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Customer Ratings & Reviews

Your price for this item is $98.00
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 1621 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,621 reviews
  • Rated 5 out of 5 stars

    Very comfortable .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! I purchased this item as a gift and I wish I could have gifted it to myself. The noise cancellation works great and is really comfortable. This style is good and also is not too heavy. The battery life is wonderful it last in my case for about 3 days of daily use between charges. Overall is a great product for the price. I’m very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ianmoone, Great! We're glad that you like the noise canceling, comfort, style, and battery life. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    I love these headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a regular headphone user. I bought these for a long plane flight. I listend to an Audiobook , didn't have to hear the airplane noise, and I could hearwhat everyone was saying without removing my headphones. They were comfortable, fit well and I can't imagione anything better. These are great headphones. Not just great for the price, but great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoyceA,
      Awesome! We're glad to hear that you enjoyed your long-haul flight using the headphones. Your satisfaction means a lot to us. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and easy to use. I have used these headphones in the gym and on the basketball court and they never slipped off my head. The salesperson was trying to convince me to get a more expensive pair of Sony headphones but this was more in my budget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Riquien,

      Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good Basic Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Easy to connect. Good Sound. Recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, David,

      Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and decent noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, VenkataumamaheshreddyU,

      Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! Do not forget to download the Sony Sound Connect app to enhance features and the overall experience!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Greart headphons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are fabulous headphones, and I use them quite a bit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TimFromLA, thank you for the five-star rating! We couldn't be happier to hear you're enjoying the WHCH720N headphones –hope you to continue using them as much as you like! Thank you for choosing Sony. Sincerely, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Good headset

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this headset since i bought it on may 10, 2024. Everything sounds excellent and looks good as new. Love using this headset for my shooting games.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, ThuinhK! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great! The buttons on the headphones are difficult to get used to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightweight

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad i picked this sony headphone up they are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bighenry,

      We couldn't be happier to hear how much you're enjoying the WHCH720N headphones! Make sure to download the Sony Sound Connect app to elevate your experience even further!
      Thanks for choosing Sony.
      -Aldair Sony_US

  • Rated 4 out of 5 stars

    I'm happy for listening and talking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for protect my ears in a very noisy server room . It's very good even sound quality for both music and phone call is very good. Very good battery life and mic quality. For 100 bucks is very good production so far after 3 weeks. The only reason I put 4 stars instead of 5 is the pause key sometimes doesn't work even after I replace the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliK, Thanks for the positive feedback. We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! Comfortable and have great sound and long battery life

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound is great and has a wonderful battery life. I love these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenF, thank you so much for your positive review! We’re thrilled to hear that you love the WH-CH720N headphones. We designed them with high-quality sound and long battery life to enhance your listening experience, and we’re glad to know they meet your expectations. Enjoy your music and thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work as stated. They fit very comfortably and the sound is very clear. Highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DoraV, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing sound quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and easily used and paired. Pairs great with tablets or phones. But does not pair with a PS5 like I had hoped.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaraD, Thanks for sharing your experience with the Sony WH-CH720N headphones. Indeed, they're praised for their sound quality and ease of pairing with devices like tablets and smartphones. However, regarding the PlayStation 5, these headphones don't support Bluetooth audio connectivity with the PS5. The PS5 doesn't allow standard Bluetooth audio devices to connect directly due to latency issues with Bluetooth audio streaming, which can affect gaming performance.

      If you want to use the WH-CH720N with your PS5:

      Wired Connection: You can connect the headphones using the 3.5mm audio jack to the PS5 controller for audio output. However, keep in mind that this connection won't allow you to use the microphone built into the headphones since it only works wirelessly.

      Third-Party Solutions: There are third-party Bluetooth adapters which can sometimes work around this limitation by adding a low-latency Bluetooth connection to the PS5, although compatibility and performance can vary.

      Sony offers headsets like the Pulse 3D Wireless Headset that are specifically designed to work with the PS5 without these compatibility issues.

      For gaming, if wireless audio with a microphone is a priority, you might need to look into headsets specifically designed for console use or use the wired option with external microphone solutions. However, for non-gaming uses, your WH-CH720N headphones appear to be a great choice.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Great all around!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light,comfortable and great sound. The buttons take some time getting use to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Toper,

      Thank you for sharing your experience with the WH-CH720N headphones. We're glad to hear you find them very light, comfortable and that the sound quality is great.
      We appreciate your comment regarding the button layout. We understand that it may take some time to adjust and we value your input as we continuously strive to enhance our products and user experience.

      Thank you for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Sony headphones review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable on the ears, noise canceling, and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LadyT,
      Thank you so much for sharing your experience with the WH-CH720N headphones! We're thrilled to hear that you're enjoying their comfort, impressive noise-canceling capabilities, and extended battery life.

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    Nice affordable headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are comfortable and sound great!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Texhnog72,
      We are very glad to hear that our WH-CH720N headphones are comfortable and sound great! We designed them with comfort in mind, making them lightweight and with soft ear pads, so you can enjoy your music for longer.
      We truly appreciate you sharing your positive experience with us!

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Perfect SOUND

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy!! I bought them my granddaughter she never take them of perfect sound she says.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chef, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Noise Cancelling Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work very well. Purchased to replace previous pair that broke due to wear and tear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cowboysarge, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Granddaughter loves them.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my granddaughter for Christmas and she loves them. Said sound is great and works well with the app on her phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Voodoo,

      Thank you for the 5-star rating! We're happy to hear that your granddaughter loves the headphones. Thank you for choosing Sony!

      -David Sony_US