Customer Ratings & Reviews

Hi Browntoro1975,

Thank you for the 5-star rating! We're glad to hear that you like the clear sound quality of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David

Hi SomaCruss,
Awesome! We're glad that you found the best headphones that perfectly suits your needs and expectations. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris

Hello JimmyM, Thanks for sharing your feedback. We are happy to hear that you are very pleased with your Sony wireless headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent

Hi RdyPlyr1,

That's awesome! Thank you for the positive feedback and we're glad to hear that you like the battery performance of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony and have a nice day!

-David

Hi AlondraA,
Amazing! We're glad to hear that you love the comfortable fit of your new headphones. Nice to know it suits your needs and expectations. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris

Hi wyyang, We're glad that you like the comfort and sound quality. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi LuciaM, We are glad that your son is very happy with his Sony wireless noise canceling headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. Thank you for trusting Sony! Vincent

Hi StephenH, we're glad you like the sound quality of our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl

Hi Evan,
Thank you for so much for such a great review! We're very pleased to hear your satisfaction with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hello KennithL, We appreciate your feedback and we are happy that you like the sound quality and noise canceling feature of your Sony WHCH720N headphones. Thank you for trusting Sony! Vincent

Hi RicDs, great! We're glad you like the ease of use, features and sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi MichelleA, We are glad that you loved your Sony wireless noise canceling headophones and they works well for you. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent

Hi Andre, We are glad to hear that your partner absolutely loves her new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give her a clear and natural conversation during calls. You chose the best for her. Thank you for trusting Sony! Vincent

Hi BellaProSeriesToaster, nice! We're glad you like the noise canceling feature of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi HafsaH,
Thanks for the review and for sharing your experience. We're truly sorry to hear that the WH-CH720N headphones aren't working as they should, especially since they were a gift for your daughter. We can definitely understand how disappointing that is.

Let’s try a few simple steps to see if we can get them charging:

-If the headphones are very hot or very cold, they might not charge. Let them sit at room temperature for a bit.
-Reset and initialize the headphones. Here are the links where you can find instructions for each procedure.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783325.html

Additionally, here is a link with more recommendations you can try: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776816.html

If those steps don't do the trick, you'll need to contact the Sony support team in the country where you bought them. This is because warranty rules and repair parts can vary from one region to another. https://www.sony.com/locale-selector

Thanks for considering Sony products and letting us know about this issue.
Warm regards,
Estefany

Hi DanielE, Awesome! We're glad that you like the sound and noise canceling function. Thank you for your feedback and for choosing Sony. Erin

Hi Centsable1, Awesome! We're very pleased to hear it works really well. And we're very excited for you to try the exceptional noise cancelling feature of this unit. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi Anon,

You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi JaimeC,
Thank you so much for the 5-star rating! We're thrilled to hear your enjoyable listening experience with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris