Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Not worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are not loud enough. For the price I paid it’s not worth it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaryC, We apologize for the inconvenience. Kindly check the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776823.html There are steps you can perform to improve the sound level of the headphones.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Bad tablet
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not turn on. I'm obviously taking it back. Disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user424789, We are sorry to hear that the headphones won't turn on. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
For power related concerns, please try the following:
Make sure the battery is fully charged.
The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776912.html
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHCH720N
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin