Customer Ratings & Reviews
- Model:
- WHCH720N/L
- SKU:
- 6533160
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the noise cancellation, comfort, sound quality, battery life, price, lightweight design, and connectivity of the WHCH720N Wireless Noise Canceling Headphones. They appreciate the excellent noise cancellation, comfortable fit, great sound, long battery life, reasonable price, lightweight design, and easy connectivity. However, some customers have concerns about the fit, bass, app, and pairing process. They mention that the headphones do not fit snugly on the head, lack bass, require an app for full functionality, and can be tricky to pair initially.
This summary was generated by AI based on customer reviews.
New headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them sound is amazing and charge hold for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, AnibalM!
We are so glad to hear that you are loving your WH-CH720N headphones. It is great to know that the sound quality is hitting the mark and that the long battery life is keeping up with your needs. We designed these for comfort and longevity, so we are happy they are working out well for you.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Pretty in pink!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very light and quiet. Looks good - simple and elegant. Great sound and decent battery life. Not much to complain about here, just straight forward, good quality wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello techlover!
Thank you for your thoughtful review. We are really happy to hear that the WH-CH720N headphones are hitting the right notes for you with their light design, elegant look, and solid sound quality.
These headphones also come equipped with features like active noise cancellation and quick charge capability, making them a reliable choice for everyday use.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable earphones. Keeps out noise. Adjustable for comfort on your ears/head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Barbie,
We're extremely happy you had a positive experience, and we're grateful for your feedback! It's wonderful to hear that you are enjoying the comfortable fit, noise canceling features, and adjustable options of your WHCH720N headphones. Thanks for choosing Sony! - Kris
Outstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Offering a balance of impressive sound quality, excellent comfort, and long battery life.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Whirlpool!
We’re so glad you’re enjoying the impressive sound, comfort, and long battery life of your WH-CH720N. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great used on plane ride. Used for a 2.5 hr flight and still had plenty of battery.
I would recommend this to a friend Greast Xmas gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal on Black Friday my child will be extremely happy on Christmas can’t go wrong with SONY and a great price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReneeC,
It makes us really happy to hear that you scored a great Black Friday deal on the WH-CH720N! We are thrilled to be a part of your child's Christmas and are confident they will love the comfort and sound quality of their new headphones.
Wishing you and your family a wonderful holiday season with Sony.
Regards,
Dominick
Can't beat Sony quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas gift for our teen daughter. Chose these over the other brand as Sony products have always been a top pick for years and years in our family!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferP,
We are truly heartened to learn that Sony products have been a top pick in your family for years and years, and thank you for choosing the WH-CH720N headphones as a Christmas gift!
We are honored by your family's continued loyalty and are thrilled that you chose us over other brands for your teen daughter. We hope she enjoys the great sound and comfort of her new headphones!
Thank you for your five-star review and for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great headphones if you don't have TMJ!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These were a great budget friendly option for noise cancelling headphones, but after a couple of hours of wear they triggered my TMJ to a point that I couldn't eat for an hour. Not good for TMJ! Great for a comfortable pair of headphones that doesn't break the bank! With they could have worked out for me but I ended up returning them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, MadalynS.
We are so sorry to hear about the discomfort you experienced with the WH-CH720N headphones, and that they triggered your TMJ. This is certainly not the comfortable experience we aim to deliver, and we understand your frustration. We appreciate you giving them a try, and we're glad to hear that they were at least a great budget-friendly option for you.
We are also glad to know that you found them to be comfortable for a while, and we'll be sure to share your feedback about the fit with our product development team.
Thank you again for your valuable feedback.
Best regards, Gus, Sony Social Media Team
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Works great and love the noise canceling! Battery lasts a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AubreyF,
We are thrilled to hear that you are loving your WH-CH720N headphones! It is wonderful to know that the noise canceling and long-lasting battery life are providing such a great experience for your listening needs.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony Headphones. Noise cancelling works great - easy setup. Great bang for your buck option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StuartH,
Thank you for choosing Sony!
We're excited to hear that you love your WHCH720N headphones and that the noise cancelling and easy setup have made a positive impact. It's wonderful to know you appreciate the value they offer, and we hope they continue to enhance your listening experience every day.
Best regards,
-Fred
- Pros mentioned:Sound quality
Go for it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great option! I’m enjoying my headphones. The sound is great for the price that I paid
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony - WHCH720N
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones. Easy to connect. Not overly bass as some others are. Lite and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephS,
Awesome! We're glad to hear that you like comfortable design and easy to connect feature of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and got it on sale! Battery life is pretty good too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RowenG!
It's great to know that you're pleased with the functionality of our WH-CH720N headphones!
The battery life is indeed a great addition, providing hours of listening.
Thanks for choosing Sony!
Best regards,
Estefany
Premium headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality the sound is deep and rich....would definitely buy again!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StewartH,
We are thrilled to hear that you are enjoying the deep, rich sound quality of your WH-CH720N headphones! Knowing that you would definitely buy them again is the best compliment we could receive.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
LOVE THESE SO MUCH!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy! Amazing sound quality, and very easy to use! Love these so much and the color is super fun!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EllaC,
Great! We're glad that you are enjoying the comfort, sound quality, design, and user-friendly functions of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
Great Buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item at great price! The customer service received at Best Buy is 10/10 Fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilviaM,
We are ecstatic to learn that you are so happy with your purchase! We strive to deliver high-quality audio at a value you can appreciate, and it is wonderful to hear that these headphones hit the mark for you.
Thank you for choosing Sony.
Regards,
Dominick
Great product!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, sounds amazing, noise canceling is amazing and feels robust. Comes with an app that has built in equalizer. Great product feels a little cheap and light but the sound quality must have been where all the budget went, its great!
I would recommend this to a friendBrand response from SonyListens
Posted .HI Enva,
We're delighted to hear how much you love the performance of the WH-CH720N headphones! We engineered them to deliver fantastic sound quality and powerful noise cancellation in a lightweight and comfortable design, which is perfect for extended listening. We're glad you're also taking advantage of the built-in equalizer in the app to customize your audio experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Good Budget Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. The noise canceling is decent too. Paired with a good equalizer app it's pretty good for the price. Cant go wrong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jupiter, Thank you for your honest review! We are glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my daughter and she absolutely loves them. Clear sound and light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorM,
It is truly wonderful to know that your daughter is absolutely loving her new headphones! It is great to hear that the clear sound and lightweight design are a hit. For an even better experience, she can take advantage of the Dual Noise Sensor technology and Integrated Processor V1, which take noise cancelling to the next level so she can shut the world out and immerse herself in the music. She can even adjust the ambient sound across 20 different levels using the Sony | Sound Connect app.
We really appreciate you being part of the Sony family.
Bes regards,
Dominick
- Pros mentioned:Comfort
Great headphones at reasonable price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this is a great pair of headphones. The noise quality is quite good, especially if you prefer extra treble or bass. They're also very comfortable, even when wearing glasses. This is my second pair (I had an older model that lasted for ~5 years) and still see no reason to switch. Only annoying thing with them is connectivity through the app. It's not as simple as other Blutooth headphones, but it's still not bad either.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HPhone3,
This is a definitely choice for an upgrade! Glad to hear we were able to give you a great deal. It's nice to know that you are enjoying the noise canceling features, treble/bass sound, and comfortable fit of your new WHCH720N headphones. We're sorry to hear about your difficulties in connecting to the app. You may find this link helpful on how to use the Sony | Headphones Connect app: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and thank you for trusting Sony! - Kris