Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Just What I Needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones do everything I need them to, and I didn't pay an absurd amount for them. The are comfortable, and do block a good bit of sound. I definitely recommend these if youre looking for some affordable, decent headphones!
I would recommend this to a friendWould Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so good i bought my sister a pair,, enjoy them most at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PamelaC!
It brings us great joy to hear that you love your WH-CH720N headphones so much you bought a pair for your sister, and that they are your go-to at the gym.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great for WFH use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They paired very well with both my computer and my phone. I will say, though, while it is capable of being connected to both at the same time, it doesn’t work very well. Connected individually, they work very well for calls, and the sound quality is great for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Annetta,
We appreciate your feedback. We are sorry to hear that when your headphones are connected to your computer and my phone, they do not work very well. Please make sure your headphones are updated to improve their performance: https://www.sony.com/electronics/support/wh-ch720n/software/00289137. You can also disconnect and connect your headphones again to your devices to further isolate the issue. Despite your concern, it's good to know that you still like their quality. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended.
We take all user input seriously and will make sure your comments reach the appropriate person.
Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
Vincent
Sound better than expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only minor inconvenience is that i wear glasses. Wearing the headphones for more than 2 hours gives me little bit of an ear pain. Apart from that these headphones sound crazy good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PeaceMaker,
Thanks for sharing your 5-star review! We're glad to hear you're enjoying the incredible sound quality of your WH-CH720N headphones. It's great to know they're delivering on what they were designed for.
We're sorry to hear about the discomfort you're experiencing when wearing them for long periods with your glasses. We appreciate you taking the time to provide this feedback, as it's valuable for us to hear from our customers. We will make sure to take in consideration for future references.
Thanks for choosing Sony, keep enjoying the extraordinary sound quality and have a great day!
DiegoV
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are excellent, and my teenage child absolutely loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this wonderful feedback!
We are delighted to hear that the WH-CH720N headphones are excellent and that your teenage child absolutely loves them!
It's rewarding to know that the combination of comfort, sound quality, and features resonates so well with younger users.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Ok for the price!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is ok I expected better quality from Sony battery life is ok not great. For the price good deal.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marty!
Thank you for sharing your honest feedback with us. We are very glad to hear you find the WH-CH720N a good deal overall.
To improve the sound, you might want to explore adjusting the equalizer settings on your device or Sony | Sound Connect app to better suit your preferences. Also, ensuring your headphones have the latest firmware update can help optimize performance.
Thanks for choosing Sony and for your feedback.
Best regards,
Estefany
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality with excellent sound proofing. Nice fit for large head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleH,
We are pleased to hear that the noise-canceling performance and the fit of the WHCH720N are meeting your needs. It is great to know they are providing a comfortable experience for you.
Thanks for choosing Sony.
Best regards,
Eliab
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre perfect. I use mine mosty for gaming and things have never been more crisp. I can hear things much more clearly than my old gaming headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahS,
We're so glad to hear that your Sony headphones have elevated your gaming experience and brought a new level of clarity to every sound. Thank you for the fantastic 5-star review! Crisp audio makes all the difference in gaming, and it's wonderful to know you’re hearing details with much more precision than on your previous headset.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT ITEM. I love everything about this head phones. My son also loves it and has taken it away from me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DerickS,
Thank you for choosing Sony!
It's a true pleasure to hear that you and your son both enjoy the WHCH720N headphones so much. It’s wonderful to see the headphones creating such a positive experience for both of you. Thank you for sharing your positive experience!
Best regards,
-Fred
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased in the last week. Headphones working well so far. Noise canceling working nicely. Accompanying app very good so far as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kwmsindy,
We're delighted to hear that your Sony headphones are working well and that you’re enjoying the noise canceling feature along with the app experience. Thank you so much for the outstanding 5-star rating—it means a lot! The WH-CH720N is designed to deliver immersive sound and seamless controls, and we're glad these features stand out for you.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Great set of headphones for traveling and Zoom cal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked extremely well on flights to cancel noise and allow me to hear the movies. I have hearing aids that don't work well with the Bluetooth devices you can plug in to an airplane. These headphones work extremely well with my hearing aids and, in the event I take oh my hearing aids, I can adjust the volume and hear just fine with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaffe, That's an impressive review of the Sony WH-CH720N headphones! It's fantastic to hear they're so accommodating for travel, especially with noise cancellation for flights and compatibility with your hearing aids. Good to know they've really enhanced your travel and communication experiences. Thank you for the 5-star rating and for choosing Sony! -Jess
Great for working out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with eliminating background noise while at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ZachW!
We are delighted to hear that your WH-CH720N headphones are working well for you!
It's fantastic that you are successfully eliminating background noise while at the gym, confirming the effectiveness of our Active Noise Cancellation feature in a demanding environment. We hope this helps you focus entirely on your workout.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony quality and features make these a winner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for an overseas trip. Glad I did. The noise-canceling functionality works well, and the iPhone app is a great complement to the headphones. The sound quality is well above average. Love 'em.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FusionGuy,
Good choice! Thank you for your purchase. We're very pleased to hear that you are loving the noise canceling feature, sound quality and the Sony | Headphones Connect app wherein you can customize the headphone to your preferred audio settings. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort
Great Headohones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in a long time. Wear to the gym and durability is amazing!
I would recommend this to a friend Better than value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these as a last minute cheap purchase but I didn't realize how good these were until I brought them to the gym. They are super comfortable and have a great sound and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BaileyMalbrough,
Thanks for this wonderful review!
We're so glad to hear your WH-CH720N headphones—even as a "last minute cheap purchase"—have exceeded your expectations, especially for gym use!
It's fantastic that you're experiencing the super comfort and great sound quality, along with effective noise cancellation. We designed these headphones to be lightweight and comfortable for extended wear, and it's particularly rewarding to know they're performing so well for your workouts, allowing you to truly immerse yourself in your music.
Thanks for choosing Sony!
Sincerely,
Jenn.
good work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good! Just good!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JacobS!
We are pleased to hear that your WH-CH720N headphones are performing well for you. It's rewarding to know that you are having a good experience with your new audio gear.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
Sound for Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones. I use them on my turntable. They are comfortable and were easy to connect to my blue tooth Audio Technica stereo phono.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mountain2Valley,
Thank you so much for your valuable feedback! It's great to hear that you love the amazing sound quality, comfortable fit, and easy Bluetooth connectivity of your WHCH720N headphones. We are committed on providing our customers with the best experience possible. Thanks for choosing Sony! - Kris
Value for money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money, it has gone beyond my expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Innocent!
Thanks for sharing your thoughts on the WH-CH720N headphones.
It is most rewarding to hear that you feel they offer great value for money and have gone beyond what you expected!
We designed these to be a perfect blend of performance and comfort, packing in Digital Noise Cancelling and an impressive battery life (up to 35 hours with NC on) into a super lightweight design.
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
Good deal
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, smooth sounds, noise cancellation, battery last long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YokoM,
We are honored to hear that you find the WH-CH720N headphones work great! We are thrilled that you are enjoying the smooth sound, the effective noise cancellation, and the long-lasting battery life. We designed this model to deliver premium features and reliability, and we appreciate you recognizing its strong performance!
Thank you for trusting Sony!
Regards,
Dominick
Great value, low price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality of sound, lightweight and good connectivity..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanG,
We are pleased to learn you gave the Sony WH-CH720N headphones a five-star rating!
It's wonderful to hear that you are enjoying the great quality of sound, lightweight design, and good connectivity. We strive to make our headphones highly functional and comfortable, and your positive comments confirm this.
Thank you for choosing Sony!
Regards,
Dominick