Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
My son's jaw dropped when Noise Cancel turned on
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son wanted some a noise cancelling headset to use while traveling with the team to college sporting events by bus or airplane, and these fit the ticket at a great price compared. It's Sony and they know audio equipment inside and out, making this a far better choice than some of the other overpriced brands out there. Quality & Performance!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Screamscape,
Awesome! Thank you for the purchase and we're glad to hear that you like the noise canceling and quality of the headphones. Your positive feedback is greatly appreciated. Thank you for supporting Sony!
-David
My girfriend loves them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend wanted over the ear headphones with soft cushions and noise cancelation and she has been very happy and with no complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Matt,
Thank you for choosing Sony!
It’s fantastic to know that the WHCH720N headphones are bringing your girlfriend both comfort with their soft cushions and true happiness with their noise cancelation. Hearing positive feedback like yours motivates us to keep delivering audio experiences you can rely on. We hope she continues to enjoy her headphones to the fullest!
Best regards,
-Fred
Light and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phones are great for long use and the noise cancellation is awesome. Would definitely recommend getting
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Retrogamer,
Thank you for choosing Sony!
We're really happy to hear that you're enjoying the WHCH720N headphones! It's fantastic to know that they provide comfort for extended use and that the noise cancellation feature has impressed you. Thank you for your recommendation!
Best regards,
-Fred
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product and great customer service and clean
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LexusM,
Thank you for choosing Sony!
It brings us great joy to hear that you are enjoying your WHCH720N and that you had a wonderful experience with Best Buy, including their great customer service and clean store environment. Your kind words about both the product and the service provider are truly appreciated.
Best regards,
-Fred
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed, and for a good price. The pairing was a little clunky at first, but it's been working fine since.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JLDA,
We're pleased to learn that your Sony headphones were just what you needed and offered a great price—thank you so much for your positive 4-star review! While pairing can sometimes take a moment, it's wonderful to know your headphones have been working reliably since. Lightweight comfort and dependable audio are standout features of the WH-CH720N, designed to make everyday listening easy and enjoyable.
Thank you for choosing Sony—wishing you an enjoyable day!
DiegoV.
Works well, priced well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable, priced well and simply do the job. My Windows update knocked it off connection once, but I had no further issues. Well pleased.
I would recommend this to a friendSolid buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, solid sounding after eq adjustment. At times can feel delicate tho so make sure you store them properly as they dont come with a case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertH,
Thank you for your honest 4-star review of the WH-CH720N headphones. We're glad to hear that you find them solid-sounding, especially after customizing the sound with EQ adjustments in the app. We also appreciate your feedback regarding the build and storage. We understand your concern and agree that proper care is essential to keep them in great condition.
Thanks for choosing Sony, have a nice day!
DiegoV
Pretty Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like them the noise canceling is top tier would buy them again and they are in a good price range.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CWA04,
Thank you for your 5-star review of the WH-CH720N headphones! We're so glad to hear you're enjoying the exceptional Noise Canceling performance. We engineered these headphones to provide a high-quality listening experience by blocking out ambient sounds, so you can fully immerse yourself in your music. It's great to know that this feature, along with the comfortable fit and excellent value, has made such a positive impression on you.
Thanks for choosing Sony. have a great listening day!
DiegoV
Good price/performance ratio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale, and very happy for what I use it for: noise-cancelling audio. The only criticism is the microphone, as it comes out on the low side.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Marvin,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! We are glad to hear you are taking advantage of the great noise cancelling as well. Thanks for the feedback towards the microphone, as that is something we can definitely take advice for future references!
Thanks for choosing Sony, have an amazing day!
-DiegoV
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great , product. Noise canceling and comfortable. Just wish it came with a case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vnczav,
We're so glad to hear that you enjoyed the noise cancelling and comfort of your Sony WHCH720N headphones—and thank you for awarding them 5 stars! It's fantastic to know they deliver the quiet and ease you’re looking for. We also appreciate your feedback about wishing they came with a case, as it has been taken in consideration for the most recent models!
Thank you for choosing Sony—hope today is fantastic!
DiegoV.
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are everything that I needed. Good clear sound and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, KayB!
We are so pleased to hear that your WH-CH720N headphones are everything you needed. It is rewarding to know that you are enjoying the clear sound and find them easy to use. We designed this model to be a convenient and reliable option for everyday listening, and it's great to hear that they are working so well for you.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite go to headphones for just about anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi E12G,
We are delighted to hear the WH-CH720N headphones are your favorite go-to choice! It is fantastic to know that the lightweight design, effective noise cancellation, and high-quality sound are making them perfect for your everyday listening needs.
Thanks for choosing Sony.
Best regards,
Eliab
WHCH720N headphones are WORTH it!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY GOOD ENTRY LEVEL HEADPHONES. HIGHLY RECOMMEND! good noise cancelling and has a performative battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review!
We are so glad to hear that you are enjoying your new WH-CH720N headphones. It's rewarding to know that the noise canceling and long battery life are making such a positive difference for you. We designed them to be a great entry point into our noise-canceling headphone line, so it's wonderful to hear that we hit the mark.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team
Very good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device is made of good material and meets my expectations. I like it a lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodolfoL!
Thanks a lot for sharing your feedback! It brings us great satisfaction to hear how much you like your WH-CH720N!
These headphones are made to be lightweight and sturdy, so they feel good to wear every day. The sound is crisp and powerful and you can easily switch between noise cancelling and listening to your surroundings with just a button.
We appreciate you choosing Sony!
Best regards,
Estefany
Very good product in under 100$
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always provides the best headsets, this ones best in its price range sounds really good handy and also its over-ear makes comfortable in wearing. only draw back i found is connectivity which takes longer time to connect initially.
I would recommend this to a friendRashad Alexander Brittain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looove Sony , God !! . Purchased this product with the knowledege of how to .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RashadB,
Thank you so much for the 5-star review! We're thrilled to hear how much you love our products.
It's great to know that your experience with the WH-CH720N headphones lived up to your expectations. We're proud of the sound quality and comfort these headphones offer, making it easy to enjoy your music on the go.
The dual noise sensor technology in the WH-CH720N is one of its key features, allowing you to immerse yourself in your audio without distractions from the outside world.
Thank you for choosing Sony, have an amazing day and enjoy your new headphones!
DiegoV
Sony headset review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound comfortable around ear.lightweight i would defiantly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronT,
We're so glad to hear that your Sony headphones provide amazing sound and sit comfortably around your ears, all while remaining lightweight. Thank you for awarding them 5 stars—a recommendation is a wonderful compliment! Their comfort and portability truly make them a joy to use for extended listening sessions.
Thank you for choosing Sony—hope today is fantastic!
DiegoV.
Great for budget!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For budget headphones I quite enjoy them. Bought the higher end XM4’s but those were too much for me; In price and the noise cancellation bothered me for some reason. These have been great. They may not last 5-7 years but I will enjoy them for as long as I can.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Baker, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are perfect for listening to music while editing photos in Lightroom Classic. The music sounds clear and full; the noise canceling feature works great; and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive feedback, LuisA! We're thrilled to hear that you are enjoying your WH-CH720N headphones. It's great to know they are perfect for your music listening experience while editing photos in Lightroom Classic. We're glad that the sound quality, noise canceling feature, and long-lasting battery have met your needs. We appreciate your review and thank you for choosing our product.
Gus
Sony wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves the comfort and so quality that these headphones provide.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan,
We're absolutely thrilled to know that your son loves the WH-CH720N headphones and finds them so comfortable. We're proud to create products that deliver great sound while being comfortable enough for hours of listening. We hope he continues to enjoy them for a long time!
Thank you for trusting Sony.
Regards,
Dominick