Customer Ratings & Reviews

Sound quality is excellent whether the noise canceling is on or off. I tested these out in a hotel room, sitting at the desk next to the AC, and the noise canceling completely eliminated the surrounding noise. I assume performance on a plane is similar. One detail I am happy about is that using noise canceling is comfortable regardless of the setting. I own a pair of headphones from a competitor, and they create uncomfortable pressure on my ears when not flying in a plane. I do not have discomfort with these. Another nice perk is these are extremely comfortable to wear for long periods of time, and the battery life is massive! I have been wearing them for a few hours per night for the past few days and have only dropped the battery by about 10% (with noise canceling turned off for most of that time). The app on the phone has some nice features, including adjusting the Equalizer, adding a bass boost, adding more devices, and updating the software in the headphones. Sadly, there are a few glitches that I am hoping another software update will fix. The headphones are randomly disconnecting from time to time. Sometimes they maintain the connection for hours at a time, and on a few occasions, they dropped the connection multiple times in an hour, as I was sitting at my computer, listening to music. While they can be simultaneously connected to two devices at once, it is not as seamless as I hoped. If I am listening to music on my computer and I get a text or phone call, I do not always hear the alerts in the headphones. It appears that the headphones play whichever device starts playing first and do not always permit interruptions, even when I really wish I had received them. If I stop the audio from one device, the headphones will then allow audio from the other device. In a perfect world, I wish they allowed both simultaneously, but that is probably a big challenge and not always desired. When using them as a headset for phone calls, my friends report excellent sound quality coming from the microphone. There are two cons I am really not happy about. First is that there is no case included. I am terrified to travel with these without a case because I am afraid they will break in my carry-on bag. I have cheaper headphones that come with a case, and if cost is an issue, I would rather pay more and have the case included. Thankfully, cases are being made for these, so I have one on the way. The second major con is the signal range. I listen to music on my computer nonstop while working at home. My apartment is small enough that I can usually wander to any location with Bluetooth headphones and still have signal. The range on these for me is only about 20 feet, line of sight, which is much less than my other headphones. If the signal is weak, these headphones immediately disconnect and will not reconnect until I manually tell my computer to do so. My other headphones have no problem until I am a good 30+ feet away, with multiple walls in between. They also reconnect automatically if the signal is dropped. This might be something they can change in the software as well, so fingers are crossed. Obviously, this is not an issue if people only use these connected to their portable devices or they never have much distance between the headphones and the device. As I said in the beginning, the sound quality is excellent. As an adult, I am really happy with the performance. I get plenty of bass, but I also hear crisp highs without a problem. I have listened to a variety of music genres, and I am satisfied. Based on that, I would recommend these to a friend as long as they do not need a long range ie wearing them while cleaning the house. I remain hopeful that the other problems will be fixed with a software update. Because they have not been fixed yet, I only gave four stars.

Review for: Sony - WHCH720N Wireless Noise Canceling Headphones - Black These noise canceling headphones are a pleasure to wear. They are comfortable and lightweight with a nice seal to keep out the world - if you want to. That is, the noise canceling feature works extremely well, but also has an “ambiant sound” setting that allows you to hear what’s going on around you. Great for commuting, this feature lets you catch the train announcements and keeps you aware of your surroundings while walking. The controls are simple to use, with a single power button on the left side and noise control and volume and play/stop on the right. If you download the Sony app (and you should!) you get more precise controls, like an equalizer that you can tailor to your listening preferences, or a slate of equalizer settings for different types of music or voice. You can even even power down the headphones using the app. The headphones allow the use of multiple voice services, including Siri, Alexa, Hey Google, and others. Taking a phone call is easy and works well with the “beam forming mic” that picks up sounds coming from your mouth instead of your entire environment. Remarkably, the headset is rated to last 35 hours on a charge. I haven’t played them that long yet, but after many hours of use, the voice prompt (accessed by touching the power button while on) stills says “battery fully charged!” Quick charging gives you an hour of use after only three minutes! How’s the sound? Really nice! Crisp treble and voice with excellent bass response not possible with other kinds of headsets like earbuds.

I have spent years fighting to find a decent pair of bluetooth headphones since no phone manufacturer wants to make a decent phone with a jack anymore (which is endlessly stupid, but I digress). I have tried everything form fancy expensive Galaxy Buds to a myriad of budget options, and all have the same problems. Flawed connectivity, noticeably glitchy, slightly reduced sound quality. These finally fix it. The inclusion of an option to use a headphone jack on devices that let you is a great feature. Along with multipoint connect. They fit perfectly around my skinny neck (your mileage may very on that), so travel with them is a breeze. And for the sound quality, these are absolutely the best headphones for your money. I was loathe to go to overears full time because I like being able to take one out to hear my surroundings, and every noise passthrough I used before was sucky. (usually the outside noise obnoxiously trebley). Not with these. I actually go to concerts to listen with my headphones on because it actually makes the concerts sound better than with no headphones. Extremely convincing, near perfect noise passthrough. The app is easy to use and has a great selection of features: from custom EQs, to adjusting the noise pass through, to other various quality of life settings. The 3D adaptive sound feature is great, though a little tricky to set up at first, and noise cancellation is very good, though not the best in the world. The battery life is also almost unbelievable. I use these headphones a lot--sometimes all day--and I still only have to charge them once or twice a week. Multipoint connection is also a very nice plus if, say, I am working at my computer and still want to be able to answer phone calls hands-free.

The Sony 720N offers superb sound quality with amazing comfort at a price that wont break the bank. The ANC features allow you to drain out unwanted background noise and submerse yourself with a nice Ebook, Podcast, or song. The Sony wireless headphones offer everything you would expect to get from a wireless set up. Easy connectivity can be made through either the app or your techs bluetooth setting. The earcups are extremely comfortable and combined with the long battery life will help keep you in the mix for as long as possible. Speaking of which this headset offers about 48 hours of playlife with ANC off and Claims 35 hours with ANC on. The headphones offer quick charge time capablities, and while i didn't try out all different times what i can say is that on a battery with only 10% life left i charged the headset for 10 minutes and got 50% life back which would equate to roughly 40% in 10 minutes. The frame has a very durable design and flexes with such easy that not once was there any cracking or creaking noises which should help to give you more structural longevity. The built in mic means you can take phone calls or be a part of voice chat without having to grab your phone. Voice quality is very good and while the headset does do a decent job filtering out background noise you need not worry about back ground noise drowning out your voice unless its wind noise. Noise canceling on the Sony WHCH720N is probably some of the best out there. Noise pollution does not completely go away however it becomes so distant that once sound is played through your headset its as if it completely vanishes. Speaking of which sound quality on this headset is phenomal however where it really shines is through the app. The app has so many advance features to enhance your spatial audio or 360 sounds. What i will tell you is that out of the box the sound quality is ok, after downloading the app and adjusting my outputs quality greatly improved. And while some may not pick up on this, but once burn time (or break in) was achieved audio quality improved noticeably. For what this headset offers and the price point in comes in at, this is a easy buy

These headphones are incredible! I got them while they were on sale for $120, and they were so worth the money. I had new neighbors move in, and they were so loud at night and during the day (I telework most days) and I was becoming miserable because they made focusing on work hard and at night were messing with my sleep schedule. I tried lots of things to resolve the issue (my air pods, white noise okay night, silicone ear plugs, etc.), but nothing seemed to help, either it would help with higher frequency sounds like their voices, or it would help with lower sounds like the bass of their TV/speaker, but not both. I got these headphones as a last resort, and they are amazing! They were being super loud the other day, I put these on, turned on ANC, and couldn’t hear them at all. Even without playing music! My roommates also have Fridays off (I unfortunately don’t), and sometimes could be distracting from work even with my door closed, I wore these one Friday morning and didn’t even realize they were both awake and in the kitchen (with my bedroom door wide open) till I took the headphones off! Absolutely amazing! Now the downsides/reason for 4 out of 5 stars? For one, the bass on these is super boosted (granted that’s in the name), however you can adjust that in the app so that’s not much of an issue honestly. The real downside is these are a tad large/better for larger heads, they’re not the comfiest (they can kinda hurt the top of your head over time, but I find I can fix this if I put a scrunchy or something cushiony on my head under the part that rests on the top of my head), and they’re also kinda ugly (honestly might just be my opinion, they’re def not as cute as the Apple ones or Bose ones). However I don’t plan to wear them out, so honestly all those things I don’t mind, it would just be things to be aware of! Also probably not the best for the gym if you have a small head, they’d probably fall off with certain movements. Additionally the microphone is actually very good, as long as you have ANC activated, otherwise I have been told it sounds like someone is crinkling a wrapper constantly in the background. But overall, if you are dealing with loud neighbors, telework in a noisy situation, etc. these are amazing (just maybe wait for them to go back on sale again)!

