Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 6505727
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones, highlighting the great sound quality, comfort, and long battery life. Many appreciate the lightweight feel, good bass, snug fit, and sleek design. Some customers mention the lack of foldability, the relatively high price, and occasional connectivity issues, while others feel the volume could be louder.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Best Headphones Out There
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a step up from the Beats Solo I had for over 7 years. These feels more premium and the sound quality exceeds my expectations. Battery life is superb, can go almost a month without having to recharge. What I particularly enjoy is the feature to place my hand over the ear cup to temporarily enable transparency and listen to the sound around me.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Bose QuietComfort Ultra Headphones are exceptional. Their lightweight design and plush materials make them extremely comfortable, even during extended listening sessions. I’ve worn them for hours without any discomfort. The sound quality is outstanding, with clear, balanced audio that enhances my music experience. Additionally, the noise-canceling feature effectively blocks out ambient noise, allowing for complete immersion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SylviaV, Thank you for your review! While your feedback appears to focus on the Bose model, we greatly appreciate your insights. If you have any specific comments regarding the Sony WH-1000XM5, we would be eager to hear them as well, as it would help us better understand how the two models compare in your experience. Best regards, -Craig
- Pros mentioned:Sound quality
LOVE EM
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WH-1000XM5s for a bit now and I seriously love them. The sound is super clean, the bass feels really good, and the noise canceling is actually insane. They’re crazy comfortable too, so I can wear them for hours without even thinking about it. Plus the battery lasts forever and they switch between my devices without me doing anything. Honestly, they just make everything I listen to sound better. I’m really glad I got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BradleyD,
Thank you for choosing Sony!
We're honored to hear how much you love your Sony WH-1000XM5 headphones. It’s wonderful to know the clean sound, impressive noise canceling, and comfort are enhancing your listening experience for hours on end. Your appreciation for the battery life and seamless device switching truly encourages us to keep delivering innovative products. Thank you for sharing such thoughtful feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. A little heavy but well built. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleR!
Thank you for your feedback! We are delighted to hear that you're enjoying the sound quality and battery life of your WH-1000XM5 headphones.
These headphones offer up to 30 hours of battery life with noise cancellation activated and a quick 3-minute charge provides up to 3 hours of playback.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones - Superb Noise Cancellation
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for work and travel. A great companion especially during long flights. Sound quality is excellent and the most impressive feature is the noise cancellation. Very comfortable and battery life is impressive. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tarek, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
A+
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation. The battery life is crazy good as well. I use them 6+ hours on an almost daily basis and they are very comfortable and charge fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikH, That's great! We're so happy to hear you like the amazing sound, excellent noise canceling, long battery life, comfortable fit, and quick charging of your new Sony WH1000XM5. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and have good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, user602868!
We’re glad you're enjoying the comfort and sound quality of your WH-1000XM5 headphones. We designed them with soft-fit leather and a lightweight headband so you can listen for hours without fatigue.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Best headphones hands down!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel for work and spend a lot of time on commercial airlines. These headphones were the best purchase I could've made in order to make short or long flights more enjoyable. I recently had 5-hour, 7-hour, and 11-hour flights and cannot say enough about how these headphones made the trips better. They are extremely comfortable for hours of wear. The sound quality for music and videos is fantastic. The noise cancelling is best in class - even silenced the chatty passengers near me. I even napped in pure silence with just the nose cancelling on - no music, just silence. It was blissful! Are they expensive? Yes. Are they worth it? Every. Single. Penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JefferyL We appreciate your feedback and we're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
WONDERFUL HEAD PHONES
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best soundproof head set I have ever had, I tried Apple headset which were nice but heavy and way too These headphones from Sony are light weight and super comfortable. Definitely would recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyS, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Such great headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how comfortable these headphones are. The noise-canceling feature is great! I was hesitant at first because sometimes the noise-canceling feature hurts my head, but this one does not. The headphones are also really sleek and
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamT,
Thank you for the fantastic review!
It's great to hear you're enjoying the WH-1000XM5 headphones' comfort and style. Our design, with the soft-fit leather and seamless swivel, was created with your long-term listening comfort in mind. We're especially proud of the new noise-canceling technology, so it's wonderful to know it's working so well for you without any discomfort.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
Smooth Listening
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really have enjoyed using these headphones so far. Excellent noise cancellation, which is my primary use for it. SO convenient for planes and trains -- and any travel in general. The battery is great, lasts very long. Sound quality is pretty great as well, though I always want it to be just a little bit louder. The microphone seems to work pretty well, I've used it for multiple conferences and work things and haven't had any complaints. A couple things that have gotten a bit annoying: 1 - Speak to Chat. For some reason, it always activates by itself and it's very annoying when you're singing along to a song and it thinks you're having a conversation with someone so it'll just pause your music? Might be a problem with the app, but it happens a lot more often than I would like it to. 2 - Heavier on the top of my head then I would like. I found my Sennheiser's to be a lot more comfortable on the head when wearing for long periods of time. After more than a couple of hours on my head it does give me a bit of a headache. Otherwise I've been really enjoying these!
I would recommend this to a friendBrand response from SonyListens
Posted .HI shelly, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Nice Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones with good nice cancellation feature. I use it with my laptop for office work and connecting the blue tooth every time i put my headphone done, it takes me a while to connect it again. Apart from that, it is a good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Payal!
We are so glad to hear that you are enjoying the good noise cancellation on your WH-1000XM5! It’s the perfect tool for staying focused during office work.
Regarding that Bluetooth delay, we definitely want to make your workday smoother! A great way to fix this is by using the "Multi-point Connection" feature in the Sony | Headphones Connect app. This allows your headphones to stay paired to both your phone and your laptop at the same time, so you won't have to manually reconnect every time you put them back on.
Also, checking that your Windows "Swift Pair" setting is toggled On can make that initial handshake almost instant!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality. Sleek design and excellent connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CrystalW,
Thank you for choosing Sony!
We're honored to hear that you appreciate the great sound, quality, sleek design, and excellent connectivity of your WH1000XM5 headphones. Your feedback encourages us to keep delivering products that combine style and top performance for an exceptional listening experience.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Portability
Changes how you hear music from forever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am highly satisfied with these headphones my only complaints are that they cant fold and they swivel outwards from you instead of facing towards you but other than that the anc and sound quality is amazing i recommend using the app to get more out your experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Callmesanova, Thanks for the perfect rating! We're thrilled to hear that you like the headphones. This headphone is a perfect travel buddy! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Comfort, Sound quality
Worth the buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even though this product has a high price tag, THESE ARE DEFINITELY WORTH BUYING!! The noise canceling setting does an exceptional job. Swipe controls are great and they are very comfortable!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesusD!
We are honored to hear how much you're enjoying your WH-1000XM5 headphones. It's fantastic that you're experiencing the amazing noise canceling for yourself and finding the controls so intuitive.
We really appreciate you choosing Sony!
All the best,
Estefany
- Pros mentioned:Comfort, Sound quality
Sony WH-1000 XM5 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones!! Nice, light and comfortable for wearing for long periods of time. Sound wise, a great balanced sound. The bass is a bit less than their predecessors the WH-1000XM4’s. These are my go to headphones for listening to rock, metal and country. If you prefer to listen to rap/hip hop music or just prefer heavy bass in general, then I would recommend the Sony WH-XB910N’s or their predecessors the Sony WH-XB900N’s. Where the XM5’s really excel is their noise canceling ability. The phone calls come through crystal clear as well. It’s almost like the person who you are talking to is right there. I also like that these headphones come with a nice hard carrying case to protect your headphones if you have them in your backpack or duffel/gym bag. I have owned several pairs of Sony Headphones over the years and this pair along with my XM4’s are 2 of my favorites ever. Like I said, very comfortable as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TBROWNIE72, Thanks for your feedback and insights. We're also glad that you like the noise canceling and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphones for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and best sounding headphones I have ever used!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnzoC,
It is fantastic to know that the WH1000XM5 are the most comfortable and best-sounding headphones you have ever used! Providing a premium listening experience that you can enjoy for hours is exactly what we aim for.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Highly recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really light and comfortable to wear. Sound quality is also top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Asaph,
Thank you for choosing Sony!
We’re honored to hear that you find the WH1000XM5 headphones light and comfortable, with top-notch sound quality. Your thoughtful comments inspire us to continue delivering products that enhance your listening experience with both comfort and exceptional audio performance.
Best regards,
-Fred
- Pros mentioned:Battery life
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were my first full over-the-ears pair of wireless headphones so i dont have much to compare it to, however i love these so far. I’ve had them for about 2 weeks and the battery life is amazing specially with the fast charging. The noise cancellation works really well i use it at work when im on my breaks and it works great at reducing almost all noise apart from some faint voices but im perfectly fine with that. The ambient noise setting also works extremely well i use it when im outside walking or in transit and i can hear all ambience and my surroundings while still listening to my music. The microphone quality is also not bad its not the greatest but it gets the job done and the hands free calling is really convenient and useful. Overall I’m very happy with it and id recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fazo1and, Great! We're thrilled to hear that you are enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones I ever had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling along with music or video can cancel out almost any noise. Perfect for studying, long lasting battery and very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErikS, We're pleased to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin