Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 6533162
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Great value, low price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality of sound, lightweight and good connectivity..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanG,
We are pleased to learn you gave the Sony WH-CH720N headphones a five-star rating!
It's wonderful to hear that you are enjoying the great quality of sound, lightweight design, and good connectivity. We strive to make our headphones highly functional and comfortable, and your positive comments confirm this.
Thank you for choosing Sony!
Regards,
Dominick
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very comfortable. I bought them for my son on the autism spectrum.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
We are excited to hear about your experience with the Sony WH-CH720N headphones! We are thrilled that you found both the sound quality and the comfort level to be great. Thank you so much for sharing your feedback and for choosing Sony!
Regards,
Dominick
Battery 5h MAX
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but battery life is not the greatest
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LynaT,
We are glad you like the great sound quality of the WH-CH720N headphones, but we are sorry the battery life is disappointing. These headphones are rated for up to 35 hours with Noise Canceling on. Shorter life is often caused by using multiple high-drain features (like Equalizer, DSEE, and NC) simultaneously. We recommend checking the settings in the Sony | Headphones Connect app; if the short battery life continues, please contact support for an assessment.
Thanks for choosing Sony.
Best regards, Eliab
Good deal
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, smooth sounds, noise cancellation, battery last long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YokoM,
We are honored to hear that you find the WH-CH720N headphones work great! We are thrilled that you are enjoying the smooth sound, the effective noise cancellation, and the long-lasting battery life. We designed this model to deliver premium features and reliability, and we appreciate you recognizing its strong performance!
Thank you for trusting Sony!
Regards,
Dominick
Good buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the purchase. Good value for the buy. Very happy!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Bengalboy1991!
We are absolutely thrilled to hear that you are Very happy with your purchase of the WH-CH720N wireless headphones and that you feel they offer good value. It’s incredibly rewarding to know that we’ve delivered a product that meets your expectations for both quality and price.
Thank you again for choosing Sony and sharing your positive experience!
Best regards, Gus, Sony Social Media Team
Great budget headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality and very light weight i recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacF,
It is fantastic to know that you recommend the Sony WH-CH720N headphones and gave them a five-star rating!
We are thrilled to hear that you are enjoying the great audio quality and the very lightweight design. We aim to combine high performance with comfort, and your positive comments are highly appreciated.
Thank you for your review, and for choosing Sony!
Regards,
Dominick
Check for price match when you can
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony’s WH‑CH720N is a lightweight, budget-friendly ANC package. At just ~192 g, they’re the lightest over‑ear wireless ANC cans Sony offers. If you want comfortable, long‑lasting ANC headphones that sound lively and cost a fraction of top-tier models, the WH‑CH720N hits the sweet spot—just don’t expect luxury build or studio-grade acoustic precision.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvoUser,
We're delighted to hear they hit a "sweet spot" for you. Our goal with this model was to deliver comfortable, lightweight ANC with lively sound at an accessible price. Your feedback confirms we're succeeding in providing great value and performance for everyday listening.
Thank you for choosing Sony, have an amazing day!
DiegoV
Insane quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and very comfortable! I can say that this is the item you need if you want to avoid conversations and want to listen to your podcast at great quality one thing I can say is I take them into the sauna for 30 minutes and they don't overheat or get damaged so quality is insane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CesarB, we're absolutely delighted to receive such a glowing 5-star review for your Sony - WHCH720N headphones! It's wonderful to know they're delivering amazing sound and the comfort you need for your podcasts, perfectly helping you stay focused when you need it. And hearing about their performance even after 30 minutes in a sauna is incredible proof of their great quality. Thank you for sharing your fantastic experience and choosing Sony! Regards, -Dominick
Great headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted me so long i still have them to this day i would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImJoJo!
Thank you so much for sharing your feedback with us. We are really happy to hear that your WH-CH720N headphones have lasted you so long and that you would recommend them.