The WHCH720N Wireless Noise Canceling Headphones are Sony's low-cost ANC Bluetooth headphones, but they deliver sound and customization that punches well above their price range. I've tried these headphones on all kinds of music as well as phone calls, and found them to be a very decent set for my needs. When the EQ is dialed in, the bass response keeps things tight and well-rounded, and the trebles get plenty of separation and space to live in. The headphones are lightweight with a battery that holds enough juice for many hours of listening. The ear pads are very soft, and stay comfortable during long listening sessions. as a person who wears glasses, I value that comfort a lot. The ANC isn't as complete as you'll get with a higher-end set of headphones, but it's totally reasonable, and with music playing—even at not-too-loud volumes—the sounds of the world around you disappear. The WHCH720N's also pair with Sony's "Headphones connect" mobile app, which offers tons of additional functionality. Of course there's custom EQ and firmware updates, but you can also use the app to configure spatial audio and other enhancements that intelligently learn your listening behaviors and tune the sound to you. My few gripes with the WHCH720N are these: they're lightweight to a fault, and feel just a bit fragile. There's also no way to fold the headset up into a smaller form. The cans swivel and the headband adjusts, but they don't offer the portability that some people may demand. Adding to the problem of portability, they don't come with a carrying bag, so if you want to take these on the go, consider getting a case or be ready to wear them around your neck when you're not listening.

Sony is one of my favorite brands; and I’ve never gotten a dud, be it TV, BD player, speakers, etc. The WH-C720N headphones uphold my confidence in Sony. When removing them from the box, you’ll quickly discover how lightweight they are. That and the ergonomic over the ear design make for excellent head/ear comfort. I wear hearing aids, so in-the-ear buds aren’t an option. Charge the battery, and you are all set. My music source for these phones is one of my Echo Shows, and the Bluetooth pairing was done in seconds. Choosing a mix of music types, I put the phones to the test. From first to last, the sound was great. Channel separation and balance, as well as clarity are superb. I was hearing musical voices that I had not heard previously, even with hearing aids. In addition to the excellent sound, there are more great features. Noise cancelling isn’t 100%, but I’ve never had phones that were. That said, cancelling is at an acceptable level. A full charge provides a lot of listening time. The longest consecutive time I’ve used the phones was about 45 minutes, and there was still power to spare when I shut it down. The Bluetooth connection works so well that I can roam all over my two-story house, out on the deck, and in my yard. If connected with a mobile phone, making/receiving hands-free phone calls is no problem. Sony scores with another winner. When the weather is nice, I look forward to a lot of deck time with these headphones playing my music. They really fill the bill, and at an affordable price. Get yourself a pair and enjoy your music indoors or outdoors.

This is my 2nd pair of premium Sony headphones. I have to say, this model did not disappoint! I've been wearing these in a variety of different environments both indoor and outdoor generally with a lot of background noise to really push the limits of the noise cancelling and it is superb. You can really enjoy whatever music or podcast you listen to without being distracted. In the box comes a USB-A to USB-C charging cable and a 3.5mm audio cable to connect to any of those devices still lingering around with a headphone jack. Nice touch if you'd like to bluetooth to your phone and hard wire to a PC. I often listen to music from my PC while I work, so it came in handy. Wearing the headset is very comfortable and lightweight. Great for taking the dog for a walk while jamming to some tunes. The companion app is great for setting up equalizer levels and customizing the sound to your liking if you're an audiophile. Buttons are conveniently placed and easy to use effortlessly once you get used to them, though I've never had an issue with that on any headset I've ever used, so this is par for the course. Battery life is extraordinary and charge time is pretty fast. Also, simple connection process tested on both a Google Pixel 6 and iPhone 14. Overall, this is an excellent set of headphones in what I would say a mid-range price point. Definitely recommend if you're not wanting to head up to the high end but the low end isn't cutting it for you. You'll get your money's worth here.

This is my second pair of Sony Wireless Headphones. The audio is very crisp and the headphones themselves are comfortable. I work on computers and phone devices over 40 hours per week so I benefit from the two-way audio for work meetings and the noise canceling setting when I’m editing audio or video. I find the Ambient Noise and Noise Canceling features to be effective! There are moments when I want to be able to listen to my surroundings while having personal audio and I find myself clicking into the Noise Canceling feature when I really want to focus on something or if I’m in a meeting where I want less distractions. The ear pieces are very soft and comfortable. I find the pressure on the ear cups to be just right, even as a glasses wearer, I find these comfortable. The sizing mechanism on these offers a good range. These headphones include an auxiliary cable so I can connect them to my audio interface, a device used to record professional audio, where wireless audio is not an option. The right ear cup has the volume buttons, a play/pause button, and the button to toggle between Ambient Noise and Noise Canceling. This pair makes certain chimes when toggling Bluetooth and AMB/NC buttons. In order to know which button is for volume up or down, the ‘volume up’ button has a tactile bump on it. The power button also activates Bluetooth pairing. The Bluetooth connection was easy and quick with my computer devices, but was more difficult with my Google phone. One of the features of these headphones is the multi-device connection which prompted my phone to ask if I wanted to connect the headphones to any device signed in with my Google account. Accepting this prompt only worked once or twice, most other times it either took upwards of 7 minutes to connect with a lot of troubleshooting, or wouldn’t connect at all. Usually if I want to use headphones on my phone, I need a quick connect and don’t have minutes to establish a connection that should take seconds. Overall, I’m pleased with these headphones for their comfort and Ambient Noise/ Noise Canceling features. I wish they paired easier with my Google phone, but all in all, they work well with most devices and I like the sound I'm getting from the Sony WHCH720N Wireless Headphones.

Great headphones that my 12 year old keeps stealing from me. Why does she steal them? Its because they are light and comfortable with the noise canceling that she can escape from her family. As for my use, the sound is great and they are comfortable around my ears. There are plenty adjustment points to make them comfortable and therefore can be worn for long stretches without being too tight on the ears. The noise canceling is also great for me as I can't even hear my keyboard strokes as I type this review. As I mentioned the sound is great and the volume can be controlled with the buttons on the left ear. I will say they get very loud though so do be cautious with kids as they definitely can get too loud for them. For connectivity the charging is convenient with a USB C connection and they also have the ability to connect to a device with a cord besides being wireless with Bluetooth. I would also recommend downloading the Sony Headphone app for your phone. In the app you are able to see the amount of battery left, the settings for noise canceling, the equalizer with a scroll of the presets, settings like how long before auto power off and the ability to connect to 2 devices simultaneously. The app will also update the headphones wirelessly with the latest version of the headphone software. Overall, these headphones have great sound and comfort with an app to utilize many features. I would recommend them to anyone looking for wireless or wired noise canceling headphones.

Whoa these are really good noise canceling headphones! I already have the Sony WH-1000XM4 headphones, which are awesome, but I wanted another, less valuable pair for work use. Not sure why Sony insists on using these password-type model numbers, but okay. These WHCH720N headphones do a great job at a more affordable price point than my fancier model. These headphones don’t fold up or come with a travel case. When I press the power button it makes one sound when it turns on, and a different sound when I push it again to turn them off. These do connect and operate with the Sony Headphone app. You can control the noise cancelation or ambient sound control as well as equalizer function, plus a multitude of other things. Battery life is crazy long at 35 hours per charge. The top of the headset is padded and is extendable. The padded ear cushions are nice and soft. I only have used these on one phone call, but the person on the other end said I sounded good and normal. Usually I make work phone calls with a phone headset, but if I’m doing something where I only have to listen, I’ll use headphones. I feel like I’m yelling when I wear something covering both ears for a phone call, but that’s just me. Included in the box is a 7” long USB-A to USB-C charging cable and an aux cable, plus instructions with a QR code for further information. The packaging is all plastic-free, the packaging designers are doing impressive work too. Overall a great set of headphones at a decent price.

I just purchased these yesterday and WHEN I TELL YOU its SAUR GOOD. The delivery was so fast and Best Buy was having to deal so you know I had to try and it was VERY WORTH IT. Don’t let the price fool you and think there probably bad. These are very sleek and classy so for a person who has very ELF EARS these are a win.

I recently had an incredible shopping experience at Best Buy. The moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me. The store's layout was organized and easy to navigate, making it simple to find what I was looking for. The wide selection of products amazed me - from the latest gadgets to home appliances, they had it all. What truly stood out was the expertise of the staff. They patiently answered all my questions, providing me with valuable insights that helped me make informed decisions. Moreover, the checkout process was smooth and efficient, ensuring I didn't have to wait in long lines. The staff's commitment to customer satisfaction was evident throughout my visit. Overall, I'm thoroughly impressed by Best Buy's commitment to providing top-notch customer service, a vast array of high-quality products, and a pleasant shopping environment. This store has earned my trust and I'll definitely be returning for all my tech needs. Kudos to the Best Buy team for making shopping such a delightful experience

Sony has a winner with the WHCH720N headphones. Their light weight makes wearing them for long periods of time a pleasure. The noise canceling capability of these is top notch and is far better than I expected. Regarding battery life, it has plenty of it. Up to 35 hours has allowed me use these connected to my projector for many hours of TV shows and movies. So far, I've only had to charge the headphones only once since I received them. The Sony app allows you to adjust settings to your preference. They also have a headphone cable port on them which can be used with the supplied 3.5mm headphone cable if you need to plug them directly into an audio source. The sound quality is great whether you are watching movies, listening to music or audio books, you'll appreciate the rich sound these produce. Connecting these to a Bluetooth source is simple and the controls on them are easy to find and use. Sony has done an amazing job engineering these for great sound and top level noise canceling. If you are looking for reasonably priced, comfortable to wear headphones with rich sound and great noise canceling, then I would recommend giving these a try.

The headset arrived well packaged and with a nearly full charge. It only took a few minutes, maybe 15 to get it to full battery and then to adjust to fit and setup the app. The controls are well located and easy to use and the noise reduction was excellent. The dynamic range of sound was quite nice and the option to change from wired to wireless was a real plus as I use these at home and also when travelling and working out. The phone call feature and multi connect was seamless as well. The headset is light and the spring tension of the band is enough to keep the set on your head without feeling like it is squeezing your head or ears. About 20 hours of use thus far and still not needing a charge cycle yet. It would have been nice to have a case of some sort in the package and the cabling provided is somewhat short - so if you are planning on using these with the wired option, make sure you are set up to be close to the device or if worn that the device is close to your head. Also, you'll need an adapter (not included in the package) to use this set wired to a newer iPhone. All in all a very good set, lack of cabling length and case aside.

I bought these looking for a starter set of affordable quality headphones. Having researched and watched reviews of the bigger name brand headphones with loads of features, I thought it'd be good to just buy a reliable product from Sony. First impressions, the headphones were cool, comfortable, and have an astounding battery life. The first week I wore these nearly 5 hours every day, the battery was only at ~60% after the week. Since then I've worn them in the heat while doing yard work, working out, running, and menial tasks around the house. They are excellently excellent. 10/10. Sometimes certain aspects of a product like the material just doesn't matter. Plastic makes up most of the headphones, but it's still super good quality, I don't feel like these will break, and I can tell the headphones will surely last for years. I have experienced zero issues with disconnection or being unable to pair with other devices. All in all these are a great purchase, absolutely well worth my money.

Great affordable lightweight long battery life and sound amazing

I bought these solely for gym training which does wonders for me during my training days. However, i find myself using these more often during the day because they work so well. I also have the Airpods Max which work well as they should. These ones are a lot lighter on my head and they do the same job. I like the app because i can use it to change the ambient sound and it also keeps track of my listening habits as well as the activity from my music app. I made a good choice to purchases these for the gym and just for everyday use now as well. Would buy them again when i need to. $99 was a good price for them though. Im not sure about $150.

I got these in Black for Christmas and I love them so far! They are lightweight and very comfortable around the ears. The sound quality is great, I feel like it’s very comparable to my last pair. My last pair of headphones were the studio 3 beats headphones. They would fall off during my workouts due to how heavy they were and my ears would get sore after a while (anything over an hour in them). I’m excited for this cheaper option and hopefully an upgrade to the beats! The only thing that would make this a 10/10 is if they offered these in more colors… particularly green!

Recommend very good sound quality. Good for long trips. And when you need to go to the gym and not hear everyone.