Customer Ratings & Reviews

Hi Inzy, thanks for choosing and purchasing our product. We're glad you are enjoying you new headphones. We understand your feedback regarding the buttons on your Sony unit. Please follow this link to locate the buttons on the headset:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! ~Earl

Hi StephanieH, We're sorry to hear about your headphones. This is definitely not what we wanted you to go through. If you still have the headphones, kindly check the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html There are steps you can perform to improve the noise cancelling of your headphones.

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi emma,

Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We are really sorry to hear about the issue with your WH-CH720N. This is definitely not the news we'd like to hear from you. Unfortunately, physical damage is not covered under warranty. You can contact your local service center or visit our Product Repair website for assistance:
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair

If you require additional assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Sony case number:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Sincerely,

Romeo
Sony Social Support

Hi MySonyOled, We're glad that you like the sound and Bluetooth connection. We're sorry if you find these bulky and can be uncomfortable. Sony values the opinions of customers and is always striving to provide the best experience possible. 

May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi Dogface, Thanks for sharing your experience with the Sony 720N Wireless headphones. We're sorry to hear if your are not fully impressed with it. We'd like to know if you are having issues with it so we can assist.
You may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi COMINATCHA9, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  We also thank you performing a factory reset to troubleshoot the problem. In addition, please ensure the software is updated to version 1.0.8. Please launch the Headphones Connect app to check the firmware version.

For additional steps to follow, please check the Help Guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html

If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi MarT,

Thank you for telling us about your experience with your WH-CH720N headphones. While we're glad that you like most of the features, we're sorry to hear you are having some sound leakage issues when listening with these headphones. Your feedback is extremely important to us and is very much appreciated. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. However, in a quiet room, some degree of sound leakage may still occur depending on individual factors such as fit and the volume at which you are listening to your music or other audio. To prevent sound leakage, make sure to adjust the slider to find your ideal fit and enjoy hours of comfortable listening. Additionally, reducing the volume level can also help to minimize sound leakage.

If you need further assistance regarding your concern, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi SriharshaB, Thanks for the feedback. We're glad you like the sound quality. Thanks for choosing Sony. -Craig

Hi LourdesC,
Thank you for your time writing this review. While we are glad you like the WHCH720N, we're sorry if the headphones does not fit perfectly on your head. We've taken note of your feedback as we always aim to provide the best experience possible for our customers. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris

Hello JohnK, We appreciate your feedback and we are glad that you like your new Sony wireless noise canceling headphones. It's great to hear that you were assisted well by our local dealer. Thank you for choosing Sony! Vincent

Hello MdshazzadH,

Thank you for considering Sony products.

We sincerely apologize for the problems you've encountered with your WHCH720N headphones, particularly the noise issue in wired mode. We understand how frustrating this can be, especially after the return period has ended.

We highly recommend following the steps outlined below to resolve this issue.

No Sound, Muffled Sound, or Noise in Wired Mode:
For detailed guidance, please refer to this article: https://www.sony.com/electronics/support/articles/00255932

Resetting Your Headset:
Find instructions on how to reset your headphones here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html

Initializing (Factory Reset) Your Headset:
To restore your headset to its factory settings, click here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

If you continue to experience the same issue after following the provided steps, please contact us via email at socialsupport@am.sony.com. We would appreciate it if you could include the following information in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We sincerely appreciate your patience and understanding as we work to resolve this matter.

Best regards,
-Fred

Hi JoeyWhodat,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your full expectations with your WHCH720N headphones. Allow to help turn this to a better experience.

For low sound level, please try some solutions below:
Adjust the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
* If the sound is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app.

For the bass sound, this usually depends on the source that you're playing and audio device that you are using.You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Some of these issues can also be fixed by adjusting the equalizer function or the bass sound settings of the connected device.

For reference:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html?utm_source=glean

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi bev1799, Thanks for sharing your experience with the headphones. We're sorry if you feel discomfort when wearing the headphones. Make sure to adjust the headband slider depending on your preference to avoid discomfort. Thanks and regards, -Craig

Hi KDWK, We are sorry to hear about what happened to your WHCH720N. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Ashtrix, We regret to hear that the overall quality, design, and noise canceling didn't live up to your expectations. This is definitely not the news that we would like to hear. The WHCH720N headphones have a robust design which helps prevent any type of breakage under normal use. And if you feel that the effect of noise canceling is not sufficient, please follow the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi JamauniB, We appreciate your feedback. Please make sure to wear your headphones correctly and adjust the headband according to the size of your head to experience the best noise canceling effect. Check out this link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. Also, please take note that the noise canceling function of your headphones is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent

Hi AllenA,
Thank you for reaching out to us. We're sorry if your new WHCH720N headphones keeps disconnecting from your iPhone and TV. Allow us to help troubleshoot the problem. For optimum performance, please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements.

Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train

You may try some solutions below that may help resolve this issue:
Ensure that the headphones and connecting device are within the Bluetooth range(10 m (32.8 ft.)). Set the headphones to “Priority on stable connection”
Remove any obstacles between the antenna of the connecting Bluetooth device and the built-in antenna of the headset.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi JoeM, It's good to know that you like the sound quality of your Sony WHCH720N wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person, especially with regard to your concern. Thank you for choosing Sony! Vincent

Hi CeaserR, We are sorry to hear that the WHCH720N did not meet all of your expectations when it comes to the sound quality. We would love to troubleshoot the issue and make this a better experience for you.

May we contact you to help? If so, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Regards,
Carl