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Customer Ratings & Reviews

Your price for this item is $98.00
The comparable value price is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 1626 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,626 reviews
  • Rated 3 out of 5 stars

    Good but a little small

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones but the around the ear part feels a little small especially if you have any piercings in your upper ear and can be uncomfortable.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KassidyK, thank you for your feedback! We're glad to hear that you're enjoying the sound quality of the Sony - WHCH720N. We appreciate you pointing out the fit issue, comfort is incredibly important especially for long listening sessions. We'll make sure to pass your comments along to our design team as we continue to improve our products. If you'd like to explore alternative models with a roomier fit, you can try the WH-1000XM4 and the WH-1000XM5. Thank you for choosing Sony, regards. -Dominick Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. They sound really good for the price. Very confortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony, we're glad you like the sound quality and comfort of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    The sound quality is good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good. And the grib feeling is also good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anon, Thanks for sharing your thoughts on the Sony WH-CH720N headphones! It's great to hear that both the sound quality and the grip are up to your standards. Sounds like a solid choice! Thank you for choosing Sony. -Jess Sony_US

  • Rated 5 out of 5 stars

    Great learning buddy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been my great learning companion and i love it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Narnah, That's awesome! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for headphones that wasn't pricey but had lots of clarity and plenty of tremble and they absoloutely fit the bill, very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ThomasA, We are happy to hear that you now have the headphones you were looking for and that you are very pleased with them. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    great buy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love these headphones. they’re loud & comfortable. there’s no mic issues, it charges fast & holds charge for a long time. lasts about 3-4 days without charge. i keep them on all day, everyday. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi trenn, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Headphone Worth Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with quality of the Sony WHCH720N Noise canceling headphones. These headphones allow me to be able to work on my college projects without theoise of family and animals disturbing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nickname321, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for school work, great for public and loud places. Very quality high performance headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, CarlosP! We're happy that you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Almost works too well

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My youngest child is on the spectrum and lives in his headphones. These seem to do the trick as a replacemrnt for the previous generation. Holds up well to a young buys lifestyle.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Litedesk,
      Awesome! We're glad that the WHCH720N headphones perfectly suits your child's lifestyle. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Good value, seek best deal.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good headphones. May be better value if found at a different price but still not disappointed. Has really nice noise cancelling feature that works well. Pleased with the purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertG, We are glad to hear that you are pleased with your new Sony WHCH720N wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. The battery last for a long time. It's comfy on my ears. Noise cacelling works well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leah We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressive sound quality and battery life. Great value and sounds better than more expensive models.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonS, Perfect! We're thrilled to know that you're impressed with the great sound quality, excellent battery life, and overall great value of your new Sony WHCH720N. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job and the drivers in this unit sounds good and clear. I use these at work so i don’t have to speak to any of my dumb coworkers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Itsamewario, Awesome! We are glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    One of the best headphones that sony presents

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound great the sound quality is amazing and likewise the battery life what I liked the most was the sound cancellation despite having too much noise around me the sound is heard well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdolfoP, Great! We're glad that you re enjoying the sound quality, battery life, and noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality headphones, I bought these as a gift and it was a hit. Sound quality was surprising for what I was expecting from them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lucus, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product for its price. The noise canceling is good, the ambiente sound is not that good, they are comfortable, and the life battery is great I can use them all day for 4 days without having to charge it again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anjha, Great! We're glad that you like the noise canceling function, sound quality, comfort, and battery life. Your feedback is great appreciated! Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    A real bass banger

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fit. Plenty of adjustment room. The controls are convenient and the sound cancellation is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdamP, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! I do legal transcription and I need to catch every single word. They are perfect! Any outside sound is blocked and they are very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JudyS,
      Thank you so much for such a great review! We're happy to hear you are enjoying the great sound, noise canceling features, and comfortable fit with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Remarkable quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s sturdy high quality material excellent sound quality advanced features and generally a great product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gaming, Thank you for the amazing review! We're glad you like the exceptional quality, incredible sound, and advanced features of your Sony WHCH720N. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, fits good, light weight. I’d say the price point is correct.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StanleyM, we're glad you like the sound quality of our product. Thanks for choosing Sony. ~Earl Sony_US