Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worl well with great sound . Wear lightly and are comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lemonhead,
Awesome! We're glad that you like the sound quality, design, and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Light and Comfortable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy on my big ears. Noise cancelling is definitely okay for the price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven,
Many thanks for the 5-star rating! We're happy to hear you like the comfortable fit, lightweight design, and noise canceling features of your WHCH720N headphones. Thanks your positive feedback and for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding, easy set up. Comfortable! Noise canceling is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jz0730,
Thanks for such a great review and recommendation! Glad to hear you are enjoying the great sound, easy setup, comfortable fit, and noise cancellation of your WHCH720N headphones. Your satisfaction with our product means everything to us.Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones, one of the best noise cancelling headphones
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
For someone hard of hearing, it sounds great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's so lightweight and sounds amazing. Being hard hearing the noice canceling helps a lot
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathlynC,
Perfect! Nice to know that your new Sony headphones suits your needs and expectations. We really appreciate that you are enjoying the amazing sound quality, leight weight, and noise canceling features of the unit. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I was a little sceptical about these headphones but when I purchased it, and tested it out, I was amazed and you can change the settings which can make the headphones louder.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, Person2001!
We are so pleased to hear that your initial skepticism about the WH-CH720N headphones was completely erased once you purchased and tested them! We are delighted that you were amazed by the sound quality and found the ability to customize the settings, including boosting the volume, to be a great feature that enhances your listening experience.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony - WHCH720N Wireless Noise Canceling Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good design and quality. I replaced a WHCH700N which no longer takes a charge. This 720n model has some significant upgrades since that model. Specf. the external audio listen mode is great when train announcements happen. Also, noise cancelling auto-shuts off when you start walking. However, I miss the spoken voice for mode changes in the old model, rather than the generic (though calming) chimes on this 720n. The old one also used to flatten against the neck/chest pads-in as you take them off. The 720 n needs to be flipped.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillM,
Thank you for the purchase! We're glad to hear that you like the design and quality of your new Sony headphones. Your feedback is greatly appreciated. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Music is life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these head phones amazing quality and sound. Comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrystalS,
Thank you for sharing your great experience experience with us! We're delighted to hear that you love the great sound quality and comfortable fit of your WHCH720N headphones. Your satisfaction with our product is very important to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and easy to pair with new TV. Comfortable and easy to use Sony is our go to choice for sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieL,
Many thanks for the 5-star rating! We're happy you like the excellent sound, easy connectivity, comfortable fit and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Sony 720 Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price, I do get some fatigue from it unlike the older model that I had. That is the only downside.
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound and good noise cancellation; and, a plus for a comfortable fit!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Themeadway1, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent product for music and movies
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good, good base for the movies. Connecting to all devices but when trying to connect sony tv it is not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RavindraB, Thank you for the feedback on your experience with your Sony WHCH720N. While we're glad you like the great sound and bass quality, we regret to hear that you're having some difficulty connecting the headset to your Sony TV. We would like to know more about this issue so we can better assist you. For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Pros mentioned:Battery life, Sound quality
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and great for the gym, battery lasts very long too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarM,
Thank you for an awesome feedback! We're glad to hear that you are enjoying your WHCH720N headphones especially while working out. Your satisfaction with the excellent quality and long battery life of the unit are greatly appreciated. Thanks for choosing Sony! - Kris
Love them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them for when I do any tedious task like cleaning the kitchen, ect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZekeJ,
We are really happy to hear that your headphones have become your go-to companion for tackling those tedious tasks. It’s wonderful to know that we can help make cleaning the kitchen a bit more enjoyable with your favorite sounds!
Thank you for choosing Sony to power your productivity.
Regards,
Dominick
Lovely color
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my niece and she loves it! The color looks better in person
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christmaspresent,
We are truly heartened to learn that your niece is loving her new WH-CH720N headphones! There is something special about finding a gift that truly resonates, and we are so glad these hit the mark for her.
While we strive to capture our finishes accurately in photos, we agree that the depth and texture of the colors really shine when you see them in person. Beyond the aesthetics, she’s also getting a high-quality listening experience with our Integrated Processor V1, which provides incredible noise canceling and crystal-clear sound—perfect for a comfortable, immersive experience she can enjoy all day long.
Thank you for trusting Sony.
Regards,
Dominick
Next best thing to Bose
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite pair of headphones I’ve bought in years. They charge quick, they have excellent sound quality, they have lasted me over a year and they’re comfortable. It’s a shame they raised the price but they are definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KatherineO,
Thank you for choosing Sony!
We're elated to hear that your WH-CH720N headphones have been your favorite in years, providing quick charging, excellent sound quality, durability, and comfort. Your thoughtful feedback about the value despite the price change is greatly appreciated. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Honest review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my headphones the sound quality is good and exceeds the price, noise cancelling is amazing also they are comfy and dont sweat or bothers you ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafiQ,
That's awesome! We're glad that you like the sound quality, comfortability and noise canceling feature of your new Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
They are light!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They're incredibly light! And sound really well I am very rusprised with their quality. SONY does not dissapoint when it comes to sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, noserrvice!
We’re so glad you’re surprised by the quality! We designed the WH-CH720N to be our lightest overhead noise-canceling headphones yet, so you can enjoy that signature Sony sound without even feeling them on your head.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sounds system
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality for the price matches, love these so worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilvaO,
Many thanks for the 5-star rating! We're glad to hear that your investment with your WHCH720N headphones is worth it. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Noise canceling and blue tooth are perfect.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Priced right, easy to set up, great quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, RonaldG!
We are so pleased to hear that you are enjoying your WH-CH720N headphones. It's truly rewarding to know that you find them to be a great value and that the setup was easy. We designed these headphones to provide a high-quality, seamless experience right out of the box, and it's great to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team