Customer Ratings & Reviews

Hi Pikk,

It brings us great joy to hear that your new WH-CH720N is providing a better experience than the other models you've been using recently. We are glad to provide that familiar Sony quality you've come to rely on over the years, and we hope these headphones continue to serve you well for all your listening needs.

We really appreciate you being part of the Sony family.

Best regards,
Dominick

Hello Wandii, thanks for the great feedback!
We are really happy to hear that your new WH-CH720N feel so good to wear.

Thank you for selecting Sony and happy 2026!
Best regards,
Estefany

Hi Manman,

Thank you for your review! We're glad to hear you are enjoying the sound quality and bass of your new headphones, especially for the price and that you are taking full advantage of the Sony Sound Connect app!

The Integrated Processor V1 is what powers the effective noise cancelling, giving you a quiet listening environment that lets you fully appreciate the music and movies you love. This technology is a big part of what makes the audio quality so clear and impactful.

Thanks for choosing Sony, and have a wonderful day!
DiegoV

Hello Natalia,
Awesome! We are truly happy to hear that you are pleased with the noise canceling capability and audio quality of our WHCH720N. We're glad that you were able to utilized the Sony app and fix the disconnection issue. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Thank you so much for your feedback and for sharing your experience with the WH-CH720N, JudithA! It’s rewarding to hear you're enjoying the sound quality and noise cancellation—especially after getting them on sale.

We appreciate your mention about the challenge connecting to a second Bluetooth device. If you run into this again, try placing the headphones in pairing mode by holding the power button for about 7 seconds, until you hear "Bluetooth pairing." This should allow other devices to discover and connect to your headphones more easily. For switching between devices, make sure to disconnect from the first device before pairing with the next.

If you ever need more detailed guidance, our support team is always happy to help. Thanks again for choosing Sony—enjoy your listening experience!

Best regards,
Gus
Sony Social Media Team

Hi marky,
Thank you for your time writing this review. While we are glad you like your WHCH720N headphones, we're sorry to hear if we were not able to meet your full expectations with the features of the unit. Sony values customers opinion as we always strive to deliver the best experience possible.

If the effect of noise canceling is not sufficient, please check the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.

You may find this link helpful to troubleshoot low sound quality, or noise or unusual sound can be heard: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate your feedback and thanks again for shopping Sony. - Kris

Hi DavidG!
Thanks so much for sharing your feedback with us. It's a truly pleasure to hear that the WH-CH720N headphones made for such a perfect gift!

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for the review, Jared!

We’re so glad to hear the WH-CH720N fits the bill for you! It’s great to know you’re enjoying the look and the value they offer. As our lightest wireless noise-canceling headband ever, we’re happy they’re delivering that premium Sony experience at the right price.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Thank you for sharing your review, Davio!

We are so pleased to hear that you are enjoying the terrific sound quality and the very good battery life of your WH-CH720N headphones!

We also appreciate your constructive feedback regarding the setup instructions. We understand that clearer guidance can significantly improve the initial experience, and we will definitely pass along your suggestion for better instructions to our development team.

Thank you again for choosing Sony and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Hi EvoUser,

We're delighted to hear they hit a "sweet spot" for you. Our goal with this model was to deliver comfortable, lightweight ANC with lively sound at an accessible price. Your feedback confirms we're succeeding in providing great value and performance for everyday listening.

Thank you for choosing Sony, have an amazing day!
DiegoV

Hello Rivera,
Thanks for the great feedback! We’re so happy that the sound quality and noise cancellation on the WH-CH720N are standing out to you and making your listening sessions better.

We appreciate your business and thank you for choosing Sony headphones!
Warm regards,
Estefany

Thank you for your review, AdamD!

We are delighted to hear that you found the WH-CH720N headphones to be great! It's rewarding to know that you appreciate the good build quality and the great sound for the price point. We aim to deliver excellent value and performance.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi JamesF,

We are thrilled to hear that the WH-CH720N headphones are providing the comfort and fit you were looking for! We truly appreciate the recommendation and are glad they're a great choice for your daily listening. Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, Nicole!

We are absolutely thrilled to hear how much you love your WH-CH720N headphones! It is wonderful to know that you appreciate the cute color and find them super comfy for all-day use.

We are so glad they have become something you "can't live without" now!

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Vincento,

That's fantastic to hear! We're thrilled your WH-CH720N headphones are giving you such a liberating experience, especially with a 5-star rating. It sounds like you're really appreciating the design that keeps them securely on your head, eliminating the worry of earbuds falling out. We're also glad the noise cancellation is working so well for you, allowing you to answer calls and even have conversations without needing to remove them. That seamless interaction is exactly what we aim for with these headphones.

Thanks for choosing Sony. Enjoy the freedom and clear communication your CH720Ns provide!
DiegoV