to an authorized repair service. Although warranty protection is generally limited to manufacturing defects and does not include accidental damage, we want to help you as much as possible. Please consider contacting our authorized repair partner, Encompass, for repair options that may be more affordable: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/. We hope this can help you get back to enjoying your headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
Big improvement to XM3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touch controls are very snappy and intuitive. Also the build quality seems to be better, not squeaky and clacky like my xm3’s. Worth the money to upgrade!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ambb, Awesome! We're extremely happy to hear you love everything about your Sony WH-1000XM5 and it delivers intuitive touch controls and excellent overall build quality. It's wonderful to know your investment is worth it. Thankyou for upgrading to your new WH-1000XM5 and for trusting Sony! -Jess
- Pros mentioned:Sound quality
The best!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones out there on the market. Noise cancellation is superb and audio quality aswell. Overall look and feel is much improved compared to the XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Rg0248! We appreciate the 5 star rating! We're glad that you are impressed with the noise cancelling and sound quality of the headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Bill'sHPhones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.superior for listening to music. Clear with a slight bass edge overall. Perfect for my taste in music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillD,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good but a few cons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the sound is great! Not gym friendly as I sweat profusely around my ears due to the material also when doing any sort of upper weight movement the music basically pauses each rep not sure if I can change that setting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaR, Awesome! We're glad that you are enjoying the sound quality of your headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally own the older model and love them. My daughter received this model for Christmas and she wears them everywhere. Extremely comfortable and sound great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryP, Thanks for sharing your experience. We are thrilled to hear that you love your Sony WH-1000XM5 wireless noise canceling headphones. We are also happy that you chose the 1000XM5 for your daughter. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Amazing Headphones!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well! Amazing sound quality! Definitely recommend to anybody!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseP, We're glad that these headphones work well. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doing and quality are amazing. i use them for the gym and they never fail me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganM, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Super Comfy Crazy good Sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some people dont like that they dont fold. Its not a big deal for me. Sound is amazing and you can wear them all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyM, Thank you for the positive review! We're thrilled to hear you like the amazing sound and all-day comfort of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
love love love
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these make me so :3;D the ambient audio is kind of unecssary but great noise cancellation. one thing i dont like is when you turn off the noise cancelling theh sound a little cheap?? if that makes any sense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi raphaela, We're glad that you are enjoying your new headphones, Please ensure to have the Headphones Connect app downloaded, there you can use the EQ settings to customize the sound to your liking. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Sound and Noise Cancelling, Poor Quality
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a few pairs of headphones in the $200-400 price range over the past few years. This is among the best in terms of sound quality (Sennheiser Momentum 4 is about the same to slightly better at a lower price) and the best in terms of noise cancelling. However, these headphones are made very cheaply and are not built to last. Immediately when taking out of the package I could feel they were made out of a cheap plastic and had concerns about their durability. I enjoyed them for about 7 months until they broke at the rotation point. If you are willing to pay this price and buy the geek squad protection plan these are good headphones but if you don't get the plan or expect to keep these for many years beyond the length of the plan I would stay away from these. It's disappointing they can't spend a bit more to make these right considering the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, While we're glad that you've enjoyed the noise canceling and sound quality, we regret to hear that the rotation point broke. This is definitely not the experience we'd like you to have. Having said that, we'd love to help you troubleshoot your problem and turn this into a better experience.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Wife says they are amazing but ugly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a lot of time researching which ones to go with almost picked the Bose really glad went with these. Sound is amazing, the noise cancelling works perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nobodyspecial, thanks for your output. We're glad that you like the sound and noise canceling function. Thank you for choosing Sony. Erin