Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Music lover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love me headphones,the sound quality is great!there easy to use and charges really fast and it last a long time.it was a great investment
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
The best price for the best quality and comfort!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m so in love with the quality and comfort . After trying other 2 brands I have to admit that my son was right… This is the best on market right now!
I would recommend this to a friend Nice, affordable headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift - recipient pleased with comfort (large ear piece), clarity and ease of pairing. Primary use is PC/tablet/smartfone access to YouTube videos and music. Environment not noisy - so the next price-point "noise canceling" product not required. Issue with the multi-function on-off switch (used for power on/off, battery status, pairing) - ended up needing the smartphone app to reliably turn headfones off and save battery. One note - issue w smartfone connectivity: also using Dexcom glucose monitoring where historical pairing had not been cleared. Bumped up against the Bluetooth std of pairing limit - after these 100's of Dexcom pairings were deleted, was finally able to pair/connect with smartfone.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this detailed review about the WH-CH720N headphones, Newbie!
We are delighted to hear that the recipient is very pleased with the core experience, including the comfort from the large ear cups, clarity, and ease of pairing (once the phone's pairing limit was addressed). It’s great validation that the sound quality is a perfect fit for their primary use of YouTube and music in a quiet environment.
We truly appreciate you highlighting the important technical notes:
Multi-Function Switch: We understand that relying on the smartphone app to consistently turn the headphones off to save battery is not ideal, and we apologize for this inconvenience. Your feedback is valuable for our design team as we aim for simpler, more intuitive controls.
Bluetooth Pairing Limit: Thank you for providing the detailed workaround for the connectivity issue with the smartphone. This experience of "bumping up against the Bluetooth standard pairing limit" due to hundreds of historical pairings (like the Dexcom monitor) is very insightful and helps other users who might encounter similar unique connectivity challenges.
Thank you again for choosing Sony, and we hope the recipient continues to enjoy the excellent audio and comfort of the WH-CH720N!
Best regards, Gus, Sony Social Media Team
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound as one would expect from Bose. Lightweight and comfortable fit for extended periods of listening. Battery life seems good, as I’ve been using mine for several weeks now on the original charge. I’d highly recommend these headphones if you enjoy high quality sound and excellent noise suppression.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slackertodd,
We are delighted to hear that you are highly recommending these headphones and that the sound quality, lightweight comfort, and noise suppression are all hitting the mark for you!
We are so glad you chose the Sony WH-CH720N to experience our signature high-quality audio and Integrated Processor V1 technology. It is especially impressive to hear that the battery life has supported several weeks of use on a single charge—we designed these with a long-lasting battery to keep the music going for as long as possible without interruption. Knowing they stay comfortable for those extended listening periods is exactly what we strive for.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Buy the headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Sound is great! The fit is comfortable! Love the color!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good sound quality. Filters out a lot of outside noise so it’s very nice.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality, Weight
Just as good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how light weight they are and they’re very comfortable. I love that it has noise cancellation too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AigneeR,
Nice! We're glad that you appreciate the light weight design, comfort and noise canceling feature of your new Sony WHCH720N Headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
“Phenomenal Sound and Comfort—Sony Got It Right!”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am absolutely thrilled with these headphones! The sound quality is phenomenal—clear, rich, and immersive, making both music and podcasts an absolute joy to listen to. The noise canceling feature is excellent as well, creating a peaceful bubble whether I’m at the gym, commuting, or working. One of the biggest surprises for me has been the comfort level. Even during long workouts, when I’m sweating, they remain comfortable and never feel sticky or unpleasant on my ears. The lightweight design makes them easy to wear for hours without any pressure or fatigue. On top of all that, I was delighted to find them in my favorite color, blue, which makes them feel even more personal and stylish. These headphones check every box: comfort, performance, design, value and durability. Truly, Sony has nailed it with the WHCH720N—I couldn’t be happier with my purchase!
I would recommend this to a friend- Pros mentioned:Sound quality
Sony review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product with wonderful sound quality and easy connection
I would recommend this to a friend Great headphones for this price point!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones at this price point. Bose qc45s were not loud enough for a family member with hearing impairment when hooked to a fire tv. These are so much louder that he had to turn them down. They do not have a hard case like the more expensive models, but that wasn’t needed in our case since they stay by his tv. Great purchase, especially since we cot it on sale for $98.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobinH,
We are honored to hear that the WHCH720N is providing the volume and clarity needed for your family member to enjoy their favorite shows. It is wonderful to know that our headphones offered the perfect solution for his specific listening needs and that you were able to secure them at such a great value.
Thank you for choosing Sony!
Regards,
Dominick
Clean and Balanced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased the Sony WH-CH720N, and they’ve quickly become my go-to pair for daily use. For the price point, they deliver excellent value without sacrificing the features you’d expect from higher-end models. Key things I like: • Noise Cancelling: The ANC is surprisingly effective. It blocks out background chatter at work, public transit noise, and even helps me focus at home. • Comfort: Extremely lightweight, with soft ear cushions that I can wear for hours without fatigue. Perfect for work calls, commutes, or just relaxing with music. • Battery Life: Easily lasts multiple days of regular use before needing a charge. A single charge gives me more than enough playtime to get through long work sessions and travel days. • Sound Quality: Balanced and clear, with strong mids and highs. Bass isn’t overpowering but still gives a nice punch for music and movies
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MisterA11,
Thanks for sharing such a detailed and helpful review!
We're thrilled to hear you're enjoying your new WH-CH720N headphones. They're designed to deliver a great mix of noise canceling, comfort, and battery life, so it's awesome to know they've become your go-to pair.
We appreciate you choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Sound quality
A Must
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound system is good and the battery life is good overall it’s a good purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, IsraelI,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Amazing headphones!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing!! The noise cancelling feature works perfectly for louder environments. I live in a college campus and frequently study outside where there is a lot of background noise, and the noise cancelling helps me focus with whatever music I’m listening to. The headphones are also extremely comfortable to wear and I have even fallen asleep with them on!! 100% recommend purchasing, you won’t regret it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeahP, Thank you for the positive review! We're very happy to hear you like the superb noise cancellation and comfortable fit of your new Sony WHCH720N. The Sony WHCH720N are designed with industry-leading noise cancelling technology to provide an exceptional audio experience in various environments, including reducing background noises to help your focus with your music. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work outdoors in the lawn care industry. These headphones are great at noise canceling. Winter months either running a backup blower, a log splitter and any other loud equipment these are great for noise canceling. Battery life is good and they seem to be of great quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HermanW,
It’s rewarding to hear that your WH-CH720N headphones are performing so well even in demanding outdoor work environments! We know how loud equipment like blowers and splitters can be, so it is fantastic to know our Dual Noise Sensor technology is providing the peace and quiet you need to focus on your job.
We designed these to be our lightest overhead wireless noise-canceling headphones to ensure they stay comfortable throughout a long workday. We truly appreciate you recommending them to others who need reliable quality in the field.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great for travel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for a vacation with a decently long flight, and they were great. The battery life is a lot better than expected and the noise cancelling is great for use on a plane. I would definitely recommend them for this type of casual use.
I would recommend this to a friend Fantastic sound, microphone is subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Im hearing music in ways I've never heard before, and gaming is more immersive than ever. Bass is fantastic, and sound cancelling is so good that i get paranoid about my surroundings sometimes. 10/10 sound quality. The microphone on them is practically useless, though. Works fine for making phone calls, but don't plan on using it for any form of content creation, your phone or laptop microphone will be higher quality than this audio. Ive been using them every day for weeks and just had to charge them for the first time yesterday, battery life is very impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCDC,
We are absolutely thrilled to hear that the WH-CH720N headphones are delivering such an immersive audio experience for your music and gaming, and we're proud that the sound quality, bass, and long-lasting battery life have earned a 10/10 rating! However, we appreciate your candid feedback regarding the microphone quality for content creation purposes. The microphone technology in this model is primarily optimized for clear, hands-free voice calls in daily use and not for professional-grade recording or broadcast audio; for higher-quality, low-latency communication like content creation or serious gaming, we recommend utilizing a dedicated, wired microphone or one of our specialized headsets like the Sony INZONE series.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Fit, Sound quality
Great sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Great fit. Pretty good battery life. Worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esco,
Awesome! We're glad that your investment with your WHCH720N headphones is worth it. It's nice to know that you are having a great time with the superb sound quality. comfortable fit, and long battery life of the unit. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Completely satisfied
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've always been a Sony headphones fan, so take my review with a grain of salt. The sound on these headphones is phenomenal and the battery life is as advertised. I have no complaints about these headphones.
I would recommend this to a friend - Pros mentioned:Battery life, Weight
Very Comfy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked these headphones a lot, i have a crushed vertebrae in my neck and they were very very lightweight and a very good pair of headphones. They have some touch gestures and those were very very nice! I had accidentally got this pair instead of their extra bass sister product, but they were still a really good pair of headphones! My favourite thing is their range and their battery life! Definitely great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaT, we're glad you are enjoying our your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and excellent noise cancellation, pretty color and overall comfy to wear.
I would recommend this to a friend