Customer Ratings & Reviews

This is my second pair of Sony Wireless Headphones. The audio is very crisp and the headphones themselves are comfortable. I work on computers and phone devices over 40 hours per week so I benefit from the two-way audio for work meetings and the noise canceling setting when I’m editing audio or video. I find the Ambient Noise and Noise Canceling features to be effective! There are moments when I want to be able to listen to my surroundings while having personal audio and I find myself clicking into the Noise Canceling feature when I really want to focus on something or if I’m in a meeting where I want less distractions. The ear pieces are very soft and comfortable. I find the pressure on the ear cups to be just right, even as a glasses wearer, I find these comfortable. The sizing mechanism on these offers a good range. These headphones include an auxiliary cable so I can connect them to my audio interface, a device used to record professional audio, where wireless audio is not an option. The right ear cup has the volume buttons, a play/pause button, and the button to toggle between Ambient Noise and Noise Canceling. This pair makes certain chimes when toggling Bluetooth and AMB/NC buttons. In order to know which button is for volume up or down, the ‘volume up’ button has a tactile bump on it. The power button also activates Bluetooth pairing. The Bluetooth connection was easy and quick with my computer devices, but was more difficult with my Google phone. One of the features of these headphones is the multi-device connection which prompted my phone to ask if I wanted to connect the headphones to any device signed in with my Google account. Accepting this prompt only worked once or twice, most other times it either took upwards of 7 minutes to connect with a lot of troubleshooting, or wouldn’t connect at all. Usually if I want to use headphones on my phone, I need a quick connect and don’t have minutes to establish a connection that should take seconds. Overall, I’m pleased with these headphones for their comfort and Ambient Noise/ Noise Canceling features. I wish they paired easier with my Google phone, but all in all, they work well with most devices and I like the sound I'm getting from the Sony WHCH720N Wireless Headphones.

Whoa these are really good noise canceling headphones! I already have the Sony WH-1000XM4 headphones, which are awesome, but I wanted another, less valuable pair for work use. Not sure why Sony insists on using these password-type model numbers, but okay. These WHCH720N headphones do a great job at a more affordable price point than my fancier model. These headphones don’t fold up or come with a travel case. When I press the power button it makes one sound when it turns on, and a different sound when I push it again to turn them off. These do connect and operate with the Sony Headphone app. You can control the noise cancelation or ambient sound control as well as equalizer function, plus a multitude of other things. Battery life is crazy long at 35 hours per charge. The top of the headset is padded and is extendable. The padded ear cushions are nice and soft. I only have used these on one phone call, but the person on the other end said I sounded good and normal. Usually I make work phone calls with a phone headset, but if I’m doing something where I only have to listen, I’ll use headphones. I feel like I’m yelling when I wear something covering both ears for a phone call, but that’s just me. Included in the box is a 7” long USB-A to USB-C charging cable and an aux cable, plus instructions with a QR code for further information. The packaging is all plastic-free, the packaging designers are doing impressive work too. Overall a great set of headphones at a decent price.

Love them, sound is crisp, they’re light, very satisfied

So glad we can watch TV simultaneously at different sound levels!

Great sound for the price, battery life awesome!!!

They're better than I expected, easy to use and connect. The only thing is I don't recommend them when you exercise because the sweat deteriorates the imitation leather.

This headset easily paired with my Bluetooth adapter. Sound was good. Fit comfortably. Have had them for a few months so warranty has expired. After having them for a few months, they will not fully charge. Will only charge for a minute or two. So now they are totally worthless. For that reason, i would not buy them again, contrary to the reviews of other owners. Will now have to purchase another headset, but not from Sony.

I recently had an incredible shopping experience at Best Buy. The moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me. The store's layout was organized and easy to navigate, making it simple to find what I was looking for. The wide selection of products amazed me - from the latest gadgets to home appliances, they had it all. What truly stood out was the expertise of the staff. They patiently answered all my questions, providing me with valuable insights that helped me make informed decisions. Moreover, the checkout process was smooth and efficient, ensuring I didn't have to wait in long lines. The staff's commitment to customer satisfaction was evident throughout my visit. Overall, I'm thoroughly impressed by Best Buy's commitment to providing top-notch customer service, a vast array of high-quality products, and a pleasant shopping environment. This store has earned my trust and I'll definitely be returning for all my tech needs. Kudos to the Best Buy team for making shopping such a delightful experience

