Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Overall good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound! Light weight. Just feels a little flimsy
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, user431040.
We are so pleased to hear that you are happy with the sound and the lightweight design of your WH-CH720N headphones. We engineered this model to be comfortable for long listening sessions, and it's rewarding to know that we succeeded.
We also appreciate your honest comment about the feel of the headphones. We designed them to be lightweight and portable, and we apologize if they did not meet your expectations for durability. Your feedback is valuable, and we will be sure to share it with our product development team as we are always looking for ways to improve the quality and feel of our products.
Thank you again for being a Sony customer and for your valuable review.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So great! Definitely noise cancelling. Comfy too..
I would recommend this to a friend Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and stays on head while playing basketball, charges quickly too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi,
Thanks for the 5-star review! We're so glad to hear that you're enjoying the good sound quality and quick charging of your WH-CH720N headphones. It's also great that they stay securely on your head, even while you're playing basketball. A key feature that contributes to both sound and comfort is the lightweight design, which uses a comfortable, ergonomic build that is lighter than many of its competitors, allowing for a secure fit that you can wear for hours, whether you're listening to music or on the court.
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
Great all around headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, good noise canceling feature. Very comfortable and great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Catalioti,
That's perfect! Thank you for the 5 star rating and for sharing your honest review with our Sony - WHCH720N Wireless Noise Canceling Headphones. We are very happy that you are pleased with audio quality, noise canceling feature, comfortability and long battery life of your new headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable as long as it isn’t too hot outside. The noise canceling is okay. Better than my AirPods for mowing the lawn. Sound is good. Have only used them while mowing and doing yard work so haven’t really paid attention to sound quality. Feel kind of cheap though so not sure how long they will last
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great quick solution for travelers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for travelers. I needed a quick and last minute solution to my travel needs. After trying the higher end ones with this one, this ended up winning. The head cushion And quality of sound was better than some of the more expensive models that aren’t even equipped with the head cushion. It’s also comfortable to rest on and it doesn’t come off easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nele,
Excellent choice! The WHCH720N is one of the best travel headphones in the market. Nice to hear your enjoyable experience with the amazing sound quality and comfortable fit of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
Very comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for the price. And very comfortable,battery last long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Decorazonchi,
Awesome! Glad to hear you are enjoying the superb sound, comfortable fit, and long battery life of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Super lightweight and great noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can wear these for hours without any discomfort. By far they are the most confotable pair of headphones I've used. The noise cancellation works well to remove background humming. The sound profiles and equalizer settings on the app are great. They don't seem to be supported when connected to a laptop though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Awesome! We are glad to hear that you are happy with the comfort and noise cancelling feature of your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Great Headphones & Mic for Video Meetings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 weeks into using these headphones and so far so good. The audio quality is great and the microphone good! I use them almost exclusive for work (Zoom/Teams) meetings and plugged into my MacBook. Have tried them on battery long enough to provide a review.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanSF,
We are thrilled that your WH-CH720N headphones are performing well for your work meetings! By using our Integrated Processor V1 and dual microphones, we designed these to provide the clear audio and reliable microphone quality needed for professional calls.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Best gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very good headphones to have, I use them to go to the gym, they are very stable, and the noise cancellation works very well. The bass is very loud and smooth.
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound and noise canceling.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My12 yr son loves these headphones. They are sturdy, easy to use, and the noise-canceling feature is excellent. This is especially important for him, as it helps minimize triggering noises. Highly recommend!
I would recommend this to a friend Love it but hate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my preteen. The price was great and the product really delivers. They stay charged all day. My daughter loves that!!! I hate the fact, that I have to text in order to get her because the noise canceling is so darn good! I'm pleased with my purchased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DominqueL,
We are so glad to hear that your daughter loves her new WH-CH720N headphones! It’s great that the 35-hour battery life is keeping up with her all day, though we certainly understand the struggle of trying to get her attention through that "darn good" noise canceling.
