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Customer Ratings & Reviews

Your price for this item is $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2699 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,699 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Unbeatable for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling / active listening feature works very well and have been amazing for gaming/listening to music. Very comfortable and highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great at first…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially LOVED these headphones! Noise cancellation was perfect, and sound quality was great. Unfortunately, either my smaller than baby like ears are the issue (very possible), or the quality has declined. If they aren’t fully charged (sometimes even when they are), the noise cancellation simply does not work. Bluetooth connectivity is great never any issues there, it’s weird to connect but it’s very straight forward. You cannnot take phone calls with this - so don’t even try (not a flaw for me). I love that you can if you have time to have the sound be customized to your ear. Before the issues started it was a 4.5, but today it’s a 3.5 for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KristenJ,

      We are sorry to hear that the excellent noise canceling and sound quality you initially loved have recently declined, especially regarding performance when the battery isn't fully charged. It is certainly not normal for the noise cancellation (NC) to fail intermittently unless the battery is critically low (below 10%), so this suggests a potential software or power management issue. Please try resetting the headphones by holding the power and NC/AMB buttons simultaneously for about 7 seconds, and ensure you have the latest firmware via the Sony | Headphones Connect app. If the NC performance issue persists even after a full charge and reset, please reach out to our support team for troubleshooting https://us.esupport.sony.com/support/s/support-contact?language=en_US.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for my daughter. They are way better than expected. The sound is definitely superb and do cancel out the noise. Super comfortable around the ears

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! So comfy and the noise canceling great! Battery quality is really good too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KerryW,

      Thanks for sharing your positive experience with the WH-CH720N headphones! We're thrilled to hear you love their comfortable design, the top-tier noise cancellation technology and long-lasting battery life.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Rated 5 out of 5 stars

    Sony headphones work great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this as a Christmas present. It was not the one I had originally picked out for myself. I believe this Sony set was on sale and had good ratings so my husband purchased it. I work in a noisy environment but also need to be able to hear coworkers. Took these to work and they work great. I can click a button and listen to music or my book and click the button again and hear my coworkers very well. Very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, MELISSAT!

      We’re thrilled to hear that the WH-CH720N is working out so well for your workplace needs. It is great to know that the ability to switch between your media and hearing your surroundings is providing the convenience you need in a noisy environment. We are glad your husband's choice has been such a success!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Comfortable with Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t owned a lot of headphones in my life so I don’t have a lot to compare these to, but I really enjoy these. I think they’re very comfortable to wear and I think the sound quality is great. I had a little bit of trouble getting them connected to more than one device, but I was able to figure it out. I mostly use them connected to my phone to listen to music and I haven’t had any issues with them disconnecting even when walking a little bit away from my phone. I would definitely recommend these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bunnymama,

      We are thrilled to hear that your WH-CH720N headphones are providing such a comfortable experience with great sound quality! It is wonderful to know that the Bluetooth connection remains stable even when you move away from your phone, and we are glad you were able to successfully set up the multipoint connection for your devices. We truly appreciate your recommendation and are happy these are working out so well for your music listening. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    A Satisfying Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very nice headphones, I just have some personal grievances that prevent a 5 star rating from me, would give a 4.5 if I could. I like that there is both a noise canceling and ambient sound modes. The mic quality is very good and use it often for work calls and meetings. The cups are a bit shallow so I have to adjust them from time to time, other than that I find them comfortable to wear for long hours (for work and gaming). I personally didn't like the fact that I had to download an app to use the headphones but do understand the function of the app and how its used to better the experience of the user.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoolerDad,
      Thank you for your time writing this review. It's wonderful to hear that you are enjoying the noise cancellation, ambient sound mode, mic quality, and comfortable fit of your WHCH720N headphones. We appreciate your feedback with regard the earcups and app. Sony values customers opinion as we always strive to deliver the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Great sound for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for decent price. Very light weight and feels comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones specifically because I was traveling to Japan, 10 hour flight. I knew I needed some headphones with noise cancelling, but I did not want to spend a lot of money and these were the right price. They worked great in the plane, fell asleep with them on listening to music. Connected just fine with the in plane entertainment too. Now I use them at home when I don’t want to hear anything else. For the price the headphones did the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headphones – Kids Love Them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my kids, and they are very happy with them. The sound quality is clear and balanced, and the noise canceling works well for studying, watching videos, and travel. They are comfortable to wear for long periods, lightweight, and easy to use. Battery life is also very good, so they don’t need to be charged constantly. Overall, this has been a great purchase. The kids are satisfied, and as a parent, I’m happy with the quality and performance. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fatih,

      It is most rewarding to hear that both you and your children are so satisfied with the WHCH720N. We are thrilled that the clear, balanced sound and effective noise canceling are providing the focus they need for studying and the immersion they enjoy while traveling.

      Thank you for trusting Sony.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ver confortable and sound is amazing. I really like the color pink.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CeciliaV,

      Thank you for choosing Sony!

      We're truly heartened to learn that you’re enjoying the comfort and amazing sound of your WHCH720N headphones. It’s great to know the pink color adds that extra touch of style you love. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Really great headpjonws

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, the noise canceling was really amazing and battery life too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Penacolada,

      Thank you for the fantastic 5-star review! We're thrilled to hear that you are so impressed with the noise-canceling and battery life of your WH-CH720N headphones.

      Your feedback perfectly highlights what we believe makes this product a standout. The WH-CH720N features our Integrated Processor V1, which, combined with the Dual Noise Sensor technology, provides advanced noise cancellation so you can immerse yourself in your music. We designed these headphones for all-day listening, and we're glad to know they're meeting your needs.

      Thanks for choosing Sony, have a great day!
      DiegoV Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are good; it has great sound quality with both Bluetooth and the included cable, and it is comfortable to wear as well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great for casual use. Comfortable. Good sound.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a musician, so I have a special appreciation for sound. These are great for the price. I ended up returnng them for the newest Bose BT Headphones which are an expensive step up and back to Bose which I've just grown to love over the years. Also, these are comfortable, but I work and wear my headphones 12-16 hours a day, so paying a premium price for a premium higher-end level of comfort is more a necessity for me versus a pair like these Sony's that would be completely fine for casual use. Very nice looking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BMB1,
      Thank you for your time writing this review. We really appreciate you like the sound quality, stylish design, and comfortable fit of the WHCH720N headphones. However, we're sorry to hear you returned the unit. Finding the right headphones can be a personal choice. Sony offers a variety of high-end headphones with excellent sound quality and features. For more information about our products, please visit our website through this link: https://electronics.sony.com/

      Sony values customers opinion and is always striving to provide the best experience possible. Thanks again for purchasing Sony. - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable. The sound is great. They block outside sound. Only complaint is I wish they came with a case.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 4 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit, good sound, battery lasts a long time and they are light weight. It was a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product. Lower cost, great sound, great features with allowing sounds around you with clicking a button. Battery life is great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    In blue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and comfortable to wear. The noise cancelling feature is essential for me and works well. It charges within 3 hours or less and a full charge will last for 35+ hours. It has a charging light that turns off when done and a USC connector for faster charging. Sony includes a lot of personalized options through the app that expands your listening experience. I'm very satisfied with these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesA,
      Awesome! We're glad to hear your enjoyable listening experience with your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Nice to know you like the amazing sound quality, comfortable fit, noise canceling features, long battery life, and customizable app. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very Good For Price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tired of earbuds getting lost and constantly broken, so I decided to switch to a headset. Sony is a known brand to me, so they were my go to. Even though this is the base model, they are still fantastic compared to what I was using. Amazing battery life, crisp sound, noise cancelling that filters out ambience but still lets me have a conversation without taking them off, this headset is well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Muse,
      Thank you for appreciating and supporting all the work that goes into our product! We always strive to deliver the best quality with our products and aim to provide the best experience possible. We really appreciate that you are satisfied with the amazing sound quality, long battery life, and noise cancellation of the WHCH720N headphones. Thank you so much for trusting Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. Purchased them last minute for a flight, and they were incredible at blocking out the airplane noise that occurs during takeoff and landing. The sound quality is perfection and they are so much more comfortable than my husband’s more expensive headset. I will always reach for these. Love love love

    I would recommend this to a friend