Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Great value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for teenage girl. She loves and wears them daily for workouts. No need to spend 3-5x more, these are great
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Jenn!
We are so happy to hear that your daughter is loving her WH-CH720N and making them a part of her daily workout routine! It is great to know that the comfort and performance are hitting the mark, especially since we designed these to be lightweight enough for long sessions. We truly appreciate the shout-out regarding the value, as we strive to deliver that premium Sony sound and noise canceling at a price that makes sense.
Thank you for choosing Sony for such a great gift!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony is a solid headphone brand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The midrange but less expensive headphones do the job. Sony is right up there with Bose in noise canceling quality. Since the headphones cover the whole ear the sound is outstanding.
I would recommend this to a friend Great headphones for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound quality. They don't hurt my ears to wear. I wish the noise-canceling button was bigger and the notification was more clear on when it was on or off. I had an older version of this model that lasted 6 years and still technically works. I'm hoping these headphones also last a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your review, jea7!
We’re so glad to hear your new WH-CH720N headphones are comfortable and providing great sound quality. It’s amazing to hear your previous pair lasted 6 years—we aim for that same long-lasting reliability with this model too! We also appreciate your feedback regarding the noise-canceling button and notifications; your input helps us improve future designs.
Enjoy the music and thank you for staying with Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony w/l headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 pair for a transatlantic flight. Couldn't be happier! Noise canceling made the trip so much nicer! Comes with 1/8 cord to use with onboard screen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEFFERYLS!
We are thrilled to hear that the WH-CH720N headphones made your transatlantic flight so much more enjoyable! It's fantastic to know that the noise-canceling feature made such a big difference for you.
We designed these headphones to provide a truly immersive listening experience and it's great that you were able to use the included audio cable to connect directly to the in-flight entertainment.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling headphones. This is my second pair, I upgraded after several fully satisfied years with a previous Sony headphone.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Daughter loves them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is based on my daughter's opinion. She purchased the headphones. She seems to really like it. The battery life is excellent and so is the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi acdisneyfan, We are glad to hear that your daughter lovers her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent
My first over the ear phones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, sounds clean and I use it for my office calls. Bluetooth connection is strong and battery life is quiet good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeys,
We feel privileged to know that the WH-CH720N has become a reliable part of your professional toolkit.
Designing a headset that remains comfortable through a full day of office calls while maintaining a crystal-clear connection is a top priority for us. We are especially glad you're noticing the strength of the Bluetooth and the long-lasting battery life—which provides up to 35 hours of power even with Noise Canceling turned on. Our Integrated Processor V1 works hard behind the scenes to ensure that "clean" sound signature you mentioned, whether you're closing a deal or winding down with your favorite playlist.
Thank you for trusting Sony!
Regards,
Dominick
They work really well
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them , they work really well when I’m working around the house or outside and also when I mow the lawn
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Misty13!
Thank you for sharing your experience with the WH-CH720N headphones. We are really happy to hear they are working well for you both indoors and outdoors.
The WH-CH720N provides clear sound and effective noise cancellation, making it great for focusing on tasks or enjoying music wherever you are. Plus, its comfortable design and long battery life help you keep going all day.
Thanks for choosing Sony!
Best regards,
Estefany
Best Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, but what's better was Best Buy's service! I couldn't even buy it off Sony's website because they kept having internal issues and canceling my order. Went on Best Buy website, picked it up within an hour and the same price as Black Friday deals!
I would recommend this to a friend- Pros mentioned:Comfort
Best budget headphones for an autistic person
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am autistic and i wear glasses. I needed some over the ear headphones that didnt put to much preasure on my head or my glasses. Ive had a hard time finding a comfortable pair and these are by far the best ive tried. They are so light they feel like i have nothing on and they dont put preassure where it causes pain. The noise canceling isnt the greatest but for the price its pretty good. I love these headphone and will purchase from sony again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaggieM,
That's very nice to hear! We're happy that you like the comfortable design, noise canceling, and price point of the headphones. Thank you for supporting Sony and your continued support is greatly appreciated. Have a great day!
