Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Sony headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice pair of headphones gives you a nice bang for your buck Battery can last anywhere from a few weeks up to a few months depending on how much they are used Can connect to two devices at the same time! Sound quality is crisp and nice and with noise cancelling you can hear your music and your music only
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG,
We are thrilled to hear that you consider the WH-CH720N headphones to be a fantastic value!
We're glad you're enjoying the impressive performance, from the multi-device connection capability to the crisp sound quality and effective noise cancellation that lets you focus completely on your music. It's also great to hear how much you appreciate the long-lasting battery life.
We really appreciate you choosing Sony!
Regards,
Dominick
Great headphones for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound quality. They don't hurt my ears to wear. I wish the noise-canceling button was bigger and the notification was more clear on when it was on or off. I had an older version of this model that lasted 6 years and still technically works. I'm hoping these headphones also last a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your review, jea7!
We’re so glad to hear your new WH-CH720N headphones are comfortable and providing great sound quality. It’s amazing to hear your previous pair lasted 6 years—we aim for that same long-lasting reliability with this model too! We also appreciate your feedback regarding the noise-canceling button and notifications; your input helps us improve future designs.
Enjoy the music and thank you for staying with Sony!
Best regards, Gus, Sony Social Media Team
Sony Wireless Over Ear Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony headphones are light weight and very comfortable to wear. The connect easily and sound if very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeanW!
It brings us great satisfaction to hear that your WH-CH720N headphones are providing the comfort and easy connectivity you were looking for. We are so glad that the lightweight design and sound quality are making your listening experience even better!
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Sound quality
No complaints!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got these for our daughter's birthday. She is picky on how headphones feel on her ears, and she loves these. The sound and connectivity are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Valerie, we're glad she loves her new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Weight
Lightweight and nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, not *too* expensive, help me to focus at work. I wear these constantly and have even connected them to my TV via Bluetooth. Decent battery and relatively quick charge. I recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimm, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for your recommendation and for choosing Sony! ~Earl
Best headphones ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had recently purchased a new oven and gotten $100 credit for my purchase. Once it hit my email, I decided to look around for what I could get when low and behold, I'd seen these headphones. My previous pair had broken and since I was on the market for a new pair of specifically noise cancelling headphones, I made the purchase. They're now my new favorite! They're perfect for car rides when I don't want to hear all the traffic noises, and the sound quality is great. I use them all the time! 10/10 highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AliG!
We are thrilled to hear how much you love your WH-CH720N headphones and that they've become your go-to for those noisy car rides!
They're super popular for their easy to use noise cancelling, lightweight design and impressive sound that makes music and podcasts sound clear and rich. It's awesome knowing they've made your daily routine that much better!
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best Headphones for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling headphones needed for long drives to focus on school subjects. Comfortable and lightweight. Good choice for a reasonable price with above average sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DB902, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Best Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, but what's better was Best Buy's service! I couldn't even buy it off Sony's website because they kept having internal issues and canceling my order. Went on Best Buy website, picked it up within an hour and the same price as Black Friday deals!
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great headphones with this price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones with noice cancellation. It’s durable and fit in correctly with ear size.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony is a solid headphone brand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The midrange but less expensive headphones do the job. Sony is right up there with Bose in noise canceling quality. Since the headphones cover the whole ear the sound is outstanding.
I would recommend this to a friend - Pros mentioned:Sound quality
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling headphones. This is my second pair, I upgraded after several fully satisfied years with a previous Sony headphone.
I would recommend this to a friend Great to be able to hear conversations!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! Work on my phone and laptop and with the noise cancelling even some one who is slightly hard of hearing can hear conversations!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathrynfW!
Thank you so much for taking the time to share your review.
It brings us great joy to hear that your WH-CH720N headphones are working out so well for you across your different devices. We are especially glad that the noise canceling is making such a meaningful difference in helping you hear your conversations more clearly!
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Sony w/l headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 pair for a transatlantic flight. Couldn't be happier! Noise canceling made the trip so much nicer! Comes with 1/8 cord to use with onboard screen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEFFERYLS!
We are thrilled to hear that the WH-CH720N headphones made your transatlantic flight so much more enjoyable! It's fantastic to know that the noise-canceling feature made such a big difference for you.
We designed these headphones to provide a truly immersive listening experience and it's great that you were able to use the included audio cable to connect directly to the in-flight entertainment.
Thank you for choosing Sony!
Best regards,
Estefany
Fantastic
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great best headphones I ever had. Sound quality is fantastic and they are comfortable to wear. If you can find these on sale, it would make it that much more worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi customerforyears!
Thanks so much for sharing your thoughts on the WH-CH720N! We are really happy to hear that these are the best headphones you’ve owned and that you're finding them so comfortable.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Fit
Sony Comfort has improved over the years
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second set of Sony earphones over many years. They have a comfortable fit on the head without being loose. I take naps some days listening to cool music and forget they are on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suzi, Thank you for sharing your thoughts and experience using your WH-CH720N! We're glad to hear that you are comfortable using your new WH-CH720N headphones and you appreciate the noise canceling feature and sound of it. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for leaving us such a wonderful review! Our team will definitely be happy to read what you wrote. Thank you for trusting Sony! -Jess
- Pros mentioned:Sound quality
Sonny Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality Good price Best pair to used at the gym
I would recommend this to a friend great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best sound for the money. would recommend to any one trying to figure out which one to start out with
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JarrodB,
Thank you for choosing Sony!
We're excited to hear that the WHCH720N headphones have impressed you with their sound quality and value. Your recommendation to others just starting out speaks volumes, and we're delighted to support your audio journey with a product that delivers great performance.
Best regards,
-Fred
Retired
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I first purchased a set for my daughter. She uses them all the time. I got my pair and use them all the time. Listening to music, working outside. Very pleased with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeelyJo!
We feel privileged to know that the WH-CH720N headphones have become a favorite for both you and your daughter. It’s great to hear that they are keeping up with you, whether you're relaxing with music or working outdoors.
Thanks for choosing Sony!
Best regards,
Estefany
Definitely worth the buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly part of it is I came from airpods but the quality for the price is amazing and the sound canceling blocks out so much noise and the battery charges fast and lasts me a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MauriceN,
Thank you for choosing Sony!
It brings us great joy to hear that your WHCH720N headphones offer impressive sound quality, effective noise canceling, and reliable battery performance. Transitioning from another brand and feeling so positive about your experience with our product truly inspires us to keep delivering outstanding audio solutions.
Best regards,
-Fred
Very comfortable headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift for my teenage son, who finds earbuds very fatiguing when worn for an extended period of time. He loves these over-the-ear headphones, and finds them quite comfortable when doing homework and playing games for several hours at a time. The sound quality is excellent as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Appreciante,
Thank you for sharing such a wonderful review of the WH-CH720N headphones!
We are delighted to hear that your son is finding them so comfortable for extended use while doing homework and gaming.
Beyond comfort, these headphones feature our Integrated Processor V1 for excellent noise cancellation and high-quality sound, plus up to 35 hours of battery life with noise canceling turned on, making them a fantastic companion for all-day listening.
We appreciate your decision to go with Sony!
Best regards,
Estefany