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Customer Ratings & Reviews

$99.99
Save $78.01
Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2815 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 2,815 reviews
  • Rated 5 out of 5 stars

    A blessing in disguise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones for my 8 year old granddaughter. At first, I was hesitant to purchase them as I thought this was more appropriate for a much older child or adult, however I am so glad I did. As it turns out, her parents are going through a separation which has been and will continue to be heartbreaking for her and her 5 year old brother. She puts these headphones on at night, in bed, so she can listen to classical, soothing music ( think Yo Ma Ma) in order to relax and fall asleep. This purchase was so much more than just another Xmas gift. It was a healthy coping strategy for a precious child whose whole world is being turned upside down. I am most grateful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this touching story, Nana06.

      We are deeply moved to hear that the WH-CH720N headphones are providing your granddaughter with a sense of comfort and peace during such a difficult time. Knowing that our technology can offer a helpful coping strategy for her is incredibly meaningful to us.

      We are so grateful you chose Sony to help support her. Our best wishes to you and your family.

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    THESE ARE WORTH EVERY PENNY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best Over the ear headphones i’ve purchased in my lifetime. When it comes to comfortability, that is always first on my list when scouting for headphones and sound quality is second. But these said “ITS ME HELLO” Because they have both of those qualities and then some. Multi Connection, crystal clear phone calls even if the Noise Cancelling tech is grand. The Spatial Audio/360 im not sure on because i have an iphone but they still sound oh so sweet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoryA,

      It is great to hear that the WH-CH720N has earned the title of the best over-ear headphones you’ve ever purchased! It is also wonderful to know that features like multipoint connection and crystal-clear call quality are making your daily use even better, and we're glad that "sweet" Sony sound is shining through perfectly on your iPhone.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony wireless headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will really recommend this product because it's a little bit cheap and like if you don't want something too expensive you can use it for school and also the noise canceling is actually really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HillaryA!
      We appreciate your 5-stars review! We are delighted to hear such positive feedback about the noise cancellation feature on the WH-CH720N headphones.

      With these headphones, you can keep your music playing all day with a battery life that delivers up to 35 hours of power.

      Thank you for choosing Sony. We appreciate your recommendation!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony does not disappoint. My favorite features are the noise cancelling and the comfy pads.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Valerie! It's wonderful to hear you're loving your WH-CH720N headphones! We feel privileged to know you're enjoying the comfort of the earpads and the noise canceling feature, which is designed to really let you focus on your music.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones excellent sound quality and amazing battery life. I literally charge them once a month and use them about 36 hours each week

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    A Satisfying Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very nice headphones, I just have some personal grievances that prevent a 5 star rating from me, would give a 4.5 if I could. I like that there is both a noise canceling and ambient sound modes. The mic quality is very good and use it often for work calls and meetings. The cups are a bit shallow so I have to adjust them from time to time, other than that I find them comfortable to wear for long hours (for work and gaming). I personally didn't like the fact that I had to download an app to use the headphones but do understand the function of the app and how its used to better the experience of the user.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoolerDad,
      Thank you for your time writing this review. It's wonderful to hear that you are enjoying the noise cancellation, ambient sound mode, mic quality, and comfortable fit of your WHCH720N headphones. We appreciate your feedback with regard the earcups and app. Sony values customers opinion as we always strive to deliver the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Perfect gift for my child.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints. The noise canceling is pretty solid. Battery life is great. Sony headphones usually have superior sound and these are no different. I would buy these for myself if they didn't look so weird on my big head.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent noise canceling headphones. They're super comfortable to wear. If I need another set again I'll be going with the sony noise canceling headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Great sound for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for decent price. Very light weight and feels comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones are great!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great. I am amazed at the battery life, and the noise cancelling works well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryP, thanks so much for sharing your feedback with us!

      We are delighted to hear you're loving your new WH-CH720N headphones. We're glad to know you're happy with the battery life and that the noise canceling is making a difference.

      Thank you for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones specifically because I was traveling to Japan, 10 hour flight. I knew I needed some headphones with noise cancelling, but I did not want to spend a lot of money and these were the right price. They worked great in the plane, fell asleep with them on listening to music. Connected just fine with the in plane entertainment too. Now I use them at home when I don’t want to hear anything else. For the price the headphones did the work.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great for casual use. Comfortable. Good sound.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a musician, so I have a special appreciation for sound. These are great for the price. I ended up returnng them for the newest Bose BT Headphones which are an expensive step up and back to Bose which I've just grown to love over the years. Also, these are comfortable, but I work and wear my headphones 12-16 hours a day, so paying a premium price for a premium higher-end level of comfort is more a necessity for me versus a pair like these Sony's that would be completely fine for casual use. Very nice looking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BMB1,
      Thank you for your time writing this review. We really appreciate you like the sound quality, stylish design, and comfortable fit of the WHCH720N headphones. However, we're sorry to hear you returned the unit. Finding the right headphones can be a personal choice. Sony offers a variety of high-end headphones with excellent sound quality and features. For more information about our products, please visit our website through this link: https://electronics.sony.com/

      Sony values customers opinion and is always striving to provide the best experience possible. Thanks again for purchasing Sony. - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Unbeatable for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling / active listening feature works very well and have been amazing for gaming/listening to music. Very comfortable and highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for my daughter. They are way better than expected. The sound is definitely superb and do cancel out the noise. Super comfortable around the ears

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Work as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work as described! Very comfortable and sound cancelling when listening to music or show

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    In blue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and comfortable to wear. The noise cancelling feature is essential for me and works well. It charges within 3 hours or less and a full charge will last for 35+ hours. It has a charging light that turns off when done and a USC connector for faster charging. Sony includes a lot of personalized options through the app that expands your listening experience. I'm very satisfied with these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesA,
      Awesome! We're glad to hear your enjoyable listening experience with your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Nice to know you like the amazing sound quality, comfortable fit, noise canceling features, long battery life, and customizable app. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very Good For Price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got tired of earbuds getting lost and constantly broken, so I decided to switch to a headset. Sony is a known brand to me, so they were my go to. Even though this is the base model, they are still fantastic compared to what I was using. Amazing battery life, crisp sound, noise cancelling that filters out ambience but still lets me have a conversation without taking them off, this headset is well worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Muse,
      Thank you for appreciating and supporting all the work that goes into our product! We always strive to deliver the best quality with our products and aim to provide the best experience possible. We really appreciate that you are satisfied with the amazing sound quality, long battery life, and noise cancellation of the WHCH720N headphones. Thank you so much for trusting Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality, Weight

    Rated 4 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit, good sound, battery lasts a long time and they are light weight. It was a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! So comfy and the noise canceling great! Battery quality is really good too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KerryW,

      Thanks for sharing your positive experience with the WH-CH720N headphones! We're thrilled to hear you love their comfortable design, the top-tier noise cancellation technology and long-lasting battery life.

      We appreciate you choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Rated 5 out of 5 stars

    Comfort + immersive audio

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Audio. 10 stars for the comfort. Worth the money spent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, UdithW!

      We are absolutely delighted to hear you are giving the comfort of your WH-CH720N headphones "10 stars"! Ensuring our headphones offer an exceptional listening experience and all-day wearability is a top priority for us. It's also wonderful to know you are enjoying the great audio and find them worth the money spent.

      Thank you again for choosing Sony! Best regards, Gus, Sony Social Media Team sony-global