Thanks for choosing Sony.
Best regards,
Eliab
Great value, especially when on sale!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale for around $82. Works great, sounds great without too much fiddling with the EQ settings in app, and is very comfortable! There is a cool feature you can enable in app where the noise cancelling gets enabled or disabled depending on if you're sitting/walking. There was another settings relating to your location but disabled it. Speaking of, the noise cancellation sounds better then my air pods pro 2 (In my opinion) and I feel more isolated when in my noisey work setting. I also picked these out for multipoint. The multipoint is quite nice and the switching is fairly seamless. I use it with my phone, work and personal laptop, and my steam deck. No apparent issues! Sounds great on the deck. I've had these for about 4 months at the time of writing and haven't had any problems. I do wish they were more compact but for the price I can't argue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, it is fantastic to know you’re having such a positive experience with your WH-CH720N headphones!
We really appreciate you sharing your thoughts and it’s great that you’ve been getting the most out of the multipoint connection and noise cancelling.
Thank you for choosing Sony and for taking the time to share your feedback!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Awesome light weight and good Noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing comfort with super light design. The sound quality is just awesome and the noise cancellation really works well. Also the option to choose noise cancellation on and off is very useful. The only one con I noticed is the connectivity some times it takes few tries to connect specially on the android device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi satz,
Thank you for the 5-star rating! We're delighted to hear you are enjoying the comfortable fit, lightweight design, Noise canceling and Ambient sound mode of your new Sony headphones. We're sorry if you are experiencing connection issues with the unit. Allow us to help make this a better experience.
Make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. If you are unable to make a Bluetooth connection, please try some solutions below:
Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Great Budget Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This exceeded my expectations. While it lacks Hi-Res audio and touch controls, it effectively fulfills its purpose. You gain extra features with the app as you move to higher models. The sound quality is mediocre, but phone calls were clear. I recently used these at the airport with no problems. The noise control worked well and even alleviated my ear pain during flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Imani,
We are really happy to hear that your headphones were a reliable companion during your recent travels! It is great to know that the Dual Noise Sensor technology and Integrated Processor V1 effectively shut the world out during your flight, and we are glad the Sony | Sound Connect app has allowed you to customize your ambient sound levels to your liking.
Thank you for making Sony part of your listening experience.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Nice budget noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable with great sound. Noise canceling does the job nicely on flights.
I would recommend this to a friend - Pros mentioned:Sound quality
Great for a long flight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bang for the buck. Sound quality is exceptional and noise cancellation was great on 14 hour flight. They don’t fold or have a case for storage, but sound performance is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JoseC!
We're so pleased to hear that you love your WH-CH720N headphones and that they were a great value for you. It's fantastic to know that the exceptional sound quality and noise cancellation were a big help on your 14-hour flight.
We appreciate your feedback regarding the folding design and storage case, and we'll be sure to share this with our product development team.
Thanks again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
Bluetooth headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the money. I use it with another product I bought from Best Buy, an MEE Audio Connect Hub. I live in an apartment and the two products combined allow me to list to the TV at a comfortable volume via Bluetooth without disturbing the neighbor who have a baby.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie,
It is wonderful to hear how well the WH-CH720N headphones are working for your apartment living! We are glad that the Bluetooth connectivity and value are providing you with a great listening experience while being mindful of your neighbors.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Bought them as a gift for my husband and he loves them too. They are so comfortable and the noise canceling is awesome.
I would recommend this to a friend All around great headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great loud, clean, immersed sound. Very light weight and super snug fit. Can easily fall asleep with them on the airplane without worrying of them falling off. Would 100% recommend. Last but not least the price is perfect. Great value for your buck !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello George4less,
Thank you for choosing Sony!
We're elated to hear that the WHCH720N headphones are delivering loud, clear, and immersive sound while also providing a comfortable, secure fit perfect for travel. Your recommendation means a lot to us, and we're glad the value aligns well with your expectations.
Best regards,
-Fred