Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Awesome Headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! They are very comfortable and have great sound quality. I have a big head and struggle with over the ear headphones, but these fit great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
Love this!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones.. sound is amazing and It’s a great on the go enjoyment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeatriceM, Fantastic! We're very pleased to hear you love the amazing sound quality of your Sony WHCH720N. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a wonderful purchase. I had doubts about Bluetooth headphones with not holding a long battery life charge and comfortability around the ears. I am very impressed with this purchase and recommend it to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShondellK, That's awesome! We are thrilled to hear that you are very impressed with your new Sony WHCH720N wireless noise canceling headphones. Thank you for choosing Sony! Vincent
Great started headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice quality. Gift for my girlfriend and she’s been loving it ever since!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ishy, Thanks for the 5-star rating! We're glad your girlfriend likes her new headphones. Enjoy and thanks for choosing Sony. -Craig
Solid Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great and if you use the equalizer in the app you can dial them in and make them sound just the way you want them to sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pops, Thank you for sharing your thoughts and experience so far using your new Sony WH-CH720N. We're glad you love the exceptional sound quality and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app and revitalize your music. The ultimate custom preset is your own. Thank you for choosing Sony! -Jess
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the money. Sound quality is excellent and the battery life means more time out of the charger. Out of all of the headphones I looked at this was the best bang for the buck!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KrisD, Thanks for the positive feedback! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Would Buy Again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'll never go back to earbuds after using these bad boys. Great for Autistic/ADHD users to tune out surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayganS, Thanks for sharing your review. We're glad you are impressed. Enjoy and thanks for choosing Sony. -Craig
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it i pretty sure it was the good headphone to bring anywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TranK, we're happy to know that you like your new headphones! Thanks for choosing Sony. Happy Holidays! ~Earl
Great buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Great sound. Noise cancelling is awesome. Fits well on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, SandraB! We're glad it fits well on you. Enjoy and thanks for choosing Sony. -Craig
Excellent sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. And light weight, fit perfectly on ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suyash,
Very nice! We're glad to hear that you like the sound quality and fit of the headphones. Thank you for choosing Sony!
-David
Great for the price.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice light weight and inexpensive headphones. Perfect for kids.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Awesome! We're glad you appreciate the lightweight design and great value of your new Sony WHCH720N. Thanks for choosing Sony! -Sam
worth the price i paid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent price and sound quality. The build of the headphones feels cheap and lightweight but it doesn't affect anything overall. also, the battery life is better than any other headphones I've tried.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxb, We appreciate your feedback and we are glad that you like the overall quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
Very good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, i bought for my daughter as a gift and she love it, good quality, great sound easy to pair with you phone in love! Battery magnique.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer, fantastic! You've certainly made a great choice! We're truly happy to learn that you find our WHCH720N perfect as a gift for your daughter. Also, we 're thrilled that she loves its superb features & performance. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
Does not hold a charge - short cord.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t pair well — can’t really determine sound quality-possible connectivity issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KathyW,
We're very sorry to hear that you're having trouble with the connectivity of your new WH-CH720N headphones. We want to ensure you get the great sound quality you expect from them.
A common first step to resolve pairing and connectivity issues is to reset the headphones. You can do this by pressing and holding the power and play/call buttons for about 10 seconds until the indicator flashes.
If that doesn't work, initializing them to factory settings can often fix the issue. Please also make sure you have the latest software installed using the Sony | Headphones Connect app, as this can improve performance and stability.
If the problem persists, please contact our support team directly for more in-depth troubleshooting. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Cool headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They completely blocked out sound I might buy another pair on my birthday
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanS, Thank you for your positive review! We're glad to hear that you're enjoying the excellent noise canceling of your Sony WHCH720N. We hope you enjoy your next pair as well. Thanks for choosing Sony! -Sam
COOL HEADPHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very comfortable and a really cool experience having them on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user409159, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is less than I expected. NOt enough base. An ok product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, FranciscoL.
We are so sorry to hear that the sound quality of your WH-CH720N headphones wasn't what you expected and that you found the bass to be lacking. We understand your disappointment, and this is certainly not the listening experience we aim to deliver.
To get the most out of your headphones, you can use the free Sony | Headphones Connect app to customize the sound with the equalizer. This will allow you to adjust the bass and other settings to better suit your preference.
If you are looking for an even more powerful and impactful bass experience, we highly recommend exploring our ULT WEAR headphones, which are specifically designed to make you "feel every thump in your music." Our premium WH-1000XM series also offers exceptional sound quality with customizable bass.
We appreciate your honest comments. Your feedback is valuable and helps us understand how to better meet our customers' needs.
Thank you again for being a Sony customer.
Best regards, Gus, Sony Social Media Team
Good performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of use, couldn't be happier with the purchase. Decent sound and the noise cancelation works like a charm. Nailed these on sale, but would happily pay full price if I had to replace them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TangoWhiskey, Thank you for telling us about your experience with your WH-CH720N. We're so pleased to hear that your purchase went well and you are enjoying the amazing noise cancellation and good sound quality of these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess
Sony headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this product because it has very good quality and good it also has good sounds, and it is very comfortable to use. Finally, the sound quality is very good and it also has very good material. I recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Goodnice,
Fantastic! We're thrilled to hear your enjoyable experience with the amazing sound, build quality, and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Soft and loud sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and battery I use it every day and they are not heavy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielS, we're glad you like the sound quality and battery of our product. Thanks for choosing Sony! ~Earl