Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Where’s the button?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected but it’s impossible to find and press the on/off button, which is flat, small and the same black color as the rest of the device.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Inzy, thanks for choosing and purchasing our product. We're glad you are enjoying you new headphones. We understand your feedback regarding the buttons on your Sony unit. Please follow this link to locate the buttons on the headset:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! ~Earl
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not believe these head phones are actually noise cancelling, becuase the noise was not cancelled and headphones were returned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Mark,
Thank you for considering Sony products.
We're truly sorry to hear that the WH-CH720N headphones did not deliver the noise cancellation experience you expected, and we regret any frustration this caused. This is certainly not up to the quality standards we strive for, and we take your concerns very seriously. Please be assured that we will forward your comments to our dedicated Sony team for their thorough review as we continue to work diligently to improve our products. Thank you for sharing your feedback with us.
Best regards,
-Fred
snapped with regular use
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had any issues with my Sony XM3’s or XM4’s, but the rotating piece broke on these headphones after only 8 months. After going though reviews I found out I’m not the only one. This it’s not covered under the 1yr Sony warranty after contacting support, even though it seems to be a known issue. I would look elsewhere or buy the Geek Squad warranty (although there’s not much they could do in repairs here since it’s snapped).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emma,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We are really sorry to hear about the issue with your WH-CH720N. This is definitely not the news we'd like to hear from you. Unfortunately, physical damage is not covered under warranty. You can contact your local service center or visit our Product Repair website for assistance:
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
If you require additional assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Sony case number:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.should cost 50$ i want my money to mean something....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GregoryG,
Thank you for sharing your feedback, and we are sorry to hear your experience with the WHCH720N headphones. We genuinely want your purchase to feel worthwhile and regret any inconvenience this has caused. If there are any features or aspects you feel are lacking, please let us know—sometimes a reset or exploring additional settings can enhance performance. Your experience matters to us, and we appreciate you taking the time to help us understand how we can better fulfill your expectations. If you need further help, please reach to our technical department at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products.
Best regards
DiegoV.
Could not be more disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited to get these in the mail today considering all the positive reviews and Sony statement that they are noise canceling. The name of the product includes the words noise canceling, but I can assure you that they are in fact not. I can hear the vents in my car blowing I can hear other music over the top of what I'm listening to. I could not possibly be more disappointed. They sound nice if you don't need to drown out other people's noise, but if you do keep looking. I'm going to have to go through the hassle of sending them back. I am so disappointed because the closest Best buy is more than an hour's drive away.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieH, We're sorry to hear about your headphones. This is definitely not what we wanted you to go through. If you still have the headphones, kindly check the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html There are steps you can perform to improve the noise cancelling of your headphones.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Light weight but at a cost
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for very light headphones, then these are for you, but I did not like the quality of the ear foam or the connectivity to my pc.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaximilianM. We really appreciate your thoughts and feedback shared regarding our WH-CH720N Sony headphones!. They are also known for their excellent noise-cancelling capabilities. You can try cleaning the existing earpads with a damp, warm soapy washcloth if looking for a more comfortable feeling. For obtaining replacement parts, including ear foam pads, you can visit Encompass Parts directly for your WHCH720N model at https://encompass.com/. For connectivity issues, please make sure you're following these steps on the next link. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html?search=bluetooth. Hope this helps. Thanks for choosing Sony. Best regards, Milton.
Low to Mid Tier Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best, Not the worst. Noise cancelling blocking, 6.5/10 Sounds can be better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for taking the time to share your honest feedback on the WH-CH720N, SwamiJay. We appreciate your rating and your thoughtful comments on both the noise cancelling performance and sound quality.
It's great to hear that you found the noise cancelling feature “blocking,” as our goal is to help reduce distractions in various environments. That said, we understand from your review that you feel there’s room for improvement in the sound quality, and we value constructive input like yours as it helps us learn where we can do better.
If you haven’t already, we encourage you to try the Sony | Headphones Connect app to explore different sound settings and profiles, which may help you tailor the audio experience to your preferences. Your feedback will be shared with our product team as we continue to refine and enhance future Sony headphones to better meet the needs of users like yourself.
Thank you again for sharing your thoughts. If you have any additional feedback or questions, please don’t hesitate to reach out. Your experience matters to us and helps us grow.
