Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Awesome.e sound quality at an affordable price!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are a great value, especially if you can pick them up on sale. For the price you get amazing sound, decent ANC, and a super comfortable fit that you can wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoyValdez, That's awesome! We're glad you are enjoying your headphones. Enjoy and thanks for choosing Sony. -Craig
Great headphones but could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall sound quality and noise cancellation is good for this price point. The only thing I dislike about this item is that it cannot be used while it’s charging. Even if you plug in the 3.5 mm jack it will not have any audio. I wished u could at least have the mono sound while it’s charging
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayB, We are happy that you like the overall sound quality and noise canceling feature of your Sony WHCH720N wireless headphones. We take all user input seriously and will make sure your comments reach the appropriate person, especially with regard to your concern. Thank you for choosing Sony! Vincent
Great value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with the performance of these headphones, which I purchased for travelling by plane. Noise canceling works very well and the sound quality is good, especially for the price. The battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveS, We are glad to hear that you are very happy with the performance of your new Sony headphones. Thank you for your purchase. Enjoy! Vincent
good value headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.brought this to my daughter. she loves it and uses for her online classes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Good ones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how light they are. They connect well to my phone and good sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, NataliaV,
Thanks for the review and the 5-stars rating! We are delighted to hear that our headphones have made a great impression on you! Designed to be Sony’s lightest wireless noise-cancelling headphones yet. Featuring a slimmer, lightweight headband, these headphones have been re-structured to create more space and comfort for the ears. Making them the ideal headphones to work from home or listen to some tunes! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thank you for choosing Sony, have a good day!
-DiegoV
Why?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought those were noise canceling ear muffs, without having to be connected to Bluetooth!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeB!
We are sorry to hear you had this bad experience with your Sony - WHCH720N, the type of noise cancelation your headphones have is active noise canceling (ANC), which means that in order to block the incoming noise, you have to turn the headphones on and also the ANC, the WH-CH720N has a button to toggle noise canceling settings, allowing you to switch between Ambient Sound Mode and Noise Cancelling Mode.
The Active Noise Cancellation (ANC) on the Sony WH-CH720N works by using built-in microphones that analyze ambient sound waves around you. The system then generates opposite sound waves to reduce surrounding noise. This process effectively cancels out low-frequency noises, such as engine sounds from an airplane or train, thereby providing a quieter listening environment.
It's worth noting that ANC does not fully eliminate all sounds, especially higher-pitched noises like human speech, and its effectiveness can vary based on how you wear the headset and environmental conditions.
You can check the link below for further info about this feature, thanks for choosing Sony!
Wireless Noise Canceling Stereo Headset (WH-CH720N)
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html?utm_source=glean
-Gus
Gret
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. and you can hear voices easily. great price too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rwss, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great product for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the battery its amazing, last long easy to connect to tablet, cell phone & xbox control
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unlocked, Thanks for the 5-star rating! We're glad you are amazed with the battery performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
Sony head set
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best i have bought. The onl down side is thr mic when people call they can hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GerardE,
Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that you are enjoying your headphones overall. However, we are genuinely sorry to learn that you are encountering some difficulties with the microphone functionality.
To assist you in resolving this issue, I would like to kindly direct your attention to the following link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html. This resource contains a variety of helpful steps that you can take to potentially enhance the sound quality during your calls.
We sincerely hope that the information provided will be beneficial to you and will help improve your experience with the product. Thank you once again for choosing Sony, and please do not hesitate to reach out if you have any further questions or concerns.
Best regards,
Craig
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio for beginner audiophile. Very comfortable and no issues with bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonos, We're truly delighted to hear these headphones are a fantastic choice for someone stepping into the world of audiophilia, offering both comfort and reliable Bluetooth connectivity. Appreciate you sharing your amazing experience and for choosing Sony! -Jess
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy connection with computer and other devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuimetC, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Alright for the price
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were comfortable yet on the right muffs the plastic would hurt my ear. The noise cancelling would also be affected when I would move my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdOl,
We're sorry to hear that the WH-CH720N headphones weren't a perfect fit for you and that you experienced discomfort and issues with the noise canceling performance. Comfort is key and we appreciate your feedback.
The noise canceling feature is sensitive to movement and ambient sound changes, so it's normal for it to be slightly affected by head motion. However, if the effect is significant, it may be a good idea to check for a firmware update for the headphones, as these updates often include improvements to performance. You can do this using the Sony | Headphones Connect app.
Thanks for considering Sony products.
Best regards,
Eliab
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a pair that was 5 years old and the noise cancelling is even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CKman, Awesome! It's wonderful to hear that the noise cancellation has improved over your 5-year-old pair. Thanks for sharing your amazing feedback and for choosing Sony! -Jess
Makes a great gift!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these headphones for my brother who loves to listen to podcasts and YouTube videos and he couldn't be any happier with these headphones! The noise cancellation effect is great and great for traveling, highly recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theresa,
Thank you for the 5-star rating and recommendation! This is definitely a great gift for your brother. Nice to hear he loves his new WHCH720N headphones. Thank you for choosing Sony! - Kris
Help with hearing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great for my husband when watching tv as he is hard of hearing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhyllisN, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this product for my daughter's Christmas present she absolutely adore theme the sound quality is amazing as well as battery life and Bluetooth connectivity. Two thumbs up and a five star review for the Sony headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephL,
Very nice! We're glad to hear that your daughter likes the sound quality and battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Worth the money!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for an international flight. The noise canceling worked perfectly and the included cable allowed me to use these, instead of the free ones given by the airline. 10 of 10, worth the investment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 69C10, We are glad to hear that you like the noise canceling feature of your new Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent
Highly recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony always make great products, these truly last all day with just one charge and they sound amazing
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, Cjayy! We're glad you are enjoying your Sony wireless headphones. Thanks for choosing Sony. -Craig
Great headphones for budget!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if you're wanting to buy headphones on a Budget. Noise cancellation works well also, and the sound is great for the price. High recommendation for a budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wellness365, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Excelent device
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this three months ago the quality is good, sound is also excellent and the most impressive is battery life I literally can uce them for all day and at the evening you will still have mo then 50% of battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Petro, We are glad to hear that you like the sound quality and battery life of your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent