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Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2762 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,762 reviews
  • Rated 4 out of 5 stars

    Couldn't get it to work with ps5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for son because he HAD to have anc. would not work with ps5, so exchabged for ps headphones and worked flawlessly of course...told ya so

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sephiroth4,
      Thank you for your time writing this review. We're sorry if the WHCH720N did not work with your son's PS5. You can connect this headphones to your Television (via Bluetooth- the TV must support Bluetooth A2DP (Advanced Audio Distribution Profile)) so you can get the audio from the PlayStation 5. We still recommend using headphones that are designed for consoles. We do apologize for the inconvenience and thanks again for purchasing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Head sets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, comfortable, amazing sound, can be worn for several hours at a time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardN, We are happy to know that you like the sound quality of your Sony headphones and you are comfortable wearing them. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound and comfort quality. The battery lasts and it was affordable compared to others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Regina, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Cancelled Noise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it sound quality wise, ease of connectivity, value for money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lakay, That's awesome! We are thrilled to hear that you love the sound quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and very confortable. Very good battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaM, we're glad you like the sound quality, comfort and battery life of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am no sound expert but I love this headphones. The sound quality and the noise cancelling are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amed, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Exellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds perfect, it's worth the value. I recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RolandoR, We are happy that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for a good price. I am satisfied and all music listeners. I recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BohdanT, What a great deal! We're glad that you are very much satisfied with your new Sony WHXH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for your recommendation and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Worked like a charm

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my son who was having hearing sensitivity issues. Easy to set up worked as expected

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, AhmundY! We're glad that your son liked the performance of the headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Online ease of ordering

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    came quickly, well packaged and easy to use..Great sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leaks, Thank you for the great review! We're so pleased to hear that you like the ease of use and great sound quality of your Sony WHCH720N. And good to know you had an hassle-free online shopping experience. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, holds a charge, easy to use. I do wish the volume could be turned higher than the max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlotteK, We are happy that you like your new Sony Sony WHCH720N wireless noise canceling headphones. If the sound level is quite low, please check and make sure to adjust the volume of the headset and the connected device. You may also ronnect the Bluetooth device to the headset once again to isolate the issue. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Love these headpones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headpones for the gym and office, can easily carry a charge to last all day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexandraG,
      Fabulous! We are truly grateful that you love your new headphones. Nice to know it suits your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Solid purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Effectively blocks out sound and turns a plane ride into bliss.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenP, Awesome! We are glad to hear that you are enjoying your new WHCH720N with its excellent noise canceling! Thank you for the 5-star rating! -Carl Sony_US

  • Rated 5 out of 5 stars

    Bought on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones on an excellent deal. I’m happy with the value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BokaJr,
      Perfect! Glad to hear we were able to give you a great deal. Thank you for choosing Sony and enjoy your new Sony headphones! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. Well work it. Long lasting battery life and very clear sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlphonsoS,
      Perfect! We're thrilled to hear you like the clear sound and long battery life of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They last good 3 days and they good base and I enjoy them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LamontR, We are happy to hear that you enjoy your new Sony WHCH720N wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sound good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Sound great. Noise canceling is a bonus.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LilyP, We are happy that you like the quality of your Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Love sony!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The previous version i had of these broke so i bought these updated version and i love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gglicano,
      Thank you for the 5-star rating! We really appreciate how much you love your new WHCH720N and we are very sorry to hear what happened on your previous headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you so much for being our valued customer and for trusting Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Good headphones!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. The noise cancelling works well and nice bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewR, We are happy that you like the noise canceling and bass quality of your Sony WHCH720N headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Budget friendly headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall sound quality and build quality is nice. Light and easy to handle

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sumana,

      Thanks for commenting! We are very happy to hear your satisfaction with the amazing sound quality, lightweight & easy to handle design, and reasonable price of your WH-CH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US