Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones sounds amazing.. thanks for these @Sony
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinB!
We are very glad to know you're so happy with the WH-CH720N headphones.
It's awesome that you find the sound amazing.
Thanks so much for choosing Sony!
Best regards,
Estefany
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far these headphones are the best {'ve owned. Time will tell if the cuff material holds up,
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KevinB,
Thank you for choosing Sony!
We're honored to hear that the WHCH720N headphones are the best you've owned so far! We appreciate your feedback about the cuff material and hope they continue to serve you well for a long time.
Best regards,
-Fred
Very good for the price.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price point these or a great pair of cans. Very good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, BigMike!
We are so pleased to hear that you feel your WH-CH720N headphones are a great value. It's incredibly rewarding to know that you are happy with the sound quality. We designed this model to provide a great listening experience at a great price, and it brings us great satisfaction to know we've succeeded.
Thank you again for choosing Sony and for your valuable review.
Best regards, Gus, Sony Social Media Team
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality Headphones. Was looking for so new Headphone's that completely covered over my ears and gave great sound quality. These do exactly that!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SanDisk,
Thanks for these fantastic five stars!
We are truly heartened to learn that your WH-CH720N headphones are delivering the great sound quality and comfortable over-ear fit you were looking for.
Thanks for choosing Sony!
Sincerely,
Jenn.
Headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really good for the price. I used at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, HarleyE.
We are so pleased to hear that your WH-CH720N headphones are working so well for the price. We designed this model to deliver great sound and noise canceling at an accessible price point.
It's also great to hear that you're enjoying them at the gym! We appreciate you choosing Sony to be a part of your workout routine.
Thank you again for your valuable feedback and for being a Sony customer.
Best regards, Gus, Sony Social Media Team
Love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, I love it. It is Light and perfect in canceling the noising
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sbakkar,
We're so glad to hear that. Thank you for sharing your 5-star review and letting us know how much you love the lightness and excellent noise canceling of your Sony headphones. It's wonderful that they deliver such comfort and peace wherever you go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Sony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Durable and comfortable. Used by my special child for noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .HI JeffreyO,
Thank you for the wonderful review! We're happy to hear that the WH-CH720N headphones are durable, comfortable, and that the noise canceling is working so well. Thanks for choosing Sony.
Best regards,
Eliab
Difficult to work with
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had good sound but it was difficult to work with due to subdued buttons. Returned this item and bought a JBL that I love
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Valentinegifts,
Thank you for sharing your feedback on the WH-CH720N headphones. We're glad to hear that you were happy with the sound quality. We are, however, very sorry to learn that the physical buttons were difficult for you to use and that you ultimately returned the item. We understand that ease of use is just as important as sound quality, and we sincerely apologize that the design of the buttons didn't meet your needs. We appreciate you taking the time to let us know, as your feedback is valuable for our product development.
Thanks for choosing Sony.
Best regards,
Eliab
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love them. Good sound quality and the ANC works amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, JoshuaM!
We are so pleased to hear how much you are enjoying your WH-CH720N headphones. It’s wonderful to know that you are happy with the sound quality and that the noise canceling is working so well for you. We designed these headphones to provide a clear and distraction-free listening experience, and it's great to know we've succeeded.
Thank you again for being a Sony customer and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my purchase. Great sound quality and very long battery life. Also very lightweight and easy to wear. I'm hard of hearing, and I love using these.
I would recommend this to a friend- Pros mentioned:Sound quality
They do their job well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent audio quality and slighter sub par noise canceling. We got them on sale and it was worth it. If was going to buy another pair of headphones i would shop around more
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kraig,
Thank you for your feedback! We're glad you caught them on sale and that the WHCH720N headphones were completely worth it. It's great to hear that the noise-canceling feature is to your liking. We hope they continue to deliver a solid listening experience wherever you go!
Thank you for choosing Sony!
Best,
Aldair
Work great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work really well. They are comfy and last a long time. It is easy to connect and control. The microphone works really well on call. I love them
I would recommend this to a friendGaming
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming and very good quality for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great,
We're so glad to hear that your Sony headphones are delivering a great gaming experience and impressive quality for the price. Thank you for the fantastic 5-star rating—your appreciation for both performance and value means a lot to us. The WHCH720N’s clear sound and reliable comfort truly make gaming even more enjoyable.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
Bought for the flight, glad I did
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought initially to use on vacation flights (5 hours each way). Noise cancelling was pivotal in being able to watch videos off iPad, and sleep (especially on returning red-eye flight). Very happy with the purchase
I would recommend this to a friendRight choice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a good quality wireless, noise-cancelling headphone that was comfortable. This was the perfect fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience with the Sony WH-CH720N, Wally! We're thrilled to hear that they met your expectations for quality and comfort.
The WH-CH720N headphones are designed with features like noise-cancelling technology that immerses you in your audio experience, while their padded headband and soft ear pads provide lasting comfort for extended wear. With a battery life of up to 35 hours, they are perfect for long listening sessions, too!
If you have any further thoughts or questions about your headphones, feel free to reach out!
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancelling works well and the sound is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosiahR,
Thanks for your wonderful comments. We're thrilled you're enjoying the great sound and the noise cancelling technology on your WH-CH720N headphones!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Good but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I really like these headphones, but their low build quality, lack of a carry case, and functional but otherwise unimpressive ANC make me wish I hadn't paid for the Sony name and that I had instead went with different headphones that do the same things better at a lower price. For most people, I recommend doing just that - find a cheaper alternative. Comfort is 3/5. Earcup pads and headband are super soft, not a lot of clamping pressure but just enough to get a good seal around the ears. The earcups are shallow but otherwise a good size. Due to the shallow earcups, the plastic parts of the driver will sometimes rub my ears through the mesh screen of the earcup, which is very uncomfortable. Sound quality is 3/5 with default out of the box settings, but goes up to 4/5 with good EQ tuning. By default the bass is very muddy. Active noise cancelation gets a 3/5. It works fine, but there is plenty of room for improvement and won't blow your socks off. Same with transparency mode. Build and materials quality comes in at 2/5. Such low weight comes at a cost, and the cost is here. Flimsy, cheap, low-quality plastic construction. These headphones need to be handled gently to avoid breaking them. Features and connectivity gets 4/5. Being able to connect to 2 Bluetooth devices at the same time is cool and can be very helpful. The BT connections have been very reliable for me. Having a 3.5mm headphone jack for wired use is great to have. The app has lots of EQ customization (which is very much necessary) and also gives controls for ANC on/off and customizing how strong transparency mode is. Unfortunately, the earcups don't fold in to make the headphones smaller for travel. Battery life is 5/5. I love how long the battery lasts. I've listened to music and movies for close to 20 hours with a mix of ANC on and off, and the battery is around 50-60%.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChocoMonk,
Thanks for sharing your review and experience with the WHCH720N. We're glad that you like the multipoint connection, 3.5 mm headphone jack, dedicated app, and battery life of the headphones. Your feedback about its comfort, sound quality, noise canceling function, build quality, and design is greatly appreciated.
For optimum fit and comfort, make sure that you are wearing the headphones properly. Adjust the headband depending on your head shape. You may find this link helpful:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). For sound and noise canceling function concerns, please refer to the troubleshooting steps on these links:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Regarding the build quality, reset assured that these headphones are durable and made with premium materials.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Good quality good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is pretty great for $100 headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user789491,
We're so glad to hear you're impressed with the sound quality of the WH-CH720N headphones! We work hard to deliver great audio at every price point, and we appreciate your feedback.
Thanks for choosing Sony. Best regards, Eliab
Noise Canceling Perfect
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Great quality for the price and using them in the gym makes it so easy to focus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Coby,
Thank you for choosing Sony!
It makes us really happy to hear that you’re enjoying your WHCH720N headphones and that they help you focus during your gym sessions. Knowing you find the quality and value excellent means a lot—thanks for sharing your experience!
Best regards,
-Fred
Comfortable and great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. Very comfortable and long battery life. Also, the controls are much easier than other headphones I have had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JOLYNDAB,
Thank you for choosing Sony!
We’re really happy to hear that you’re enjoying your WHCH720N headphones! It’s most rewarding to know that you appreciate the great sound quality, comfort, and long battery life. We’re also glad to hear that you find the controls easy to use. Thank you for your wonderful feedback!
Best regards,
-Fred