Sony has a winner with the WHCH720N headphones. Their light weight makes wearing them for long periods of time a pleasure. The noise canceling capability of these is top notch and is far better than I expected. Regarding battery life, it has plenty of it. Up to 35 hours has allowed me use these connected to my projector for many hours of TV shows and movies. So far, I've only had to charge the headphones only once since I received them. The Sony app allows you to adjust settings to your preference. They also have a headphone cable port on them which can be used with the supplied 3.5mm headphone cable if you need to plug them directly into an audio source. The sound quality is great whether you are watching movies, listening to music or audio books, you'll appreciate the rich sound these produce. Connecting these to a Bluetooth source is simple and the controls on them are easy to find and use. Sony has done an amazing job engineering these for great sound and top level noise canceling. If you are looking for reasonably priced, comfortable to wear headphones with rich sound and great noise canceling, then I would recommend giving these a try.

The headset arrived well packaged and with a nearly full charge. It only took a few minutes, maybe 15 to get it to full battery and then to adjust to fit and setup the app. The controls are well located and easy to use and the noise reduction was excellent. The dynamic range of sound was quite nice and the option to change from wired to wireless was a real plus as I use these at home and also when travelling and working out. The phone call feature and multi connect was seamless as well. The headset is light and the spring tension of the band is enough to keep the set on your head without feeling like it is squeezing your head or ears. About 20 hours of use thus far and still not needing a charge cycle yet. It would have been nice to have a case of some sort in the package and the cabling provided is somewhat short - so if you are planning on using these with the wired option, make sure you are set up to be close to the device or if worn that the device is close to your head. Also, you'll need an adapter (not included in the package) to use this set wired to a newer iPhone. All in all a very good set, lack of cabling length and case aside.

I love these so very much. These headphones are like being in a new world. I put them on and nothing around me matters (maybe not always a good thing) but hey. I wear them every especially the grocery store to keep myself sane from all the ruckus.

I bought these looking for a starter set of affordable quality headphones. Having researched and watched reviews of the bigger name brand headphones with loads of features, I thought it'd be good to just buy a reliable product from Sony. First impressions, the headphones were cool, comfortable, and have an astounding battery life. The first week I wore these nearly 5 hours every day, the battery was only at ~60% after the week. Since then I've worn them in the heat while doing yard work, working out, running, and menial tasks around the house. They are excellently excellent. 10/10. Sometimes certain aspects of a product like the material just doesn't matter. Plastic makes up most of the headphones, but it's still super good quality, I don't feel like these will break, and I can tell the headphones will surely last for years. I have experienced zero issues with disconnection or being unable to pair with other devices. All in all these are a great purchase, absolutely well worth my money.

Works very well and the sound is good. Comfortable

I just purchased these yesterday and WHEN I TELL YOU its SAUR GOOD. The delivery was so fast and Best Buy was having to deal so you know I had to try and it was VERY WORTH IT. Don’t let the price fool you and think there probably bad. These are very sleek and classy so for a person who has very ELF EARS these are a win.

Sound quality is great, connecting for phone calls is awesome - only problem is that it was incredibly tight on my ears and gave me a headache to start? But I "stretched" it on a stack of books in between my first few uses and now it's perfect!

Honestly, for the price you cant beat it. I was looking for my first pair of headphones like these to use outside of work. Didn't want to spend a lot of money for the fancier headphones when I know I wont be using them enough to compensate for the price.

Excellent sound and quality product! Perfect for my daughter.

Great headphones! Bought it mostly due to the color but Sony never disappoints. battery life is subpar. noise cancellation is decent. for its price I think it goes above and beyond.

I bought these solely for gym training which does wonders for me during my training days. However, i find myself using these more often during the day because they work so well. I also have the Airpods Max which work well as they should. These ones are a lot lighter on my head and they do the same job. I like the app because i can use it to change the ambient sound and it also keeps track of my listening habits as well as the activity from my music app. I made a good choice to purchases these for the gym and just for everyday use now as well. Would buy them again when i need to. $99 was a good price for them though. Im not sure about $150.

I got these in Black for Christmas and I love them so far! They are lightweight and very comfortable around the ears. The sound quality is great, I feel like it’s very comparable to my last pair. My last pair of headphones were the studio 3 beats headphones. They would fall off during my workouts due to how heavy they were and my ears would get sore after a while (anything over an hour in them). I’m excited for this cheaper option and hopefully an upgrade to the beats! The only thing that would make this a 10/10 is if they offered these in more colors… particularly green!