Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
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||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love to use this headset with noise cancellation, awesome sound and great feeling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Srinu,
Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have an amazing day!
-DiegoV
The
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's the best hearing aid I've ever had, the best for going to the gym or everyday life. I recommend it 100%.
I would recommend this to a friendHeadset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them while I walk and are great. Ease of accessing my I-Phone and listening to Pandora.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, LarryjH,
Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have an amazing day!
-DiegoV
WH CH720
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelling and sound quality headphones at a reasonable price.. Would definitely recommend to someone that is looking for good headphones at an affordable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoshuaW, thank for the great review! We couldn't be happier to hear you're enjoying the exceptional sound quality and noise cancellation function of the WHCH720N headphones. We really appreciate the recommendation. Thank you for choosing Sony! Sincerely, -Jenn.
I recommend this headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is awesome I brought it to play with my stereo and it sounds great the bass on it is nice and loud .
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive feedback on the WH-CH720N, ReginaldM! It brings us great joy to hear that you are enjoying your new headset and finding the sound quality, particularly the bass, to be excellent for your stereo setup. We appreciate your review highlighting these features, as it helps us understand what our customers value most. Should you need any assistance with your headset, please do not hesitate to reach out to us.
Thanks for choosing our products!
Gus
Good sound poor noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but noise canceling is a little disappointing. It may only reduce noise 10% not sure if I have a defective unit. I have a cheaper pair of an off brand that had impressive noise-canceling but the power switch broke. I have used them on my diesel tractor but not Sony. I thought Sony would be as good, if not better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review of the WH-CH720N, Tesla. We're sorry to hear that the noise canceling performance has been a bit disappointing for you. This is not the experience we aim to deliver, as we designed these headphones to provide effective noise reduction for a more focused listening experience.
To help us determine if this is a performance issue or if your unit may be defective, we would like to offer a few troubleshooting steps:
Check the fit: Ensure the headphones are properly seated over your ears to create a good seal, which is crucial for effective noise canceling.
Adjust the settings: Verify that the noise canceling function is correctly enabled. You can do this through the "Sony | Headphones Connect" app, where you can also find settings for Ambient Sound Control.
If you continue to be disappointed with the performance, please reach out to our support team directly. They can provide more in-depth troubleshooting and determine the next steps. You can contact them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US.
We appreciate you choosing Sony and sharing your valuable feedback with us.
Best regards,
Gus Sony Social Media Team
Solid budget headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and functional, solid budget headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user879489,
Thanks for your fantastic review of the WH-CH720N headphones! We're happy to hear that you find them comfortable, functional, and a solid choice for the price.
We designed the WH-CH720N to offer a great balance of features, including effective noise cancellation and excellent audio quality, in a lightweight and comfortable design. Please don't forget to install the Sony | Sound Connect app to elevate your experience!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
Why make finding the on-off switch so difficult?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Comfortable. Impossible to find appropriate control with bright light.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephenR, we are thrilled to hear your feedback about the WH-CH720N headphones. It's wonderful to know that you appreciate their great sound quality and comfortable design. We understand that finding the right controls can be challenging in bright lighting and we truly value your insight.
The WH-CH720N features advanced noise cancellation, allowing you to enjoy your music without distractions and offers long battery life for uninterrupted listening.
Thanks for considering Sony products and for sharing your thoughts with us!
Best regards,
Estefany
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones got them for my wife she approved!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GeorgeR,
Thanks for the five-stars! We're delighted to hear your wife approved the WHCH720N headphones—such a win-win for you and us, of course!
These headphones are designed to be comfortable and deliver great sound quality with effective noise cancellation, making them a fantastic choice for everyday use.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
Thumbs up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound, easy to switch between noise canceling to ambient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KitKat, thank you so much for your fantastic 5-star review of the Sony - WHCH720N headphones! It makes us really happy to hear you're experiencing the great quality and sound you were hoping for, and we're especially glad you find it easy to switch between our effective noise canceling and helpful Ambient Sound mode, allowing you to seamlessly transition between immersive listening and staying aware of your surroundings. With their lightweight design, comfortable fit, and long-lasting battery life, the WH-CH720N are truly designed to elevate your everyday audio experience. Thank you for choosing Sony! Regards, -Dominick
The Lewis’s, Seniors who need added help!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We received tremendous instore help with our purchase. Item was not in stock so sales clerk ordered it for us and had shipped to our home free within 48 hours!!!! Best Buy is our favorite tech helpers !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RhondaL, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Can you Hear me now?
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these. One of the best headphones ive ever used. Sound is amazing. Noise cancellation is awesome even in crowded places. And battery life for me is great! Ive used this from running to doing homework in coffee shops, it has great range!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesseA, Awesome! We're glad that you are enjoying your headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great. Comfortable to wear. They don't hurt my ears when I wear them for long periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Karen,
Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have an amazing day!
-DiegoV
Pleasantly surprising over ear headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give these 5 stars (in their price point $150). Good sounding, easy operation, battery life good, and descent noise cancellation. That being said, these are not in the same category as Sony’s 1000XM4, Apple AirPod Max, or Bose OQ Ultra. On sale ($99) they are more than worth it. I wish they came with a case.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, KIRE2631! Thank you for sharing such an wonderful experience so far on using your new WH-CH720N Headphones. We are thrilled to hear that you are satisfied with your purchase and you like the outstanding battery life, excellent noise cancellation, and sound quality of these headphones. It sounds like we hit the mark with the WH-CH720N. Thanks for choosing Sony! -Jess
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my 14 year old son and he loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BelindaV,
Thank you for choosing Sony!
We're delighted to learn that your 14-year-old son is enjoying his WH-CH720N headphones! We truly appreciate you sharing your experience. Knowing that we've made a positive impression means the world to us. Thank you!
Best regards,
-Fred
My headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well and is comfortable. It works well and is comfortable. It works well and is comfortable.
I would recommend this to a friendAmazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable pair of headphones, especially for the price. Sound cancelling is amazing, and can be disabled if needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gonzahart,
Thank you so much for taking the time to share your experience with the WH-CH720N headphones! We’re thrilled to hear that you find them extremely comfortable and appreciate the outstanding sound cancellation feature.
Thanks for choosing Sony!
Best regards,
- Stephanie
Great Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to pair with devices and great sound. Would recommend to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, HopeS,
Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have a fantastic day!
-DiegoV
Excellent sound and comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price, especially if you get it on sale. Sound quality is premium, and very comfortable to wear. Love that it works wired so don’t have to worry if I want to use them when they aren’t charged and I don’t have to pair them first with every device.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, JustMe! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
Great Headphones For The Money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Headphones reproduce the sound accurately, are comfortable to wear, noise cancelling function does work well and are lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryL,
We're thrilled to hear you are enjoying the WHCH720N headphones! Their comfort, noise cancelling feature and batterie life make them perfect! We hope they continue to enhance your overall sound experience. Thanks for choosing Sony.
-Aldair