Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
love this headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones! so comfortable and very lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShellyM,
Thank you for choosing Sony!
We're excited to hear that you absolutely love your WH-CH720N headphones, and that their comfort and lightweight design stand out for you. Enjoy every listen!
Best regards,
-Fred
The sound is clear and easy soft on my ears.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is durable and I just love the product. My whole family loves the product as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NORAA,
That's fantastic to hear! We're so glad that you and your family are all enjoying the WH-CH720N headphones and that you're finding them durable. We appreciate you sharing this wonderful feedback with us.
Thanks for choosing Sony.
Best regards,
Eliab
Great headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These connect easily and they are super clear and easy to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieS,
Thank you for the great positive feedback! It's a true pleasure to hear you're enjoying the simple functionality and clear performance of the WH-CH720N. We designed them to connect easily and be super clear, so we are delighted to know we hit the mark for you!
Thanks for trusting Sony.
Regards,
Dominick
A great set of headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thoroughly enjoy using the Sony noise canceling headphones. I’ve used them on flights to cancel noise around me as well as to use them to watch a movie. I’ve also used them to listen to a tour program at a UNESCO site.
I would recommend this to a friendMy Sony headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These noise canceling headphones work as good as most of the expensive ones great buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RB62,
We are immensely pleased to hear that you're so happy with your WH-CH720N headphones! It's truly rewarding to know that you feel the noise canceling works as well as more expensive models.
Thank you for choosing Sony and for sharing your great feedback with us!
Best regards,
Estefany
Great headphones that are reasonably priced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value! Sound quality is superb! I use these for television, music, Zoom meetings, and everything in between. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ANGELAW,
Thank you for choosing Sony!
It makes us really happy to hear that you love your WHCH720N headphones! We're pleased to learn that you find them to be a great value and that the sound quality is superb for all your needs, from television and music to Zoom meetings.
Best regards,
-Fred
Worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, I personally always go for beats. However I just wanted headphones to work out and what an amazing deal did I get the price was fare and the sound is loud you can't hear none once you put them on. Great job Sony.…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maya,
We really value the time you took to express your thoughts on the WH-CH720N headphones! We're so pleased to hear that they have exceeded your expectations for workouts. It's great to know that you found the sound quality to be impressive and that you feel you got a wonderful deal. Your support means a lot to us and we appreciate your kind words about our products.
Thanks for choosing Sony!
Best regards,
Stephanie
Very good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t usually prefer over the ear head phones but my air pods don’t block noise. These things are amazing, you can’t hear any outside noise and they are comfortable to wear and easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gonza167,
Thanks for the great feedback and the 4-star review! We're so glad you gave our over-ear headphones a try. It's fantastic to hear that the WH-CH720N headphones are an amazing solution for blocking out noise, and that you find them comfortable and easy to use. We designed the Active Noise Cancellation to be highly effective, and we're thrilled that it's made such a positive difference for you. Enjoy the peace and quiet!
Thanks for choosing Sony, have a fantastic day!
DiegoV
Really Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use while working in the yard, cutting grass, etc. They are great. The sound is tip top, very crisp & clear with good bass response.
I would recommend this to a friendBrand response from SonyListens
Posted .HI BrianC,
That's fantastic to hear! We're delighted the WH-CH720N headphones are great for your yard work, providing tip-top, crisp, clear sound with good bass. Enjoy!
Thanks for choosing Sony.
-Eliab
COMFIEST HEADPHONES EVER!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought these headphones about a month ago and they're absolutely the best thing i've bought from best buy by far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC,
Thank you so much for the fantastic review! We're thrilled to hear that you love your WH-CH720N headphones and that they're the best purchase you've made from Best Buy. Your positive feedback means a lot to our team!
Thanks for choosing Sony.
Best regards,
Eliab
Best Noise Cancelling headphones!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase for daughter who is very sensitive to noise. She is able to enjoy he online books, “white noise” sounds and the noise cancellation is the BEST!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Glove,
Thank you for choosing Sony!
It makes us really happy to hear that the WHCH720N headphones are helping your daughter, especially since she’s sensitive to noise. Knowing that she can comfortably enjoy her online books and “white noise” sounds thanks to the noise cancellation means a lot to us. Thank you for sharing your experience—wishing her many more peaceful and enjoyable listening moments with her headphones!
Best regards,
-Fred
Amazing Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very clear and crisp that you feel like your in a concert
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gymboi, Fantastic! We're thrilled you're enjoying the crisp and clear audio quality and immersive listening experience on your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Great headsets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Soft and lightweight. Great sound. Bought a 2nd pair fir my wife for going on a plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rt2022,
Thank you for your review! We're so glad to hear you love the soft, lightweight design and great sound of your headphones. It’s wonderful to know you found them perfect for travel and even got a pair for your wife!
The Integrated Processor V1 is what powers the effective noise canceling, giving you a quiet listening environment that lets you fully appreciate the music you love, even in noisy places like a plane. This technology is a big part of what makes the audio quality so clear and impactful.
Thanks for choosing Sony, and have a terrific day!
DiegoV
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price. Lightweight and deliver great noise cancelling capabilities. 30hrs of battery life is a major pro when traveling internationally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CactusGirl214,
Thanks for posting this wonderful review!
It brings us great joy to hear you're enjoying the WH-CH720N headphones.
It sounds like they're checking all the boxes for you: great value, lightweight design, and excellent noise canceling. And we completely agree—the 30-hour battery life is a game-changer, especially for international travel!
Thanks for choosing Sony!
Sincerely,
Jenn.
decent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent quality noise cancelling Sony headphones at a fair price
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamC,
Thank you for choosing Sony!
We’re honored to hear that the WHCH720N headphones offer quality noise-cancelling performance at a fair price. Your feedback is greatly appreciated as we continue to deliver products that combine value and excellence. Thank you for sharing your experience.
Best regards,
-Fred
Reasonable price for nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great! I bought this for my husband for his birthday and he loves the long battery life and how he can set it to automatically adjust to the environment around us. Perfect for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ekd2023,
Thank you for choosing Sony!
We're truly heartened to learn that your husband is enjoying the WH-CH720N headphones. It's wonderful to hear that the sound quality, extended battery life, and adaptive environment features are enhancing his experience. We're pleased that the headphones have surpassed his expectations.
Best regards,
-Fred
Great set of headphones for traveling and Zoom cal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked extremely well on flights to cancel noise and allow me to hear the movies. I have hearing aids that don't work well with the Bluetooth devices you can plug in to an airplane. These headphones work extremely well with my hearing aids and, in the event I take oh my hearing aids, I can adjust the volume and hear just fine with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaffe, That's an impressive review of the Sony WH-CH720N headphones! It's fantastic to hear they're so accommodating for travel, especially with noise cancellation for flights and compatibility with your hearing aids. Good to know they've really enhanced your travel and communication experiences. Thank you for the 5-star rating and for choosing Sony! -Jess
Bad for phone calls, good for music
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give a 4 if I could make calls on it. It works well on my laptop and my clients can hear me but when I connect to my phone - background noise is heard, and everyone says I sound "distant" and "I am only hearing a few words". I have tried all the different settings and cannot for life of me troubleshoot this so assuming its an issue with the make of the headphones. So if you like to walk and talk like I do, I would look elsewhere. Something to wear while working out and listen to music, these should be fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SaraC, thank you for sharing your detailed feedback on the Sony WH-CH720N headphones. We're sorry to hear about the difficulties you've experienced with call quality when connected to your phone. We understand how frustrating it is when a product doesn't perform as expected, especially when you rely on it for important calls.
We appreciate you trying various settings to troubleshoot the issue. To help you get to the bottom of this, we recommend a few additional steps:
- Restart your phone: A simple restart can often resolve connectivity issues.
- Try a different phone: Connecting to another phone can help determine if the issue is with the headphones or a specific device setting.
If the problem persists, our technical support team would be more than happy to assist you further. They can perform a more thorough diagnosis of the issue to find a solution.
You can contact our support team at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
Big Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound for the cost. I have owned more expensive headphones and these are just as good, if not better. I absolutely love their oversized ear cups which I blieve contribute to their sound quality.
I would recommend this to a friendGreat Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought them for my boyfriend early this year and he loved them! We took a trip to Mexico and he lost them on the plane :( He was super bummed because they were his favorite headphones. I rebought them and he was so excited to have them back! The noise cancellation and sound control app (for vocals and instruments) is a plus since he is constantly surrounded by loud noise at work. If you want to purchase good quality headphones without breaking the bank, I would definitely recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VeronicaG, Thanks for the 5-star rating! Loosing your essentials on a trip could be very upsetting, and we're happy to hear that you bought another pair. We truly appreciate your feedback regarding the noise canceling feature and the quality of the headphones. Enjoy and thanks for choosing Sony. -Craig