These headphones are designed to provide a comfortable fit with long-lasting battery life, along with effective noise cancellation and clear sound quality to keep you connected to your music and calls.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
Great for the price…
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought these headphones during black friday, and ended up getting them for 100$, which I found to be a great deal. Flat out, you get what you pay for. I think these headphones are great for your average user but for the more techcentric and audiophile oriented people these headphones can be seen as a little lacking. Comfortability, wearing these for around an hour or two is fine, although depending on your ear size the plastic part near your ear may cause some discomfort but I think that realistically goes for any over the ear headphone especially for this price range. The biggest selling point for these headphones I would have to say is the noise cancelling. I think the noice cancelling on these headphones is alright. Not amazing as at times I can still notice backgroud noise if I focus on listening for it. But if Im not focused on it and just doing work theyre great to keep the background noise to a minimum. I think the best part of this purchase is the app that sony has dedicated to their headphones and ear phones. It allows pairing to two devices at one time (which I find super useful) and the trabsition between devices is seamless. There is also the option to rework your buttons for noice cancelling and a transparency mode. Soeaking of transparency it is also okay as its not the best but it still works fine. The one qualm I have with these headphones is the microphone, though with any bluetooth headphones, I usualy suspect the microphone to not be great. Ive usually been told when I speak with a normal tone I sound a little quiet or muffled on the other end. Which leads to me having to speak a little louder than usual, where I end up just switching to talking on my phone because I would rather not be loud in public spaces. Overall these headphones I think are great for entry level users especially if you can get these on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GMilan, Thank you so much for taking the time to leave us a positive review of your Sony WHCH720N. We're glad you like the great noise cancellation, sound quality, comfortable fit, and a variety of presets and custom features using the Sony | Headphones Connect App. For mic-related concerns, please refer to the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
If you have any specific suggestions or features you'd like to see, feel free to share them with us. Contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Your insights are important to us as we work to meet and exceed your expectations.
Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great! I got mine on sale and I love everything about them. The noise cancellation is really good. I hear a bit but that is because I don’t turn the volume all the way. The only issue I had, it took me a while to connect to a second device. It didn’t pick up the Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your feedback and for sharing your experience with the WH-CH720N, JudithA! It’s rewarding to hear you're enjoying the sound quality and noise cancellation—especially after getting them on sale.
We appreciate your mention about the challenge connecting to a second Bluetooth device. If you run into this again, try placing the headphones in pairing mode by holding the power button for about 7 seconds, until you hear "Bluetooth pairing." This should allow other devices to discover and connect to your headphones more easily. For switching between devices, make sure to disconnect from the first device before pairing with the next.
If you ever need more detailed guidance, our support team is always happy to help. Thanks again for choosing Sony—enjoy your listening experience!
Best regards,
Gus
Sony Social Media Team
Very nice headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones because I no longer have to worry about earbuds falling out, I can answer the phone with them, and they are noise-cancelling. I can have a conversation and not have to take the headphones off my head to hear or speak to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vincento,
That's fantastic to hear! We're thrilled your WH-CH720N headphones are giving you such a liberating experience, especially with a 5-star rating. It sounds like you're really appreciating the design that keeps them securely on your head, eliminating the worry of earbuds falling out. We're also glad the noise cancellation is working so well for you, allowing you to answer calls and even have conversations without needing to remove them. That seamless interaction is exactly what we aim for with these headphones.
Thanks for choosing Sony. Enjoy the freedom and clear communication your CH720Ns provide!
DiegoV
Good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good headphones. my daughter loves them very much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mina,
Thank you for choosing Sony!
We’re excited to hear that the WHCH720N headphones are a hit with your daughter. It’s wonderful to know they’re bringing her enjoyment, and we appreciate you sharing this positive experience with us. Thank you for choosing our product!
Best regards,
-Fred
Painless To Use & Great Value for the Money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great value for the pricepoint (I think I got them for $99 on sale). Bought these for work since my home setup is Apple-only. Pairs with my office laptop (Dell) flawlessly every single time - which was my number one concern. (I haven't tried switching them back and forth, so I can't speak to that.) Sound and mic are both decent (not studio quality by any means, but fine for Spotify and Microsoft Teams, which is all I use them for) and the controls are reasonably intuitive (pressing the power button gives you a nice spoken battery percentage, and the volume + play/pause buttons are hard to tell apart, but you get used to it). I also give these high marks for convenience. Noise cancelling is pretty robust; it works well in a busy office, and they're comfortable enough to wear for an hour or two at a time (they are heavy enough that you know they're there, though - I don't know that I'd wear them for hours and hours on end uninterrupted). But what really surprised me is range and battery life. I only have to charge them maybe once a week with intermittent usage throughout the day, they charge really quickly, and the range is good enough that I can get up and walk to get a cup of coffee from the break room (approx 50 feet / two walls away) no problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yume, You've made an excellent choice! Thank you for upgrading to your new WH-CH720N headphones. We're glad you're enjoying all the improvements we made on these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Whether you’re working from home or relaxing with your favorite content, the WH-CH720N are ergonomically designed to be lightweight and comfortable. With up to 35 hours battery life, you can wear them for longer without needing a break. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
A swing and a miss for Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Passable Bluetooth headphones from Sony. Sound quality is good and the bass enhancement adds a good boom to the music (at a slight sacrifice to vocal clarity. Comfort is decent for short term wear, but after an hour it starts to dig into your ear becoming quite uncomfortable. For the cost of these, I would not recommend purchasing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your detailed feedback, TXnate.
We are pleased to hear that you find the sound quality good and that the bass enhancement provides a satisfying boom to your music. We aim to offer a sound profile that many listeners enjoy, especially in this price range.
However, we are very sorry to hear that you found the comfort level disappointing, particularly after short-term wear. Headphones should remain comfortable for extended periods, and it is certainly not the experience we intend for them to start digging into your ear and becoming uncomfortable after just an hour.
We appreciate your honest assessment regarding the overall value and will certainly pass your feedback on comfort directly to our engineering and design teams for future product improvements.
Thank you for bringing this to our attention and for choosing Sony.
Best regards, Gus, Sony Social Media Team
A lot of headphones for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife when on sale. Amazing headphones for the price, good sound quality and noise canceling, very light and comfortable. To be honest there's not a huge difference to my own Sony WH-1000MX4 higher end model.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience with the WH-CH720N, KevinS! It's a truly pleasure to hear that you find them to be amazing for the price, and that your wife is enjoying them.
We're especially glad to know that you're impressed with the sound quality, noise canceling, and that you find them very light and comfortable. We designed these headphones to offer a fantastic balance of premium features and value. Your honest comparison to the WH-1000XM4 is a powerful testament to the quality we've built into the WH-CH720N.
Thanks again for choosing Sony, and we hope your wife continues to enjoy her headphones!
Best regards,
Gus
Sony Social Media Team
Amazing sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation works amazing when i work in a office with lots of people around. I can’t hear a word of what people are saying around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamV,
Thank you for choosing Sony!
We're honored to hear that the noise cancellation on your WHCH720N is working amazingly well in your busy office. It brings us great joy to know it helps you focus by blocking out surrounding conversations. Thank you for sharing!
Best regards,
-Fred
Solid headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable & does a decent job of noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohannaK,
We're glad to hear you find the WH-CH720N headphones comfortable and that they are doing a decent job with noise cancellation! We aim to provide a great listening experience for everyday use.
Thanks for choosing Sony.
Best regards, Eliab
Great ear phones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and a good price. I would recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brownfamily,
That is wonderful news!
We are so pleased to hear that you are enjoying the excellent audio performance and appreciate the value of the Sony WH-CH720N headphones. Thank you very much for your strong recommendation and for choosing Sony!
Regards,
Dominick
head phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT ITEM. I love everything about this head phones. My son also loves it and has taken it away from me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DerickS,
Thank you for choosing Sony!
It's a true pleasure to hear that you and your son both enjoy the WHCH720N headphones so much. It’s wonderful to see the headphones creating such a positive experience for both of you. Thank you for sharing your positive experience!
Best regards,
-Fred