Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
Nothing like Sony for music fidelity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and quiet. Look good - simple and elegant. Great sound quality with a decent battery life. Not much to complain about here, just straight forward, good quality wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, techlover!
We are so pleased to hear that you are thoroughly enjoying your WH-CH720N wireless headphones. It’s wonderful to know that you appreciate the light and quiet design, as well as the simple and elegant look.
We are especially glad that you are impressed with the great sound quality and the decent battery life. We designed these headphones to deliver a straight-forward, high-quality audio experience, and your feedback is a wonderful validation of that effort.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Get these now
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great compact , easy to carry , does its job at delivering superb noise canceling sound . Worth the price and I love the color . I’ve bought. Plenty of pairs for my teen nieces and nephew and they all love it .
I would recommend this to a friend Great for the money... Not for Bassheads
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price (particularly closer to $100 than $150), these are pretty hard to beat. Pros: - With some EQ tuning in the Sony phone app can provide some very good sound and clarity. Excited EQ preset is a good one - Enough bass for most songs paired with clarity for most musical genres as long as you're not looking for thundering bass - VERY comfortable as they are shockingly light and have just the right padding in all the right places... they feel much lighter than they look - These look nice and look more expensive than they are - I don't need ANC but this does an ok job if you turn it on. It doesn't produce noise cancellation miracles like the high end Sony's, Bose, or Apple headphones. Cons: - If you want that really deep bass, think the bass drop in the "Immortals" song by Fall Out Boy, you will NOT feel it with these headphones no matter what you do. The XB910n headphones will work for that. - When you turn on the headphones takes a noticeably long amount of time to connect to your device (compared to older Sony WCHC700N headphones I had) - Had a couple of times the connection dropped already. Reconnects in under 5 seconds but no rhyme or reason to it - So light they almost seem like toys... you will love it while wearing it but it is surprising to pick these up - Doesn't fold up small... folds flat and you'll need to buy a case if packing them up to keep them safe. Overall: - Solid buy if you're on a budget. Definitely try these out for fit at your local store... That sold me on these over the XB910Ns that were not as comfortable on my ears. - Covers all the music you'll likely listen to and looks/sounds good doing it - Very comfortable and no fatigue after hours of wear!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, Thanks for the 5-star rating! We're glad that you are happy with your headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! -Craig
Quality purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good brand of headphones. This was a secret Santa gift for my son-in-law who works a lot from home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shoppers,
That sounds like a perfect Secret Santa gift for a home office setup! We’re happy to hear your son-in-law is enjoying the brand quality and noise-canceling features of the WHCH720N.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great pair of headphones for carefree use
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great easy money option for noise cancelling headphones. Sony quality, good ANC, good sound quality. For those who want a good headphone without worrying about wrecking your flagship models, these do the job.
I would recommend this to a friend Would recommend!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for an international trip and they worked great! Noise cancellation worked great for the plane, and battery life was not an issue. Only bummer is they dont come with a carrying case, but they packed in fine in my backpack or around my neck when not using.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth!
It brings us great joy to hear that your WH-CH720N headphones were a perfect travel companion for your international trip. Knowing the noise cancellation performed so well on the plane and that the battery life was up to the challenge is fantastic.
We hear you regarding the carrying case. We totally understand how a dedicated case makes things easier for travel and storage. We appreciate your feedback.
Thank you so much for choosing Sony!
Best regards,
Estefany
Excellent for gym
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for the gym work so great that I bought my husband a pair for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YelicsaM,
We are excited to hear that your WH-CH720N headphones have been performing so well during your gym sessions that you decided to share the experience with your husband. We take great pride in our lightweight design and Integrated Processor V1, which provide the high-quality sound and noise cancellation needed to stay focused during a workout, making them a fantastic gift for any occasion.
We really appreciate you being part of the Sony family.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Good bang for your buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, blocks about %96 of outside sound. Battery works pretty decent for moderate use. Stays connected when device is the other room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarshallU,
That's great! We're glad that you are pleased with the noise canceling ability, battery life and connectivity range of our Sony WHCH720N. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the wonderful review and for choosing Sony! - Marco
Lightweight, comfy, and great noise canceling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, comfy, and great noise canceling with clean sound and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianK,
We’re thrilled to hear that the WH-CH720N is hitting all the right notes for you! It’s great to know that you're enjoying the clean sound and that our lightest wireless noise-canceling headband is providing the comfort and 35-hour battery life you need.
