Customer Ratings & Reviews

Hi ShellyM,

Thank you for choosing Sony!

We're excited to hear that you absolutely love your WH-CH720N headphones, and that their comfort and lightweight design stand out for you. Enjoy every listen!

Best regards,
-Fred

Hello Retrogamer,

Thank you for choosing Sony!

We're really happy to hear that you're enjoying the WHCH720N headphones! It's fantastic to know that they provide comfort for extended use and that the noise cancellation feature has impressed you. Thank you for your recommendation!

Best regards,
-Fred

Hi LandonJ,

We are thrilled to hear that the noise cancellation and sound quality are working so well for you, even while mowing the lawn!

Thanks for choosing Sony.

Best regards,
Eliab

Hello JarrodB,

Thank you for choosing Sony!

We're excited to hear that the WHCH720N headphones have impressed you with their sound quality and value. Your recommendation to others just starting out speaks volumes, and we're delighted to support your audio journey with a product that delivers great performance.

Best regards,
-Fred

Hi MaryP, thanks so much for sharing your feedback with us!

We are delighted to hear you're loving your new WH-CH720N headphones. We're glad to know you're happy with the battery life and that the noise canceling is making a difference.

Thank you for choosing Sony!
Best regards,
Estefany

Hello MartinW,

Thank you for choosing Sony!

We're elated to hear that the noise-cancelling feature of your WHCH720N headphones has made such a positive impact, especially during your travels. We also appreciate your honest feedback about comfort on long flights, as it helps us understand how we can continue improving the user experience. Your insights are invaluable, and we hope the excellent noise cancellation continues to enhance your journeys.

Best regards,
-Fred

Hi there!
Thanks for taking the time to share your awesome review of the WH-CH720N headphones!
We are really happy to hear that the noise-canceling is working so well for you, allowing you to enjoy your music in peace. It's fantastic to know you appreciate the great loudness and the bass boost too.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi JamesA,
Awesome! We're glad to hear your enjoyable listening experience with your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the best experience possible. Nice to know you like the amazing sound quality, comfortable fit, noise canceling features, long battery life, and customizable app. Thanks for choosing Sony! - Kris

Hi Malik,
Awesome! We're glad you are enjoying the great sound quality, long battery life, and comfortable fit with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi Muse,
Thank you for appreciating and supporting all the work that goes into our product! We always strive to deliver the best quality with our products and aim to provide the best experience possible. We really appreciate that you are satisfied with the amazing sound quality, long battery life, and noise cancellation of the WHCH720N headphones. Thank you so much for trusting Sony! - Kris

Hi DebbieS,

Thank you for the great positive feedback! It's a true pleasure to hear you're enjoying the simple functionality and clear performance of the WH-CH720N. We designed them to connect easily and be super clear, so we are delighted to know we hit the mark for you!

Thanks for trusting Sony.

Regards,
Dominick

Hi ElizabethM, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Fitbit, we're glad you like the sound quality of our product. We appreciate your feedback regarding the button layout of your Sony unit. You can find this link helpful in controlling your headphones. Please check it:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Thank you for your excellent review, DerekR!

We are very happy to hear that your WH-CH720N headphones are performing so well for you! It's fantastic to know that you are getting great noise cancellation—a feature powered by our Integrated Processor V1—allowing you to fully immerse yourself in your music.

Equally important is your satisfaction with the great sound and great battery life. We designed these headphones for all-day comfort and listening, offering up to 35 hours of power with noise cancellation on, so your feedback is a wonderful confirmation of that effort!

Thank you again for choosing Sony for your daily listening needs.

Best regards, Gus, Sony Social Media Team

Hi GiniS,

We are immensely pleased to hear that you are very satisfied with the sound quality of your new headphones! It is great to know that the audio performance is a perfect fit for your listening style. We appreciate your feedback regarding the initial setup process; while we aim for a seamless start, we are glad you found the resources you needed to get connected. These headphones are designed to provide a premium experience with the Integrated Processor V1 and a lightweight, comfortable design that is perfect for all-day wear.

Thank you for trusting Sony.

Regards,
Dominick