Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Good upgrade!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the other version of this and after it broke I decided it was time for an upgrade. Sound quality it’s typical of Sony which rarely disappoints. Love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BaldurS,
We're really happy to hear that you decided to upgrade to your Sony headphones and that the sound quality continues to impress—thank you so much for your fantastic 5-star review! Delivering dependable audio performance is something we always strive for with the WH-CH720N, and it's great to know you're loving your experience.
Thank you for choosing Sony—wishing you a truly enjoyable day!
DiegoV.
Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound value for the price level. Better than the other popular competitors. I have owned over a dozen various Sony headphones over the years and the quality and build has always been solid and reliable.
I would recommend this to a friendBrand response from SonyListens
Posted .We are beyond pleased to hear that you love the WH-CH720N headphones, Mooda! It's fantastic to know that you find them to be a great value and that they outperform other popular brands you've tried. We designed these headphones to provide a premium listening experience with features like our Integrated Processor V1 chip and Dual Noise Sensor technology, all at a competitive price. It is most rewarding to hear that your experience with the WH-CH720N continues your long history of satisfaction with our products. Thank you for your continued loyalty as a Sony customer, and for sharing your wonderful feedback! We hope you continue to enjoy all your listening experiences. Best regards, Gus Sony Social Media Team
Great for most things!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried a few different headphones before settling on these. My need was a bit specific, but I feel the reasons I chose these are broadly based. The Bose quietcomfort's did not allow noise reduction while plugged into a cord. That killed that set. They had good sound, but I mean c'mon. The Beats were just plain uncomfortable on the top of my head. No padding...and were not recommended by a few folks I talked to. JBL, meh, ok. These Sony 720N are light, comfy, ANR when plugged in, and sound great. My one big complaint, is the battery life. Sometimes it seems to last pretty good, and other times, it's only mere hours (5 or 6) before it's down. I don't understand what's happening, but the life is no where near what's rated. I only use them for one thing, and that's plugged into a drum module. Not sure if that has an impact or not, but having ANR is critical for that. I wish they would add a larger battery, at the expense of more weight, but I also wanted a headset that I could use if traveling, and like the lightweight for that. I haven't tried the battery life with just listening to music/videos without being plugged in, but I'm betting it's way better. At 99 bucks they are going to be hard to beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your feedback on the Sony WHCH720N headphones. We're glad you like the sound and build quality. Enjoy and thanks for choosing Sony. -Craig
Priced good with great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were an amazing gift for my partner! She loves how good they sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arthr!
Thanks so much for sharing your feedback on the WH-CH720N headphones. It is truly wonderful to know that your partner loves how good they sound!
Beyond the sound quality, we packed them with helpful features like our incredible Digital Noise Cancelling to help tune out the world and a lightweight, comfortable design for all-day listening. Plus, the long battery life means less time charging and more time enjoying music, calls or podcasts.
We appreciate you choosing Sony!
Best regards,
Estefany
Sony Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, extremely long battery life, good bass. Filters out loud noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferO,
Thank you for your positive feedback on the Sony WHCH720N. We are really happy to hear that you find it comfortable with long battery life and good bass, and that it effectively filters out loud noise. We appreciate you choosing Sony!
Regards,
Dominick
Headphones are amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound amazing and the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArmandoR,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the sound quality and battery life of the WHCH720N headphones. We appreciate your recognition of these features, and it’s wonderful to know they’re enhancing your listening experience. Thank you for sharing your positive feedback!
Best regards,
-Fred
Teenager approved
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. This is my teenagers 2nd pair. First pair lasted almost 4 years.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, MandyG!
We are absolutely thrilled to hear that your teenager loves the WH-CH720N headphones so much they are on their second pair! Knowing the first pair lasted for almost four years is a wonderful testament to the durability and quality we build into our products.
It's rewarding to be a consistent part of your listening experience! Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
Sony noise cancellation headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancellation headphones very snug fit on my head only down side you can still somewhat hear people in nose cancellation mode but not as much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablos,
Thank you for choosing and purchasing our Sony WH-CH720N Wireless Noise-Canceling Headphones. We're happy that you like most of the features of the unit. We also apologize about the issue with your WH-CH720N. If the effect of noise canceling is not sufficient, try to adjust the headset into a comfortable position. Check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/articles/00267839
If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
Regards,
Jess
good work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JacobS!
We are pleased to hear that your WH-CH720N headphones are performing well for you. It's rewarding to know that you are having a good experience with your new audio gear.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Sounds of clarity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous headphones sounds are clear with no outside interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fabulous review, RonaldW!
We are absolutely delighted to hear that you are enjoying the clear sound and the effective outside interference cancellation of your WH-CH720N headphones. Delivering a pure, distraction-free listening experience is exactly what we aimed for with this model.
It's rewarding to know that the sound quality is meeting your expectations and that you are enjoying your new headphones!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Good but could be better.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product that blocks out a bit of noise. I wish the swivel points on them was a bit more robust.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, JohnT.