-David
High Quality Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very reasonable price for a good noise-canceling set of headphones. Comfortable and pretty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigMac!
Thanks so much for the feedback. It's a truly pleasure to hear that you're finding the WH-CH720N so comfortable and love the look of them at such a great price!
The WH-CH720N offers a massive battery life of up to 50 hours and DSEE technology to upscale your compressed music files for better sound.
Thank you for selecting Sony!
Best regards,
Estefany
Dissapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for noise canceling even though they say it, dont believe it. We gotbthrm on sale. Probably for good reason. Tried to return thrm and was told we just missed the return window by 1 day. How convenient for best buy. So we are stuck with them. Keep in mind, if there is a chance you will return items to best buy, do it quick or plan on them charging you at leadt $50 more to extend it 2 months. We are seriously considering not shopping at bestbuy any more. Good luck to you
No, I would not recommend this to a friend- Pros mentioned:Comfort, Sound quality
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and are super comfortable. Super nice
I would recommend this to a friend High value for cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are high-quality as compared to other products that are 4x as expensive!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jw99,
It brings us great joy to hear that your WH-CH720N headphones are delivering a premium experience that stands tall even against much higher-priced alternatives! We specifically engineered these to provide our flagship-grade Noise Canceling Processor V1 and exceptional sound quality in a lightweight design, so knowing you feel the immense value in your purchase is truly rewarding.
Thank you for choosing Sony to provide high-fidelity sound without compromise.
Best regards,
Dominick
Sound great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great, comfortable, easy to connect to our TV. We had an inexpensive headphones and they lasted less than a year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardL!
It is most rewarding to hear that your WH-CH720N headphones are working out so well for you! We’re glad that the comfort and easy TV connection are making a difference, especially after your experience with your previous pair.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Incredible headphones at an unbelievable price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible product for an unbelievable price. The noise cscnelling feature, sound, and comforts are wonderful. I researched and tried a lot of other headphones and it wasn't even close.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day EliS,
That's great! We're glad that you like the noise canceling feature, sound quality and comfort of our Sony WHCH720N to your ear. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for trusting and for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
My son loves these
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great quality headphone, great sound for music or streaming, and the battery life last for weeks!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Inkyshaw1, Awesome! It is really wonderful to know that you had a great experience with your purchase. Enjoy your new Headphones! Thanks for choosing Sony! -Jess
Fantastic
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great best headphones I ever had. Sound quality is fantastic and they are comfortable to wear. If you can find these on sale, it would make it that much more worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi customerforyears!
Thanks so much for sharing your thoughts on the WH-CH720N! We are really happy to hear that these are the best headphones you’ve owned and that you're finding them so comfortable.
Thank you for choosing Sony!
Best regards,
Estefany
Great to be able to hear conversations!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! Work on my phone and laptop and with the noise cancelling even some one who is slightly hard of hearing can hear conversations!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathrynfW!
Thank you so much for taking the time to share your review.
It brings us great joy to hear that your WH-CH720N headphones are working out so well for you across your different devices. We are especially glad that the noise canceling is making such a meaningful difference in helping you hear your conversations more clearly!
We appreciate you choosing Sony!
Warm regards,
Estefany
Very comfortable headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift for my teenage son, who finds earbuds very fatiguing when worn for an extended period of time. He loves these over-the-ear headphones, and finds them quite comfortable when doing homework and playing games for several hours at a time. The sound quality is excellent as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Appreciante,
Thank you for sharing such a wonderful review of the WH-CH720N headphones!
We are delighted to hear that your son is finding them so comfortable for extended use while doing homework and gaming.
Beyond comfort, these headphones feature our Integrated Processor V1 for excellent noise cancellation and high-quality sound, plus up to 35 hours of battery life with noise canceling turned on, making them a fantastic companion for all-day listening.
We appreciate your decision to go with Sony!
Best regards,
Estefany