Best regards,
Gus
Sony Social Media Team
Warm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, Bluetooth works well, Bulky not easily stored ( like in a backpack) 2 stars for they retain the heat/warmth your head/ears emit can be uncomfortable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MySonyOled, We're glad that you like the sound and Bluetooth connection. We're sorry if you find these bulky and can be uncomfortable. Sony values the opinions of customers and is always striving to provide the best experience possible.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
BUDGET WH-1000MX4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good ANC. UNFORTUNATELY Bluetooth disconnects always. Even with a factory reset, I've had nothing but bad connectivity every time I play music or videos.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi COMINATCHA9, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We also thank you performing a factory reset to troubleshoot the problem. In addition, please ensure the software is updated to version 1.0.8. Please launch the Headphones Connect app to check the firmware version.
For additional steps to follow, please check the Help Guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Stick to the pros
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I expected much more. Premium price for average headset. Stick the the brand hat start it all Bose
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dogface, Thanks for sharing your experience with the Sony 720N Wireless headphones. We're sorry to hear if your are not fully impressed with it. We'd like to know if you are having issues with it so we can assist.
You may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Just no!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great right up until they were out of warranty. After that, the headphones no longer charged despite trying multiple different chargers and outlets. I reached out to customer service and was told I could make an appointment, pay for a diagnostic test to be run and then pay for repairs. Not worth it. Wouldn't recommend and won't be buying again.
No, I would not recommend this to a friendAvrage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are cool with a alright hearing to it tho if you have a small head they Will fall off but that is more of a me problem #smallhead
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LourdesC,
Thank you for your time writing this review. While we are glad you like the WHCH720N, we're sorry if the headphones does not fit perfectly on your head. We've taken note of your feedback as we always aim to provide the best experience possible for our customers. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are okay I feel that they're overpriced for the sound but when you need a good set of headphones for DJing they will do as a backup
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertP, Thank you for your honest review! We are glad to hear that you are enjoying your new WHCH720N headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
They are ok, but not worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are fine. They have a good sound quality, battery lasts a lot and the noise cancellation works (not as good as the xm4s). What I don't like is that they have sound leak because I can't use them around other people without them hearing the songs I'm listening to. They do their job, but I think I could have found a similar product for cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarT,
Thank you for telling us about your experience with your WH-CH720N headphones. While we're glad that you like most of the features, we're sorry to hear you are having some sound leakage issues when listening with these headphones. Your feedback is extremely important to us and is very much appreciated. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. However, in a quiet room, some degree of sound leakage may still occur depending on individual factors such as fit and the volume at which you are listening to your music or other audio. To prevent sound leakage, make sure to adjust the slider to find your ideal fit and enjoy hours of comfortable listening. Additionally, reducing the volume level can also help to minimize sound leakage.
If you need further assistance regarding your concern, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Power issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were great at first! After a few months it stopped powering up and I couldn’t get them to come back on.
No, I would not recommend this to a friendpurchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seem nice so far , light and comfortable . Sales person did a nice job explaining features and benefits
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnK, We appreciate your feedback and we are glad that you like your new Sony wireless noise canceling headphones. It's great to hear that you were assisted well by our local dealer. Thank you for choosing Sony! Vincent
Head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still have hot flashes so the headphones sweat over my ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Netty,
Thank you for your time writing this review. We're sorry to hear your discomforts while wearing the headphones. The WHCH720N have a lightweight design with swivel earcups, adjustable headband, and soft ear pads for comfort which could be advantageous for extended periods of use. However, we do not recommend wearing these headphones while heavy sweating as this unit is not waterproof. If water or a foreign object enters the unit, the headphones might damage. We suggest to give your ears and headphones a chance to air out by taking breaks during extended listening sessions. We appreciate and value your feedback as we always aim to provide the best experience possible. Thanks again for purchasing Sony! - Kris
Average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound Quality is little low but worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SriharshaB, Thanks for the feedback. We're glad you like the sound quality. Thanks for choosing Sony. -Craig
Ok Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone have an ok sound but they are cheaply made. Sony has made some good headphones in the past but these are not my favorites.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaM,
Thank you for your time writing this review. While we are glad you like the sound quality of the WHCH720N, we're sorry to hear we were not able to meet your expectations with the build quality of the unit. We appreciate your input and taken note of your feedback. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris
Little base for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough and no Bass control. Wish it had more deeper base.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoeyWhodat,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your full expectations with your WHCH720N headphones. Allow to help turn this to a better experience.
For low sound level, please try some solutions below:
Adjust the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
* If the sound is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app.
For the bass sound, this usually depends on the source that you're playing and audio device that you are using.You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Some of these issues can also be fixed by adjusting the equalizer function or the bass sound settings of the connected device.
For reference:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html?utm_source=glean
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris