Customer Ratings & Reviews

Hi MarioC,

We're so glad to hear you're enjoying the WHCH720N headphones! Their design, comfort and sound quality make them perfect. The Sound Connect app can improve your listening experience by tailoring sound preferences.
Thanks for choosing Sony!
-Aldair

Hi JenniferP, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl

Thank you for your feedback on the WH-CH720N, Tilor. We're delighted to hear that you enjoy the battery life and sound quality—those are key areas we focus on to deliver a reliable listening experience.

We appreciate your comment about comfort. The WH-CH720N is designed to balance performance, features, and affordability. For users seeking enhanced comfort and premium materials, Sony does offer higher-end models with additional ergonomic features to suit a variety of preferences and listening needs.

Your insights help us continue improving our products. Thank you for choosing Sony, and we hope you keep enjoying your music!

Best regards,
Gus
Sony Social Media Team

Hi PrashantB,

We appreciate the 5-star rating! We're glad to hear that you like the quality of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David

Awesome, ThuinhK! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony. -Craig

Hello Nick,

Thank you so much for your kind words about the WHCH720N headphones! We're thrilled to hear that you're enjoying the great sound quality. It's wonderful that you found a comfortable alternative to earbuds. Your experience motivates us to continue delivering high-quality products. Thank you for choosing Sony!

Best regards,
-Fred

Hi LouisV, We are glad that you like the sound quality of your Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent

Hello Gray49, Fabulous! We're extremely pleased to hear that you are enjoying the comfortable fit, exceptional design, impressive noise canceling feature, and outstanding sound quality of your WHCH720N. Thank you so much for choosing Sony! Enjoy! - Romeo

Hi Dennis, We appreciate your feedback. When wearing the headphones, please make sure to adjust the slider according to the size of your head for a more comfortable listening experience. Check out this link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. Despite your concern, it's good to know that you still like your headphones, especially their sound quality. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent

Hi MichaelS, We are glad that you now have a very good headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent

Hi, Edstation,

Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs at the gym for a very long time with no issue at al!

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi JRami,

Awesome! We're glad that you like the sound quality and user-friendly functions of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-Ralph

Hello KathyM, thank you for sharing your experience! It is truly wonderful to know your friend is enjoying the WHCH720N headphones –undoubtedly the best gift ever! Thank you for choosing Sony. Best regards, -Jenn.

Hi MarkM,
Thanks for your feedback. We're sorry to hear your WH-CH720N headphones aren’t charging.
Let’s try a few things to get them working again:

1. If possible, try charging with a different USB cable or power adapter to rule out any issues with the accessories.
2. Take a look at the charging port on your headphones. If it looks dusty or dirty, gently clean it out with a soft dry brush.
3. Leave them plugged in for at least 30 minutes, even if you don’t see a charging light right away.
4. If you see a blinking red light or no light at all, try resetting your headphones by connecting the headset to an AC outlet and pressing the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously.

Feel free to check out the following link, we put together extra details there that might be helpful for the resetting process: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html

If you’ve tried all that and they still won’t charge, we suggest you to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this to our attention.
Sincerely,
Estefany

Thank you for your feedback, Charlie105! We are pleased to hear that the WH-CH720N headset has met your needs despite its affordability.

The WH-CH720N is designed to provide a great audio experience, featuring noise-canceling capabilities and the ability to connect via headphone cable, allowing for high-quality sound even in environments where Bluetooth use is restricted, such as airplanes. This versatility adds value to its cost-effectiveness.

If you have any more thoughts or questions about your experience, feel free to share!
Thanks for choosing Sony!
Gus

Hello DaughtersLaptop,

Thank you for choosing Sony!

We're thrilled to hear your son loves his WH-CH720N headphones so much. We designed them for both comfort and exceptional sound quality, making them a fantastic choice for anyone who loves their music. Your experience motivates us to continue delivering high-quality products.

Best regards,
-Fred