We are pleased to hear that you find the WH-CH720N to be a good product that effectively blocks out noise! We designed these headphones to provide quality noise cancellation and sound performance for everyday listening.
We also appreciate your constructive feedback regarding the swivel points. We are always looking for ways to improve the robustness and durability of our design, and we will certainly share your comments with our engineering team for future product development.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Great quality and sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for what I needed them for absolutely 11 great quality and sound
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ldogg1080!
We're so pleased to hear that your WH-CH720N headphones are absolutely perfect for your needs, and that you're enjoying the great quality and sound! Getting an "11" out of 10 is wonderful feedback for us.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Happy man.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend loves them and we’re glad I insisted on the more expensive headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, SharonK!
We are absolutely thrilled to hear that your boyfriend is loving his WH-CH720N headphones and that you're both glad you went with them! It's rewarding to know that the quality and performance are well worth the investment.
Thanks again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, easy to use, sound great. I like that they cover your entire ear and the battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Eloisa!
We are so pleased to hear that your WH-CH720N headphones are very comfortable, easy to use, and sound great.
It’s wonderful to know that you appreciate the over-ear design for full coverage and that you are enjoying the great battery life. We designed them for comfort and endurance, so your feedback is a great validation of those features!
Best regards,
Gus, Sony Social Media Team
Best Value Headsets with Noise Cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones came well packaged and the instructions were pretty easy to follow. The set fits well on my head and are comfortable to wear for extended periods. Noise cancellation works well, but upsets my wife sometimes when she tries to talk to me while listening to misic. Frequency response is not as dynamic as more expensive headphones, but it sounds good to me. You can plug the phones directly into your source, which will provide a little better range in the lower frequencies. Sound is crisp and clear so no disappointment there. I don't use the headsets for phone conversations and the speaker on the headset tends to pick up background noises if you are in a noisy environment. The headsets feel wellmade and sturdy. I consider the WH-CH720Ns in the best bang for the buck category snd love the long battery life. Only real issue is that I can not sync with bluetooth on my Samsung Q-90 series Neo QLED smart TV. This may be more of a Samsung issue rathet than Sony's. Several have had issues from the posts I read with some of the Sony headsets. Just be aware if you want to listen to the sound on your smart TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryM,
We appreciate your feedback. We are sorry that you are having an issue connecting your headphones with your smart TV. Please make sure your TV supports the Bluetooth A2DP. To further isolate the issue, you can follow the guide here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html.
Despite your concern, it's good to know that you still like your Sony headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
-Vincent
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased in the last week. Headphones working well so far. Noise canceling working nicely. Accompanying app very good so far as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kwmsindy,
We're delighted to hear that your Sony headphones are working well and that you’re enjoying the noise canceling feature along with the app experience. Thank you so much for the outstanding 5-star rating—it means a lot! The WH-CH720N is designed to deliver immersive sound and seamless controls, and we're glad these features stand out for you.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre perfect. I use mine mosty for gaming and things have never been more crisp. I can hear things much more clearly than my old gaming headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahS,
We're so glad to hear that your Sony headphones have elevated your gaming experience and brought a new level of clarity to every sound. Thank you for the fantastic 5-star review! Crisp audio makes all the difference in gaming, and it's wonderful to know you’re hearing details with much more precision than on your previous headset.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
Great headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones really do the trick! They cancel ambient noise while providing high quality audio — great job, Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DamianS,
Thank you for choosing Sony!
We’re excited to hear that the WHCH720N headphones are effectively canceling ambient noise while delivering high-quality audio. It’s a true pleasure to know that the performance exceeds your expectations. Thank you for your positive feedback!
Best regards,
-Fred
Great Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these earphones. They cancel out outside noise, comfortable for everyday, traveling. Have a bit of a struggle when working out but still enjoy using them for the gym. Battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaM,
That's wonderful to hear! We're absolutely thrilled you're loving your Sony WH-CH720N Wireless Noise-Cancelling Headphones.
It sounds like they're really delivering on what matters most: excellent noise cancellation for peace and quiet, comfort for extended use, and fantastic battery life that keeps up with your busy schedule. We appreciate your honest feedback about using them for workouts; it's helpful for us to know.
Thanks for choosing Sony, have a fantastic day!
DiegoV
Great option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mother needed new headphones and these were a perfect fit! Very easy to use, Bluetooth and cord connection. Very long battery life. Product lives up to the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KeilaS,
Thank you for choosing Sony!
We're truly heartened to learn that the WHCH720N headphones have been such a perfect fit for your mother. It’s wonderful to know she’s enjoying the ease of use, the flexibility of both Bluetooth and wired connections, and the impressive battery life. We’re glad the product delivers the value you were looking for, and we appreciate you taking the time to share such positive feedback.
Best regards,
-Fred