Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Highly Recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality! Far better than some high end “gaming headphones” that I’ve used!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ChilaxMan205!
We are absolutely thrilled to hear that the WH-CH720N is giving those high-end gaming headphones a run for their money! It’s incredibly rewarding to know that our focus on balanced, high-quality audio is standing out to you, even compared to more expensive specialized gear.
Thank you for choosing Sony and for sharing your experience!
Best regards,
Gus,
Sony Social Media Team
Great Affordable Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are actually really good for the price, so if you’re looking for some low-budget but high quality headphones for casual use definitely try these out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenelle!
Thanks for sharing your review! We are thrilled to hear that you're finding the WH-CH720N to be such a great value for your daily use.
Thank you for choosing Sony!
Best regards,
Estefany
Love them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these pink headphones and immediately claimed them for myself. They’re comfy, stylish, and sound amazing. The audio is clear with good bass, and I love how lightweight they feel. Plus, the pink is such a vibe.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SarahK!
We love hearing that you immediately claimed the pink WH-CH720N headphones for yourself! It’s wonderful to know they are checking all the boxes—being comfy, stylish, and sounding amazing with clear audio and good bass. We agree, the pink is definitely a vibe!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Looking into buying another pair for family members.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Noliaj,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH-CH720N headphones and are even thinking about getting another pair for your family. It means a lot to us that our product has made such a positive impact on your listening experience, and we truly appreciate your trust in Sony to bring quality audio to your loved ones as well.
Best regards,
-Fred
WOW!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a part-time landscaper that was looking for some earbuds or headphones that have good ANC, quality sound, and decent volume. Let me say that I found what i was looking for when I bought these headphones. I cut grass with a zero turn mower and these headphones almost completely cancel that noise of the lawnmower while wearing them. I cut a yard twice because i was so engaged with the sound coming from these headphones. If those other more expensive headphones can offer a better experience than these, I guess I will never know bc these are absolutely perfect for me.
I would recommend this to a friendGood for music and the plane
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, remember speakers need 20 hours to be broken in. Once these headphones hit that mark, the sound increased noticeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 3dit0ff!
Thanks for the awesome feedback! We are thrilled to hear that your WH-CH720N headphones are sounding even better after some use.
We appreciate you choosing Sony!
Best regards,
Estefany
TCARREON
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good on noise canceling. Fit is also very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Blue!
We’re so glad to hear that both the noise canceling and the fit are working out well for you. It’s exactly what we aimed for with the WH-CH720N!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Muy bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Alto nivel It's a great product. Despite being a low-to-medium range device, it has excellent performance. I recommend it 100%.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jezrael,
Thank you for choosing Sony!
We couldn’t be happier to hear that your WHCH720N headphones deliver excellent performance beyond expectations for their range. Your recommendation means a lot to us, and we’re glad they’re providing great value.
Best regards,
-Fred
- Pros mentioned:Battery life
Bluey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very practical to use and comfortable to storage away. Battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnamariaD!
We are delighted to hear that the WH-CH720N headphones are working so well for you! It's great that they are both practical to use and easy to store and we're so glad you're happy with the excellent battery life.
With the integrated V1 processor, you can enjoy clear, high-quality sound that makes your music even more immersive.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Happy with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable to wear, happy with purchase.
I would recommend this to a friend Quality headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great affordable alternative to other competitors. Noise canceling is not next level but praises for the price point. Very comfortable and lightweight:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordan13!
Thank you for your feedback on the Sony WH-CH720N headphones. We are pleased to learn that you find them a great affordable alternative to competitors, noting their comfort and lightweight design.
The WH-CH720N features advanced Active Noise Cancellation with Dual Noise Sensor technology, effectively reducing background noise. It offers up to 50 hours of battery life without ANC and up to 35 hours with ANC activated.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Fit
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, comfort and sound quality. My only problem is that I, personally, find the controls a bit difficult to find when I need to adjust volume or whatever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fitbit, we're glad you like the sound quality of our product. We appreciate your feedback regarding the button layout of your Sony unit. You can find this link helpful in controlling your headphones. Please check it:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Noise canceling headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The sound quality is great.The only thing to have in mind is that the app is only for mobile phones. But you can use the headphones for your cell phone and computer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoHaa2,
We are honored to hear that you are enjoying the great sound quality of your headphones. While the Sony | Headphones Connect app is indeed designed for mobile devices to customize your experience, we are glad you are making the most of the Bluetooth connectivity to switch between your cell phone and computer.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Battery life, Fit
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great - long battery life and I love how they can move to accommodate laying down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MilesM,
Many thanks for the 5-star rating! Nice to hear you love the functionality, long battery life and features of your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris
Very comfy and good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and easy to use. The chime noise when it connects is far more pleasant than the sterile robot voices others use. Good battery life and reasonably durable. Very comfortable to wear Only tricky part is finding the answer call button. I often hit the volume up or down one by accident.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, we are delighted that you are enjoying the sound quality, ease of use and comfort of your WH-CH720N headphones!
The excellent battery life, rated for up to 35 hours with Noise Cancelling enabled, along with the comfortable, lightweight design, makes them perfect for all-day listening, which is exactly what they were engineered for.
In relation to the call button issue, to help you identify it without looking, look for a small, raised dot or bump on its surface. While the volume controls are typically the ends of a rocker switch, the call button features that distinct tactile marker to guide your finger by touch.
We hope this helps!
Thanks for choosing Sony!
Best regards,
Estefany
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for the price. Noise cancellation is above expectations and actual performance is great!! I use these while at the gym and so far so good. I am totally impressed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeP,
We are beyond pleased to hear that you are totally impressed with your WH-CH720 headphones! It is fantastic to know that the noise cancellation and performance are providing such an excellent experience during your gym sessions, and we are glad they are a perfect fit for your lifestyle.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones fit well, are easy to use and sound great! I like the soft pink color.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SusanT!
We’re so glad you’re loving the fit and sound of your WH-CH720N! It’s also great to hear that the soft pink color is hitting the mark—we love that stylish look, too.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable earphones. Keeps out noise. Adjustable for comfort on your ears/head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barbie,
We're extremely happy you had a positive experience, and we're grateful for your feedback! It's wonderful to hear that you are enjoying the comfortable fit, noise canceling features, and adjustable options of your WHCH720N headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Sony - WHCH720N
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones. Easy to connect. Not overly bass as some others are. Lite and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephS,
Awesome! We're glad to hear that you like comfortable design and easy to connect feature of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bluetooth setup was easy. It has an impressive battery life before recharge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdewaleF,
We are pleased to learn that your WH-CH720N headphones are proving to be such a reliable companion for your daily listening! We designed these to be our lightest overhead wireless noise-canceling headphones yet, ensuring that "easy" setup leads directly into hours of effortless comfort. We are also glad the Bluetooth 5.2 integration made your initial setup seamless, allowing you to dive straight into the high-quality sound provided by our Integrated Processor V1.
Thank you for trusting Sony.
Best regards,
Dominick