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Customer Ratings & Reviews

$99.99
Save $78.01
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2816 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 2,816 reviews
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Lightweight with awesome sound & noise cancelation

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WHCH720N Wireless Noise Canceling Headphones are a great set of headphones. These headphones are incredibly lightweight, they feel good on your head. I can imagine wearing these on a plane and actually falling asleep with them comfortably resting on my head and ears. Set up was easy. These immediately connected to my iPhone 13. There is an app called Headphones Connect, that walks you through orientating the sound set up for optimal sound. It takes pictures of your ears. There is some true quality sound coming out of these! It really immersve. Had to update the app and headphones immediately upon syncing and it took about half an hour to complete. They came with a good charge, and come with a usb charging cable as well as a 3.5mm adapter cord to plug into. Battery life has been good so far. I would love it if it came with a case or carrying bag. Looking at others in this category i think thats the only thing missing and is easily fixed by buying your own. Overall these are quality headphones with great sound. I'm glad to have them & will benefit from their use next time I'm on a flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi skylord,
      Awesome! We're so happy to hear your satisfaction with the great sound quality, noise canceling features, lightweight, battery life, easy setup and connectivity with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had these for about a month now and these are a great pair of headphones. I do wish they came with a travel bag or collapsed. I stick them in a cloth bag and toss them into my backpack to and from work. I got them because the office i work in has a bunch of chatty Kathy's that apparently never have any work to do because all they do is talk! The battery life is amazing, I listen to music and make calls 6 out of the 8 hours a day and charge them maybe once a week (depending on use). People can hear me clearly and i haven't noticed any issues. I personally like that i can still hear a bit of background noise. I like over the ear due to my industrial piercing, it doesn't hurt it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanaT, awesome! Glad you to hear that you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great. Hard to imagine anything better than Sony!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound. Best NC options and quality. Great equalizer. Sooooo Comfortable! Easy setup with Sony App. Love the included cable and ability to connect via cable to airline audio when travelling. Now, I just wish there was a hard sided compact case that I can stash in my carry-on without worrying about damaging the headphones and cables . Guess I will find a brand X solution for now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable & Good!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good! For the price point, it's really durable and the sound quality's great. Before, I used to have issues with any kind of headphones and earbuds as I would break them in under 2 weeks-1 month; I've had these for maybe 2 years now and they still function really well even though I've dropped them quite a few times... Super easy to connect and switch between which devices it's connected to! The noise cancellation is pretty good as well. Overall, I would really recommend these :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the fantastic review, belugaluvr!

      It’s awesome to hear that your WH-CH720N has survived two years of daily life and a few drops—that durability is exactly what we aim for! We’re also glad to know the multipoint connection and noise cancellation are making your switching between devices seamless.

      Thank you for the recommendation and for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Price, Great Comfortability , Overall Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew I wanted a pair of Sony headphones as I have heard nothing but great things, after doing my research I decided on the pair as they were a great price espically with the amazing sale Best Buy was having at the time. I have been using the headphones for about 3 weeks now and they are so comfortable and noise canceling feature (main reason I bought them) is so amazing and worth buying these headphones. I would recommend these for college students as the on/off noise cancelation feature is right at your fingertips.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaA,

      You made the right choice! We're glad that you like the comfort and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great set for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure what to expect when I ordered these but they’re pretty good. The battery lasts you a long time and you don’t have to constantly charge them. They’re also comfortable and the noise canceling function is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrea, Awesome! We are glad to hear that you are happy with your new WHCH720! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    So good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going for the beats studios until an associate told me to try Sony & i fell inlove. The sound is clear, doesn’t hurt my head, Battery life is amazing. 10/10 recommend & the blue color is beautiful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Giselle,
      Nice! Good decision in getting our Sony WHCH720 Headphone. You will surely not regret getting this one. We're glad that you love your new Sony heaphone for its sound quality, amazing battery life and it does not hurt your head when wearing it. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony and for recommending it! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfortable, long lasting battery and very good sound quality! Noise cancellation works so well I keep getting scared because I can’t hear my roommate coming into my room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Taylor,
      Awesome! We're delighted to hear you are enjoying the comfortable fit, long battery life, superb sound quality, and noise canceling features of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Foldability

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers were really helpful since I don’t know much about headphones. So far the audio is great and so is the noise cancellation. They’re super light and comfortable. Only con is they don’t fold so it takes up a bit of space but not much of a bother.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilyA,

      That's great! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sonny-WHCH720N Wireless Noise Canceling Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of Headphones! I was surprised by the bass output. Connecting with the phone and using hands free talk is wonderful. Light and comfortable. The noise cancelation is also good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JerryR, we're glad you like our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Beyond better than the other popular brands.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone is beyond better than the more popular or more expensive ones in the market like the Beats or the apple products one. For the price, this is just exceptionally great! Good buy for us and I highly recommend it. The music quality, the crisp, the listening options and the comfort are all 5-star for me. Great product, great work Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi andre17gotgame, Awesome! We are so glad to hear that you are happy with your purchase! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great sound & lightweight

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying these new Sony WH-CH720N headphones! So far I’ve found them to have great audio performance and they are surprisingly lightweight. The sound right out of the box is great. But to really bring the sound to life, download and use the Sony headphone app. The additional abilities the app gives in adjusting the sound to your liking make a difference. The headphones feel nicely built and I’m really impressed with how lightweight they are. They are really comfortable and unlikely to cause fatigue from wearing them for extended periods of time. The controls are pretty standard and easy to understand. The noise cancellation works very well. This is a feature that has really improved on headphones over the years. And to be honest, with how well the cushions fit over your ears you might find you really don’t need the noise cancellation in many situations. Additional features such as hands free calling and ability to use them with the included standard 3.5mm headphone cable work great as well. A USB to USB-C cable is included for charging, but like most products these days no charging block is included. Battery life is said to be around 35 hours and I would say that’s a honest estimate. Overall these are a great set of headphones that are easy to recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Duluthian, Thank you for the amazing review! We're thrilled you're enjoying the great sound quality, lightweight design, excellent noise cancellation, comfortable fit, excellent battery life, a variety of presets and custom features to match sound quality using the Sony | Headphones Connect App that tailors sound to your personal preference, and overall performance of your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phones comfortable and sound great battery are good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones almost two years ago now and waited until now to write a review for them. they are some of the best headphones i have used. the sound quality is incredibly good and they can get very very loud. additionally, the noise cancelling/transparent modes work very well as well (especially in the gym). one thing i want to highlight is the fact that i use these headphones every day for at least 4 hours and i typically only need to charge them once a week, if that. the battery life is amazing. the only thing i really have to "complain" about is that the microphone isnt that good, but if you arent needing to use the microphone that does not really matter.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyeB!
      Thank you so much for your thoughtful review. We are delighted to hear how well the WH-CH720N headphones have performed for you, especially with their sound quality, noise cancelling and impressive battery life.

      We appreciate your feedback about the microphone and will keep it in mind for future improvements.

      We appreciate your business and thank you for choosing Sony headphones!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i havent tried the higher tier models but what i do know these are great value for the money gives you decent anc and they connect to anything with bluetooth while giving you great sound quality!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation on these headphones is amazing! They’re super comfortable and the audio quality is great! The battery life on these is also sooo amazing !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vanessa,
      Perfect! We are very glad that you are enjoying the superb sound, noise canceling features, comfortable fit, and long battery life of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Good headphones for the price. Would recommed. -Cons: Noise cancelling sucks -Sound a bit muddy -Pros: Pairing works great -Battery lasts a long time

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Bought for noise cancelling, great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these ver Memorial Day weekend 2024. They’re great with noise cancelling and having the apps for immersive audio. Photos are taken of the ear and you do need to download the apps with Immersive audio. Once you do so, holy crap is it a game changer. The music is amazing and the battery life is about 10 hours on a single charge. I HUGHLY RECCOMEND the warranty from Sony. The Geeksquad warranty is limited to what the Sony warranty offers at the same price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tomas,
      Excellent choice! We're happy to hear that you are enjoying the noise cancellation, Sony Headphone| Connect app, long battery life, and warranty of your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the greatest experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Very light, well constructed. Excellent sound, good battery life. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones and cute color! The audio leaks a little but I don’t care because the noise canceling is amazing. And battery life is crazy good, didn’t need to charge mine for a whole week

    I would recommend this to a friend