Thanks for choosing Sony.
Best regards,
Eliab
Great Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After breaking my second pair of Beats headphones, I made the switch to Sony, and I couldn't be happier with my decision. The Sony headphones are significantly more comfortable than my previous Solos, allowing for longer listening sessions without discomfort. Overall, the audio experience has been more enjoyable, and I appreciate the improved durability that these headphones offer. Although they don't have a folding design, this hasn't been an issue for me at all. I opted for the sleek black pair, and I would definitely purchase them again without hesitation.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive review, SydneyA! We're delighted to hear that you are enjoying your Sony WH-CH720N headphones. It's great to know that you find them significantly more comfortable and durable compared to your previous headphones. We appreciate your feedback on the comfort, audio experience, and sleek design. Your satisfaction is our priority, and we're thrilled that our product has met your needs even in aspects like the non-folding design, which did not pose an issue for you. If you have any further feedback or need assistance, feel free to reach out. Enjoy your listening sessions and thanks for choosing us!
Gus
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are very light and sound quality is great. Not sure why people say volume is low. It is not.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RicardoS!
We’re so glad you’re enjoying the lightweight design and great sound quality of your WH-CH720N! It’s awesome to hear that the volume levels are hitting the spot for you—we designed these to deliver a powerful, balanced listening experience.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Love them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are very light and sound quality is great. Not sure why people say volume is low. It is not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoS!
It brings us great satisfaction to hear that you are finding the sound quality and weight of your WH-CH720N to be just right! We appreciate you clearing the air regarding the volume, as we aim to provide a powerful listening experience for everyone.
We appreciate your business and thank you for choosing Sony headphones!
Warm regards,
Estefany
Great Buy!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My stepson loves them!!! Great Buy!!! Very comfortable also!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamJ,
We are thrilled that your stepson loves his new WH-CH720N headphones! By using our Integrated Processor V1 and Dual Noise Sensor technology, we designed these to be our lightest overhead noise-canceling headphones for all-day comfort.
Thanks for choosing Sony.
Best regards,
Eliab
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband for Christmas ! He loves them !!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Polly,
Thank you for choosing Sony!
We're honored to hear that your husband loves the WHCH720N headphones you gifted him for Christmas. It’s wonderful to know our product could bring joy to such a special occasion. Your support means a lot to us.
Best regards,
-Fred
Family Peace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So, these headphones are the best. I bought them for my husband so he could watch tv and the rest of us can do what we want. They work wonderful and very sleek looking.
I would recommend this to a friendBrand response from SonyListens
Posted .HI GeorgiaM,
That is fantastic to hear! We're delighted that the WH-CH720N Wireless Noise Canceling Headphones are working wonderfully for your husband and providing quiet for the rest of the household. We also agree they have a very sleek look!
Thanks for choosing Sony.
Best regards, Eliab
Sonny Head phones are in a class of their own
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seamless and Exceeded expectation. Cozy fit and business professional design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnthonyRey,
Thank you for choosing Sony!
We’re excited to hear that the WHCH720N headphones offer a seamless experience with a cozy fit and a business professional design. Your thoughtful remarks encourage us to keep delivering products that combine comfort, style, and performance for your everyday use.
Best regards,
-Fred
Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, fits comfortable, good everyday use, good price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris,
We’re so glad to hear you’re enjoying your new headphones! It’s great to know that the sound quality, comfort, and value make them the perfect choice for your daily listening.
Thanks for choosing Sony.
Best regards,
Eliab
Great noise cancelling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My autistic son uses these mainly for the noise cancelling function, and he absolutely loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience, StephenB!
We are so glad to hear that the WH-CH720N is a hit with your son! It is incredibly rewarding to know that our noise-canceling technology is providing him with the comfort and focus he needs. We design our headphones to be lightweight and effective for long-term wear, and hearing that they’ve made a positive impact on his daily routine truly makes our day.
Thank you for choosing Sony and for being a part of our community!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Fit
Great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great - long battery life and I love how they can move to accommodate laying down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MilesM,
Many thanks for the 5-star rating! Nice to hear you love the functionality, long battery life and features of your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Fit
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit, comfort and sound quality. My only problem is that I, personally, find the controls a bit difficult to find when I need to adjust volume or whatever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fitbit, we're glad you like the sound quality of our product. We appreciate your feedback regarding the button layout of your Sony unit. You can find this link helpful in controlling your headphones. Please check it:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl