Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
SONY delivers outstanding performance & value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't shopped for headphones. Skeptical that "Noise Cancellation" would affect performance. The headphones are absolutely fantastic. Beautiful refined bass, but outstanding midrange and highs. Sound stage is very open and the app allows you to further customize the equalization and staging to suit the user. Value for dollar is sky high. Sony is amazing at delivering an amazing listening experience. The only challenge was handling the multiple physical buttons on thr earcups. I am considering the WH-1000MX4 to get the capacitive touch-buttons and foldable compact design. Love Sony quality and performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DSQUARED55,
Thanks so much for reaching out and sharing your experience with the WH-CH720N headphones! It's awesome to hear how much you're enjoying the sound quality, especially the detailed bass, midrange and highs.
It sounds like you're a big fan of great sound, and we totally understand your interest in the WH-1000XM4. They'll give you those convenient capacitive touch controls and the foldable design you're looking for, making them super easy to pack and carry.
You'll also get our top-tier noise cancellation, which we're confident you'll be impressed with.
Hope this helps you with your decision.
We really appreciate you thinking of Sony for your purchase!
Best regards,
Estefany
Sony head sets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was exactly what I was looking for. Great price, excellent sound. Let's mention the great battery life it has. I've had not to charge these headsets since I purchased them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BarbaraC!
Thanks for your feedback! It is fantastic to know that the WH-CH720N is exactly what you wanted and that you're loving the sound, battery life and price.
The WH-CH720N features a massive 50 hour battery life and quick charging, so you can keep the music going for days. It also uses our Integrated Processor V1 for high quality noise canceling and a lightweight design for all day comfort.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Got more than what I paid for?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these a little less than a month and have been very pleased with these headphones. For context, I already have AirPods Pro I used every day that weren’t always suitable/ideal for my frequent traveling for work. Bought these hoping to not find myaelf wishing I got the Sony flagship $400+ over ear noise canceling headphones and that didn’t happen. The ambient noise filter settings are different, but just as practical as my AirPods Pro’s ambient/noise canceling settings. The range of the audio is 10/10 with a wide range of EQ control and the audio quality upscaling (DSEE) is noticeable and impressive. I
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, nwjuran! We're happy that you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Overall great buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good for the price point. Still wish it was as solidly built as the WH CH700Ns. But the lighter weight makes it great for long periods and travel.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
So happy!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving my headphones!!! Great sound and long lasting battery.
I would recommend this to a friend - Pros mentioned:Sound quality
Better than in the ear Anyday!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise cancelling! Sony does it again without breaking the bank. Phone calls are clear and easily understood. The switch back to my jams is seamless. I switched back to over the ear headphones and do not regret it. Sony, the old school best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Bestbuyfan,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Sound quality
High quality headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter really likes these. We replaced on older set of Sony's that finally broke after 4-5 years of constant use. She claims the noise cancelling works really well (convenient when she doesn't want to listen to us....)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IBuyCanon,
Thanks for sharing your daughter's positive experience with her new WH-CH720N headphones! We're delighted to hear she's enjoying them, and it's fantastic that they're a great replacement for her previous, well-loved Sony set.
It's especially great to know she's finding the noise canceling effective—we designed it to create a truly immersive listening experience, and it sounds like it's doing its job perfectly.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life
PERFECT gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light as a feather yet potent, powerful, with a rich, deep bass and sharp, clear highs. And the battery life is insane.... I love these over ear noise-cancellingz headphones that I bought one each for my two stepsons for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerryD,
This is definitely a perfect holiday gift! Nice to know you like the lightweight, great sound, long battery life, and noise canceling features of the WHCH720N. These headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Cheaper to than the others
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for about $70 on sale. Good sound, comfortable. Wish it was sweatproof or water resistant.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Love it!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, sound quality, and comfort. Purchased higher end to compare and this one won out.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great affordable headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, and the bluetooth works so well. It also charges extremely fast via the cable in the package but lasts long enough to where you don't charge that often at all. It has been phenomenal for my job.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler64, We are happy to know that you like the sound quality of your phenomenal wireless noise canceling headphones. You chose the best brand. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Great, Quality Headphones for A Fair Price
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price. Very comfortable and the sound quality is great especially when adjusted to your listening preferences in the app.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very comfortable and cancel noise, the battery life is also amazing I’ve had them last for 3 1/2 days straight without charging. My only issue is that they are a bit uncomfortable to wear while laying on my side, but otherwise perfect headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi c0nfuzzld, We're happy to hear that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
No regrets amazing buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing 10/10 purchase the only thing I would change is how it can’t connect to anything but an iPhone/iPod I really wish I could use the Bluetooth aspect on my MacBook but it comes with a cord so I can hook it up to my computer which works out in my favor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JadaP, Thank you for the positive review! We're so happy to know that you appreciate the excellent sound quality of your Sony WHCH720N. If you're having trouble pairing to another Bluetooth device, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are super light weight and sound great for the price.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Superb audio quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great item for the price. The are really light but dont let that fool you they really pack a punch and the app makes it amazing to manage as it adjust to your day to day use. Higly recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan,
Thank you for an awesome feedback and recommendation! We are very glad that we were able to give you a great deal. Nice to hear your enjoyable experience with the WHCH720N headphones superb sound quality, lightweight, and customizable app to tailor the audio experience to your specific needs and preferences. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound love the color!!! My daughter and I have the same headphones but her color is blue. I will be purchasing some more Sony headphones in the near future. I highly recommend purchasing this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VershellC,
That's wonderful to hear! We're thrilled you and your daughter are both enjoying your Sony WH-CH720N Wireless Noise-Cancelling Headphones.
It's fantastic that you love the sound quality and color, and it's even better to know they're a hit for the whole family! We appreciate you highly recommending them and look forward to welcoming you back for more Sony headphones in the future.
Thank you for your fantastic 5-star review and thank you for choosing Sony!
DiegoV
- Pros mentioned:Comfort, Sound quality
Sony whch720n
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far. Haven’t had a chance to use much. First time using over ear, happy with on ear in past. Will hopefully get used to.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Quality and comfort!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great, but most importantly they are extremely comfortable! Highly recommend!
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Good quality, Good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good purchase for a great price too. I personally like the quality for my needs of this product. I think the sound quality is great and it is easy to use with the headphones app to control it from. The battery also lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day,MAAT!
Congratulations for getting a good deal. Great quality and a good price. We love to hear that you are satisfied with the sound quality, battery life and ease of use of the "Sony | Headphones Connect" app. Listen to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for choosing Sony! - Marco