Customer Ratings & Reviews

Hi Sara!
Thank you so much for your feedback! We are delighted to hear that you find the WH-CH720N headphones comfortable and love the noise cancelling.

These headphones also offer long battery life, lightweight design, and easy wireless connectivity, making them a great choice for everyday listening.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi ReneeC,

It makes us really happy to hear that you scored a great Black Friday deal on the WH-CH720N! We are thrilled to be a part of your child's Christmas and are confident they will love the comfort and sound quality of their new headphones.

Wishing you and your family a wonderful holiday season with Sony.

Regards,
Dominick

Hi, BetzyV,

Thanks for the review and the 5-stars rating! It brings us great joy to hear how much your daughter is enjoying your Sony headphone's top-technology features! With up to 50 hours of battery, amazing Sound quality and modern and comfortable design, she'll be able to concentrate and mute the outside as she pleases!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi MonicaS,

It is truly wonderful to know that your WH-CH720N headphones are serving you so well across different parts of your day. Whether you are pushing through a workout or deep in a focused work session, our lightweight design and Integrated Processor V1 work together to provide effective noise cancellation without the bulk. We are thrilled that the versatility and comfort of these headphones are helping you stay in the zone, regardless of your environment.

Thank you for making Sony a part of your daily productivity and fitness routine.

Regards,
Dominick

Thank you for sharing your thoughtful review, DaveE!

We are very pleased to hear that the new WH-CH720N headphones were able to easily replace an older pair and are already "making a difference" for your elderly parents who have hearing issues.

The clarity, comfortable fit, and the ability of the headphones to enhance audio for better listening are key features, and it's incredibly rewarding to know they are proving beneficial for their specific needs. We're also glad the installation process was simple!

Thank you again for choosing Sony to help improve their listening experience.

Best regards, Gus, Sony Social Media Team

Hello AntonioC,

Thank you for choosing Sony!

We’re elated to hear that the WHCH720N headphones offer simplicity and ease of use along with great sound quality at a reasonable price. Your feedback inspires us to continue delivering accessible and high-quality audio products that fit seamlessly into your lifestyle.

Best regards,
-Fred

Hello AnthonyRey,

Thank you for choosing Sony!

We’re excited to hear that the WHCH720N headphones offer a seamless experience with a cozy fit and a business professional design. Your thoughtful remarks encourage us to keep delivering products that combine comfort, style, and performance for your everyday use.

Best regards,
-Fred

Hi JacobA,

We're thrilled to hear you're enjoying the comfort, sound quality, and Ambient Sound mode on your WH-CH720N headphones! It's great that you can stay connected while still enjoying your audio.

Thanks for choosing Sony. Best regards, Eliab

Hello StuartH,

Thank you for choosing Sony!

We're excited to hear that you love your WHCH720N headphones and that the noise cancelling and easy setup have made a positive impact. It's wonderful to know you appreciate the value they offer, and we hope they continue to enhance your listening experience every day.

Best regards,
-Fred

Hi SamanthaB


We are delighted to hear you've enjoyed such incredible longevity and performance from your WH-CH720N headphones over the past two years! Your feedback on their everyday reliability truly validates the quality and durability we strive for in our products.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the review, JuniorF!

We’re happy to hear you’re enjoying the solid sound, features, and durability of your WH-CH720N. It’s great to know they’re checking all the boxes for you!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for sharing your feedback, mouse.

We are so pleased to hear that your WH-CH720N headphones work well and allow you to move freely around your home. It's also great to know that the battery longevity is meeting your needs. We designed this model to be a convenient and reliable option for everyday listening, and it's rewarding to know that they are working so well for you.

We also understand your concern about the fit and the issue with your ears getting warm. We apologize for any discomfort this has caused. We designed the earcups to provide a secure seal for effective noise canceling, and we appreciate your honest feedback. We will be sure to share this with our product development team as we are always looking for ways to improve the comfort of our products.

Thank you again for choosing Sony and for your valuable review.

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, Whirlpool!

We’re so glad you’re enjoying the impressive sound, comfort, and long battery life of your WH-CH720N. Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello BelfakihA,

We're so glad to hear how much you love your WH-CH720N headphones!

It's great to know you're enjoying the clean voice quality and that they're performing well for you, even with noise. We design these headphones to deliver a clear listening experience and we appreciate that you've highlighted it.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi JordanR,
Thank you for your time writing this review. We 're really glad you love the color, sound quality and comfortable fit of your new headphones. However, we are sorry if we were not able to meet your full expectations with the noise canceling features. You may try some solutions below if the effect of noise canceling is not sufficient:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris

Hello Helen,

Thank you for choosing Sony!

It brings us great joy to hear that you find the WHCH720N headphones to be a great choice for noise canceling. We're glad they’re enhancing your listening experience and proving to be the ideal option for you.

Best regards,
-Fred

Hi AubreyF,

We are thrilled to hear that you are loving your WH-CH720N headphones! It is wonderful to know that the noise canceling and long-lasting battery life are providing such a great experience for your listening needs.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi BlaineR,
Thank you so much for your review of the WH-CH720N headphones!
We are excited to hear that you find these to be great headphones for the price and that you would recommend and purchase them again.

The WH-CH720N is designed to offer a fantastic combination of features and value. In addition to being a great buy, these headphones feature Digital Noise Cancelling technology to minimize distractions and keep you focused on your music and up to 35 hours of battery life for long listening sessions.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for sharing your feedback, LeslieA!

We are so thrilled to hear how much you are loving your WH-CH720N headphones! It's incredibly rewarding to know that you're enjoying the color and that they are so lightweight. It's also fantastic to hear that the noise reduction is working great for you. We designed this model to be a convenient and reliable option for everyday listening, and it brings us great satisfaction to know that they are working so well for you.

Thank you again for choosing Sony and for your valuable review.

Best regards, Gus, Sony Social Media Team