Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price! Compared to the more expensive Beats or Bose headphones, they're not as high quality, but the price difference is not worth the bump in quality unless you plan on producing music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audega,
We appreciate the 5-star rating and we're glad to hear that you like the price point of the Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
Wonderful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife, who is a dog groomer. She loves the noise cancelling functionality, and is over the moon with the sound quality. Great bang for your buck!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maddison71, We appreciate your feedback and we are glad to hear that your wife loves the noise canceling feature of her new Sony WHCH720N headphones. You chose the best for her. Thank you for trusting Sony! Vincent
Good noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave this as a Christmas gift and they really enjoyed the noise cancelling quality. They said there was a crying baby on their flight and they never even heard them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Amber, That's really good. We are thrilled to hear that they really enjoyed the noise cancelling quality of our WHCH720N wireless headphones. Thank you for choosing Sony! Vincent
Sony 720N
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones quality is amazing for such a cheap value. Only nitpick I have is that they didn’t come with a case.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, AndyF! We're glad you like your headphones. Unfortunately, they don't come with a case. Rest assured your feedback will be looked into for product improvement. Enjoy and thanks for choosing Sony. -Craig
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad that I purchased this brand of headphones. The sound quality is great and the battery life is excellent. I purchased for both me and my son and he loves them too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TammaraS, we're glad you and your son like the sound quality of our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
Bose Headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality Great with sound cancellation Loved them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnizaT, Thanks for commenting! We're thrilled to hear that you are enjoying the high-quality sound and the excellent noise cancellation feature of your WH-CH720N. Your positive feedback is greatly appreciated, and we're glad that you love them. Enjoy your listening experience and thanks for choosing Sony! - Romeo
Ok, music, but no phone call
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're just listening to music, the sound quality is good. However, answering the phone is not an option. The caller party kept saying that he couldn't hear clearly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, We're glad that you like the sound quality. We're also sorry to hear that you're having some issues when using these for phone calls. To troubleshoot the issue, please try the following:
Turn the headphones off and on, and then reconnect them to your computer.
Restart the computer.
Reset the headphones.
Initialize the headphones.
Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776851.html?utm_source=glean
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them as a gift and my daughter loves them! She wears them too much!
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Famfav! We're glad that your daughter loves them! Thank you for choosing Sony. -Craig
Perfect for blocking out Noise
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for Mom in rehab, she was complaining about her roommate making too much noise. These block out the noise and when plugged into the TV, you only hear the program you're watching. They are also comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryN, You've made an excellent choice! We're very pleased to hear you like the comfortable fit and great noise cancellation of the Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Best headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well as advertised,priced right.Easy to connect ,fits well and real noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmitR, That's awesome! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Best value!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony doesn’t disappoint with these headphones. Excellent sound clarity and noise cancellation without the extreme price tag! Comfortable to wear for long periods - highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TerryC, Thanks for sharing your feedback. We are thrilled to know that you like the sound quality and noise canceling feature of your Sony WHCH720N noise canceling headphones. Thank you for trusting Sony! Vincent
Super product.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price these are great. Good siund quality. Its sony we are talking about and they sound like how much you ard paying for the sounds have deeper bass, and strong noise cancelation where it actually tunes out the noise around you. If you listem to music on the go. Id say get em.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustenB, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Avis
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product will due for someone that has a slight noise problem with hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AvisF, Thank you for your review! We are so glad to hear that you are enjoying your WHCH720N! Thank you for choosing Sony! -Carl
Great headset for the money.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Exactly what I wanted. Easy to use. Comfortable and looks good. Sounds good enough too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi djphat2000, Thanks for sharing your feedback. We're glad to hear that you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig
10/10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these head phones they're actually noise cancelling headphones. Really good speakers withing the head set
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, AlexisC! We're glad you are impressed with the noise cancelling feature. Enjoy and thanks for choosing Sony. -Craig
Excellent sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I purchased this one, the sound is amazing, also thanks to the associate at the store for helping me find it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasS, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Great Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed some noise canceling headphones for air travel. I have many Sony products which I love and gave these a try. Perfect for what I listen to, mostly rock. Good bass and easy to set up and pair. Great for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CubFan, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Good Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really great and comfortable. The sound is good too. The only thing I didn’t like was that when I got a phone call, I couldn’t really hear the person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JurassicPark,
Thank you for your time writing this review! We're glad to hear you like the great sound and comfortable fit of your WHCH720N headphones. However, we're sorry if you are having an issue when using it for phone call. Allow us to help and resolved the problem.
If you can't hear the other person or the call volume is low during calls, please try some solutions below:
• Turn up the volume of the connected device and the volume of the headset if they are too low.
• Check that the left unit and right unit of the headset have been put on properly and are on your ears in the correct orientation. If you are wearing the left unit and the right unit on the incorrect ears, there may be instances during calls where the other person cannot hear you or the call volume is low.
• Operate the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call.
• Reset the headset.
• Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Worst than last gen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst than last gen, almost the same as least gen when you use noise canceling. Get the wh 1000xm4 for good quality. Love the inclusion of an audiojack tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeJ, thank you for taking the time to share your feedback regarding the WH-CH720N. We sincerely apologize for your disappointment with the noise cancellation performance compared to previous models. We appreciate your input as it helps us continuously improve our products.
To enhance your experience with the noise cancellation feature, we recommend ensuring that the ear cups are properly positioned and sealed over your ears, as a secure fit can significantly improve performance. Additionally, updating the headphones' firmware through our Sound Connect app may also enhance their functionality.
We're glad to hear that you appreciate the inclusion of the audio jack. Your feedback is invaluable to us.
Thank you for considering Sony products and we hope to deliver a better experience in the future.
Best regards,
Estefany
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are light weight noise cancelling and fit perfectly over my ear. The only complaint is they will not connect to any of my other devices and sometimes they will disconnect from my phone if I do not use the Sony app to connect them to my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HavannahW,
Thank you for your time writing this review. We're glad to hear you love the lightweight, noise canceling features, and comfortable fit of your WHCH720N headphones. However, we are sorry if you are experiencing connection issues. Allow us to help isolate the problem.
You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. These headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features. Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Please try some solutions on this Help Guide link to troubleshoot if you are unable to make a Bluetooth connection: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris