Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

No content
  • Front. Sony - WHCH720N Wireless Noise Canceling Headphones - Black.
  • Angle. Sony - WHCH720N Wireless Noise Canceling Headphones - Black.
  • Left. Sony - WHCH720N Wireless Noise Canceling Headphones - Black.
  • Alt View 11. Sony - WHCH720N Wireless Noise Canceling Headphones - Black.
  • Alt View 12. Sony - WHCH720N Wireless Noise Canceling Headphones - Black.
  • Alt View 13. Sony - WHCH720N Wireless Noise Canceling Headphones - Black.
  • Alt View 14. Sony - WHCH720N Wireless Noise Canceling Headphones - Black.
  • NOISE CANCELING TO THE NEXT LEVEL Dual Noise Sensor Technology Integrated Processor V1
  • "All Day Comfort: Sony's lightest Wireless Noise-canceling Noise headband ever."
  • Listen Longer: Up to 35 hours battery life* and 3 minutes charge for up to 60 minutes playback* with Sony. When connecting via Bluetooth, battery life is up to 35 hours for music playback usage when DSEE is turned off and codec is AAC. Up to 35 hours for communication time usage. Please note that usage hours may be shorter depending on the codec and the conditions of use. Actual performance varies based on settings, environmental conditions, and usage.
  • MULTIPOINT CONNECTION Connect to two devices at once. "Interoperability and compatibility among Bluetooth devices may vary."
  • In the box, there is a USB Type-C charging cable and a 3.5mm audio cable.
  • CRYSTAL CLEAR HANDS-FREE CALLING: Precise Voice Pickup Technology with Beam Forming Mic. Compatible with Android smartphones (Google App) or iPhones (Siri). Bluetooth connection required.
  • The text on the image reads "Sony NFL Official Headphones of the NFL Sony."
  • Sony WHCH720N Overview Video video 2 minutes 48 seconds
  • Sony - WHCH720N - Product Overview Video video 0 minutes 48 seconds

Sony - WHCH720N Wireless Noise Canceling Headphones - Black

Model:
WHCH720N/B
SKU:
6533162
Highly rated by customers for:
$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2762 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 2,762 reviews

  • Greart headphons

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are fabulous headphones, and I use them quite a bit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TimFromLA, thank you for the five-star rating! We couldn't be happier to hear you're enjoying the WHCH720N headphones –hope you to continue using them as much as you like! Thank you for choosing Sony. Sincerely, -Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Good beginer noise canceling head phones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent pair headphones, partial cancels the cry of a screaming baby :)

    This review is from Sony - WHCH720N Wireless Noise Canceling Headphones - Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JAG0705,
      Thank you for your time writing this review! We're glad to hear you like your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Great headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! Comfortable and have great sound and long battery life

    I would recommend this to a friend

  • Highly recommended

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and decent noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, VenkataumamaheshreddyU,

      Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! Do not forget to download the Sony Sound Connect app to enhance features and the overall experience!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Perfect gift

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them as a gift for my wife and she loves them.

    This review is from Sony - WHCH720N Wireless Noise Canceling Headphones - Blue

    I would recommend this to a friend

  • Fantastic all around headphones!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic all around. Sound is balanced and can be adjusted with the Sony headphones app, noise cancelling is solid, ambient mode is natural, battery lasts forever, the microphone is great and they are feather weight. The ONLY issue is that they don’t come with a case, but one can be picked up easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamG,
      Thank you so much for the 5-star rating! We're delighted to hear your enjoyable experience with the amazing sound quality, app, Noise canceling/Ambient sound features, long battery life, and microphone of your new WHCH720N headphones. We appreciate and taken note of your feedback with regard the case. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Good Basic Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. Easy to connect. Good Sound. Recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, David,

      Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Great daily headphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great intro headphone for daily use. Easy to set up and can be used with or without the app.

    This review is from Sony - WHCH720N Wireless Noise Canceling Headphones - Blue

    I would recommend this to a friend

  • Great all around!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light,comfortable and great sound. The buttons take some time getting use to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Toper,

      Thank you for sharing your experience with the WH-CH720N headphones. We're glad to hear you find them very light, comfortable and that the sound quality is great.
      We appreciate your comment regarding the button layout. We understand that it may take some time to adjust and we value your input as we continuously strive to enhance our products and user experience.

      Thank you for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Noise Cancelling Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work very well. Purchased to replace previous pair that broke due to wear and tear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cowboysarge, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Great product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality sound. Fit completely over my ears and are very comfortable. Especially happy because they were on sale. Great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TravelingGirl,

      Perfect! We're thrilled that you are enjoying the sound quality, fit, and comfort of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    good headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good, great battery life. Not enough room to adjust fit.

    This review is from Sony - WHCH720N Wireless Noise Canceling Headphones - Blue

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SueP,

      We're truly happy that you like the excellent audio and amazing battery life of these headphones. Your feedback regarding the adjustment of the headband is extremely important to us and is very much appreciated. Our WH-CH720N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.

      Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.

      We do have good information on how to wear the headband headphones correctly so it is comfortable on this link: https://www.sony.com/electronics/support/articles/00282845

      Thank you for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Terrible materials break within a year!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Headphones, great sound! I only gave them a 3, because under a year the stem connecting the head phone broke! Sony didn’t consider that any or try and replace them. There still under warranty, but will replace or repair them. Real shame!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FABS,

      Thank you for reaching out and sharing your experience. We are sorry to hear about the issues you've faced with your WHCH720N headphones, particularly with the headband and the support you received. We understand your frustration, and we want to get a better understanding of what happened and see what options might be available. Please email us at socialsupport@am.sony.com with the following details:

      Name:
      BestBuy Username:
      Model Number:
      Case Number(s):
      Issue:
      Telephone Number:

      Thanks for considering Sony products.

      Best regards,
      DiegoV Sony_US

  • BEST HEADPHONES!!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work perfectly with the noise cancelation and lets me hear my favorite songs better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chubasco, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • My new Sony headphones.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit great over my ears and comfortable. Sound is good and noise. Anceling works. Bluetooh connection was a breeze.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DelV, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Love them so comfortable, loud, and cute

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them so comfortable, loud, and cute was easy to connect to my phone also

    This review is from Sony - WHCH720N Wireless Noise Canceling Headphones - Blue

    I would recommend this to a friend

  • Lightweight

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad i picked this sony headphone up they are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bighenry,

      We couldn't be happier to hear how much you're enjoying the WHCH720N headphones! Make sure to download the Sony Sound Connect app to elevate your experience even further!
      Thanks for choosing Sony.
      -Aldair Sony_US

  • Love it 100

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones because I was flying across country to see my grand child for the first time. I needed headphones so I could listened to music and cover up that annoying airplane sound. These headphones got the job done with no problem. I love the noise canceling feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimmyW, Awesome! We are glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • perfect sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound is great and has a wonderful battery life. I love these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenF, thank you so much for your positive review! We’re thrilled to hear that you love the WH-CH720N headphones. We designed them with high-quality sound and long battery life to enhance your listening experience, and we’re glad to know they meet your expectations. Enjoy your music and thanks for choosing Sony!
      Gus Sony_US

  • Solid headphones for a good price!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. They are comfortable on the head and don’t hurt your ears if you use them for a long period of time. I like the app that can help you adjust the sound, it’s very nice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RubyK, Fabulous! We’re extremely pleased to hear that you're enjoying the outstanding sound quality, comfortable design, user-friendly companion app (Sony | Sound Connect), and overall performance of your WHCH720N headphones! Thank you for choosing Sony! - Romeo Sony_US

Page 75, Showing 1,481-1,500 of 2,762 reviews
Sign in or Create Account

Get the latest deals and more.

Best Buy appLearn more
Share on YouTubeShare on InstagramShare on TikTokShare on FacebookShare on PinterestShare on X
Best Buy Canada
AccessibilityTerms & ConditionsPrivacyInterest-Based AdsState Privacy RightsHealth Data PrivacyDo Not Sell/Share My Personal InformationLimit Use of My Sensitive Personal InformationTargeted Advertising Opt OutCA Supply Chain Transparency Act
In-store pricing may vary. Prices and offers are subject to change. © 2026 Best Buy. All rights reserved. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies.