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Customer Ratings & Reviews

Your price for this item is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2699 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 2,699 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phones comfortable and sound great battery are good

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great set for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure what to expect when I ordered these but they’re pretty good. The battery lasts you a long time and you don’t have to constantly charge them. They’re also comfortable and the noise canceling function is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrea, Awesome! We are glad to hear that you are happy with your new WHCH720! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    So good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was going for the beats studios until an associate told me to try Sony & i fell inlove. The sound is clear, doesn’t hurt my head, Battery life is amazing. 10/10 recommend & the blue color is beautiful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Giselle,
      Nice! Good decision in getting our Sony WHCH720 Headphone. You will surely not regret getting this one. We're glad that you love your new Sony heaphone for its sound quality, amazing battery life and it does not hurt your head when wearing it. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony and for recommending it! - Marco Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfortable, long lasting battery and very good sound quality! Noise cancellation works so well I keep getting scared because I can’t hear my roommate coming into my room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Taylor,
      Awesome! We're delighted to hear you are enjoying the comfortable fit, long battery life, superb sound quality, and noise canceling features of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Foldability

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workers were really helpful since I don’t know much about headphones. So far the audio is great and so is the noise cancellation. They’re super light and comfortable. Only con is they don’t fold so it takes up a bit of space but not much of a bother.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmilyA,

      That's great! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony does not disappoint. My favorite features are the noise cancelling and the comfy pads.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Valerie! It's wonderful to hear you're loving your WH-CH720N headphones! We feel privileged to know you're enjoying the comfort of the earpads and the noise canceling feature, which is designed to really let you focus on your music.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sonny-WHCH720N Wireless Noise Canceling Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of Headphones! I was surprised by the bass output. Connecting with the phone and using hands free talk is wonderful. Light and comfortable. The noise cancelation is also good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JerryR, we're glad you like our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony wireless headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will really recommend this product because it's a little bit cheap and like if you don't want something too expensive you can use it for school and also the noise canceling is actually really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HillaryA!
      We appreciate your 5-stars review! We are delighted to hear such positive feedback about the noise cancellation feature on the WH-CH720N headphones.

      With these headphones, you can keep your music playing all day with a battery life that delivers up to 35 hours of power.

      Thank you for choosing Sony. We appreciate your recommendation!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Beyond better than the other popular brands.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone is beyond better than the more popular or more expensive ones in the market like the Beats or the apple products one. For the price, this is just exceptionally great! Good buy for us and I highly recommend it. The music quality, the crisp, the listening options and the comfort are all 5-star for me. Great product, great work Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi andre17gotgame, Awesome! We are so glad to hear that you are happy with your purchase! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Great sound & lightweight

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying these new Sony WH-CH720N headphones! So far I’ve found them to have great audio performance and they are surprisingly lightweight. The sound right out of the box is great. But to really bring the sound to life, download and use the Sony headphone app. The additional abilities the app gives in adjusting the sound to your liking make a difference. The headphones feel nicely built and I’m really impressed with how lightweight they are. They are really comfortable and unlikely to cause fatigue from wearing them for extended periods of time. The controls are pretty standard and easy to understand. The noise cancellation works very well. This is a feature that has really improved on headphones over the years. And to be honest, with how well the cushions fit over your ears you might find you really don’t need the noise cancellation in many situations. Additional features such as hands free calling and ability to use them with the included standard 3.5mm headphone cable work great as well. A USB to USB-C cable is included for charging, but like most products these days no charging block is included. Battery life is said to be around 35 hours and I would say that’s a honest estimate. Overall these are a great set of headphones that are easy to recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Duluthian, Thank you for the amazing review! We're thrilled you're enjoying the great sound quality, lightweight design, excellent noise cancellation, comfortable fit, excellent battery life, a variety of presets and custom features to match sound quality using the Sony | Headphones Connect App that tailors sound to your personal preference, and overall performance of your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones and cute color! The audio leaks a little but I don’t care because the noise canceling is amazing. And battery life is crazy good, didn’t need to charge mine for a whole week

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones are great!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great. I am amazed at the battery life, and the noise cancelling works well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryP, thanks so much for sharing your feedback with us!

      We are delighted to hear you're loving your new WH-CH720N headphones. We're glad to know you're happy with the battery life and that the noise canceling is making a difference.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones excellent sound quality and amazing battery life. I literally charge them once a month and use them about 36 hours each week

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfort + immersive audio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Audio. 10 stars for the comfort. Worth the money spent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, UdithW!

      We are absolutely delighted to hear you are giving the comfort of your WH-CH720N headphones "10 stars"! Ensuring our headphones offer an exceptional listening experience and all-day wearability is a top priority for us. It's also wonderful to know you are enjoying the great audio and find them worth the money spent.

      Thank you again for choosing Sony! Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Perfect gift for my child.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints. The noise canceling is pretty solid. Battery life is great. Sony headphones usually have superior sound and these are no different. I would buy these for myself if they didn't look so weird on my big head.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent noise canceling headphones. They're super comfortable to wear. If I need another set again I'll be going with the sony noise canceling headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Very light, well constructed. Excellent sound, good battery life. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation on these headphones is amazing! They’re super comfortable and the audio quality is great! The battery life on these is also sooo amazing !!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vanessa,
      Perfect! We are very glad that you are enjoying the superb sound, noise canceling features, comfortable fit, and long battery life of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Bought for noise cancelling, great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these ver Memorial Day weekend 2024. They’re great with noise cancelling and having the apps for immersive audio. Photos are taken of the ear and you do need to download the apps with Immersive audio. Once you do so, holy crap is it a game changer. The music is amazing and the battery life is about 10 hours on a single charge. I HUGHLY RECCOMEND the warranty from Sony. The Geeksquad warranty is limited to what the Sony warranty offers at the same price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tomas,
      Excellent choice! We're happy to hear that you are enjoying the noise cancellation, Sony Headphone| Connect app, long battery life, and warranty of your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the greatest experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Work as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work as described! Very comfortable and sound cancelling when listening to music or show

    I would recommend this to a friend